Nice clothes, that's for sure, but terrible service. Had to pay 20 euros to send the package back (I live in Germany), and send a photo of the package before. They did not confirm in any way that they received the package, and 3 weeks in and I got no notifications and no money back. Communication is terrible.
Review by Saf8 months ago
Lovely items, fast shipping.
It would be nice if a return service would be set up, as postage is very expensive, in case one needs to return something.
Review by LGeeCVL Evills11 months ago
My stuff came fast and in good condition! I'm very pleased with my order :))
Review by Girlonthebridge1 year ago
Wow I have had bad experiences many times, clothes are in bad quality but looks nice, but I guess it can be argued as fair with the good prices.
Anyway I bought a sweater online, it came to me with a massive hole. I had to sent it back of course to get a new one, which is always annoying to waste time on. During the whole time I was not satisfied with communication. I got a new one after a week but no compensation. The least thing one can do is give a card with 10% off for the next shopping when you mess up and give people extra work.
Review by Parichart1 year ago
I ordered a package on February 20 and have not received it yet (it's March 8). I wrote to the shop yesterday and it was a technical error that nobody followed up on - and they sent the package today. However, the GSL shop in Amagercentret was removed and so I asked to send the package to a place close to where I live. The package was addressed to a kiosk located 25 min walk from my apartment. I live a busy life - that's why I ordered a package online instead of visiting the physical mosscph shop; now I'll have to spend an hour just to get the package from the kiosk. The answer from the customer service: "I am very sorry. The system automatically chose that address.". (1) This employee could have asked me where I would like to have the package sent to. (2) Mosscph, how about fixing or replacing your IT system used for warehousing? Also, last time I ordered from mosscph - you also sent the package to a kiosk located far away and it look me extra time to find the kiosk... I am disappointed and will not buy from your shop again.
Review by Ozlem Frace2 years ago
Super duper service!
Review by Nirali Bhandari2 years ago
I have ordered from Moss Copenhagen for a couple of times now and I can definitely recommend. Delivery takes from 2 to 5 working days. Paying is simple and fast and products are high quality. Beside that they do think about customer experience. They always put some little extra gift in the package which of course is really nice.
There is always room for improvement. :) Size chart would be very helpful since some of the clothes run in size 1 or 2 and it is hard to understand which would be the right size. As well as a mailing system that would let you know if the item you ordered are still in stock.
Overall I definitely recommend ordering from Moss Copenhagen if you are looking for simple, comfy and qualitative everyday outfits.
Moss Copenhagen is rated 3.0 based on
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