Ordered tiles and received them within the time frame in Ireland, tiles are fantastic and great price thank you so much, gave four stars as I didn't get a tracking no until I requested it by email, I think if costumers got those it would help, thank you mosafil , Susan
Review by Dzwilewski2 months ago
Amazing beautiful tiles and such quick delivery, thank you
Review by Budy Audre3 months ago
Order took a little while to arrive, and we had a little hiccup with a partial delivery, as the tiles were out of production, but we have just enough tiles to finish our project if we don't break any, so all should be well. Refund of broken tiles went along ok, despite summer holidays, so on the whole, shopping at mosafil has been a good experience.
Review by Floki3 months ago
Ordered samples 5th of may still not here 3 weeks later two emails and no reply.
Review by Rudders4 months ago
Very fast delivery to Ireland! I‘m very satisfied.
Review by Jtalk4 months ago
Perfect. Exactly what I wanted.
Review by Chinua Löfskog4 months ago
Great company. The order was processed very quickly and delivered without delay by a professional courier company. The packaging kept the tiles very safe but I wonder could there have been less styrofoam as its not very environmentally friendly.
Thanks also for the customer service in English when I needed to track my parcel.
Review by Hewad4 months ago
Excellent customer service and very quick delivery. Will recommend this company to anyone. Fantastic staff, very polite and helpful indeed. Will order.again from the company
Review by Runan5 months ago
Good choice for me. Really enjoy my command. Here in France after few days and good quality. Super top
Review by Gabion Belloir5 months ago
DO NOT BUY FROM MOSAFIL!
They lied several times telling me my tiles would arrive since order placed 28th April. It is now 21st May and they keep stringing me along saying they promise to arrive in a few days.
Blatant lying while they have my money since 28th April.
I have demanded a refund.
Buy your tiles elsewhere!
Review by Kheira6 months ago
Bought some tiles from the UK site and they were delivered from Germany. The tiles were extremely bad quality and I asked to return them for a refund, I got no answer from the company, so had to go through PayPal to get a refund, but I had to pay the return postage cost of £65 to get the tiles to Germany. Big waste of money and I definitely would not recommend using this company.
Review by UncleCal7 months ago
Ordered tiles and paid on March 7th 2019. Advertised as 4-7 days delivery. 2 weeks went by with no delivery or communication. Emailed 4 times without reply. Finally had reply saying mistake had been made, they were not in stock and would i like replacement or refund. I asked for immediate refund. Was told I could have paypal refund the following Monday. I asked if there was any reason I could not have it now. Shortly after another email arrived saying the tiles were in stock and would be shipped that day and I would reveive them in the time stated on the online site. I replied that that was impossible as I had already waited 2 weeks and the online site said 4 to 7 days. No reply. Waited 7 days. Nothing. Emailed several times to ask eta. Receieved email to say there was no way of knowing as the tiles were not in stock!! Wrote several emails including one in capitals asking for my money back to no avail. Wondering if yet another mistake had been made I wrote one saying ‘where is my order? ‘. Had identical reply to my first one stating that with regret an inventory error had been made and there was no way of knowing when I would receive my order as the goods were not in stock. Persistently emailed saying i wanted redund over several days . Finally paypal refund arrived. No apology or email. Several weeks wasted and stressful period due to hopeless lack of communication, disorganised processing and language barrier as they are in Hamberg not UK. Unlesd you potentially want the same treatment I suggest you avoid. I’m going back to good old Wickes!
Review by Tedddy8 months ago
i ordered some copper metallic mosaic, worth over £700 on line oh my god! the copper is separating from the tile before we even fit them. i rang the company and they said they will not take them back i would have to pay for them to take them back for them to check the problem with the tiles. Cudtomer service is none existent, i spoke to someone who told me they were a Manager. i was shocked to think such with that kind of attitude were still in the world. He told me it was nkt his problem that there was a problem. I would not recommended this company especially if you are in UK, they are a scum.
Review by Sancolodi8 months ago
Avoid. Sent wrong tiles and as stated there company is not up based, it's based in Hamburg Germany. Not replied, spoke to them still no email or return label £500 down so far with tiles thats nothing like I ordered. !!!!
Review by TriSwimRob Kalbani9 months ago
My tiles pretty much arrived when they said they would and they look amazing.
They arrived in really good condition and I am thrilled with them.
Thank you 😊
Review by Cloudancer Derrow9 months ago
Ordered samples, never arrived. Never replied to any emails.
Review by Sukonator10 months ago
Mosafil sent me the wrong tiles, after an expensive phone call (to Germany) I was told to send photos of the incorrect tiles. No reply.
After another expensive phone call, 'We'll look at your email and let you know if we will change your tiles'.
Nothing for a couple of weeks then an email of my original invoice with the delivery date changed to that day. 10 days later.... Nothing.
Avoid at all costs!
Review by Jonesbones1 year ago
I ordered some samples which have never arrived. No reply to emails. Cutting my losses, needless to say won't be buying any tiles from this company
Review by Capacci1 year ago
I wanted some mosaics which were a little different from those I'd seen on UK websites so I looked a little further afield and found just the right ones in Germany. I am so pleased with them and their reasonable price. Delivery was fast and fairly inexpensive and I was kept informed at every stage. Wouldn't hesitate to buy from Mosafil again, I just need another bathroom to renovate!
Review by Nancylu1 year ago
1. Company is actually in Hamburg not the UK!!!!
2. The customer service rubbish. Ignoring emails don't want to show any respect.
3. Half the mosaic tiles broken. Its already two weeks and still waiting for new tiles replacement arriving.
I cant finish my shore room!! Totally disappointed.
Review by Madnanny1 year ago
This company is actually in Hamburg not the UK!!!! Delivery was terribly slow, only to finally receive my package with half the mosaic tiles broken. These really fragile sheets were totally under packaged. Won’t be expecting them to reply to my complaint as they didn’t reply to my inquiry as to why delivery was taking so long!!!!
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