Unethical builder, will sell your freehold without you knowing, giving you no option to buy it yourself.
They specialise in leasehold sales, so you never truly own the home, you rent for tenure at the property. Expect a minimum payment of £250 a year to the freeholder (yet the freeholder has no responsibility for the property, it's just s money making scam). They advise you can buy the freehold after 2 years, but this is bull as they sell it on and don't contact you to give you the option.
Furthermore, they also "Fleecehold" the area/estate, you pay a service charge for repairs and upkeep of the estate, minimum £150 a year out of your pocket.
So not only do you spend £150k+ got the property and pay for a mortgage, insurance etc.. you also pay these fees mentioned above, they tend to avoid mentioning this explicitly too.
Review by Nassrin2 months ago
We have just bought our first home from Morris Homes at their Trinity Gardens development in Loughborough and we couldn’t be more happier, the service we have received has been first class Jacqui and Maria have been brilliant, especially Jacqui as we dealt with her mostly.
As I said this was our first home so we were nervous and didn’t know what to expect, Jacqui was there with us every step of the way from reservation to completion, any questions we had were answered by Jacqui and her team.
Review by Janelda2 months ago
in response to Me Shore, I feel bad for you. I also bought on the trinity gardens in Loughborough. was also sold by the same sales rep. I was told my garden would have a 800mm drop at sale, it's not. but that's not the half of it. they sold my house to me without building regulations. that's right 18months in, still no building regulations.
I have had to resort to media attention after being told 3 times to take up my issue with the NHBC, yes they walked away from me, why? let me explain.
My house has drains fitted incorrectly. Morris homes knew this at sale time, in fact the LABC told me in writing that Morris homes where told about this and it appears they did not correct the issue.
so fast forward 18months, they will lot sign my house of. I have spent thousands in litigation trying to get them to correct the issue properly, sure they want to attempt a part fix, but not correct it properly. I've been financially ruined by this, and all Morris homes can do is use their solicitor to make my life hell.
I've been to the media, as my local MP barred me from residents meetings between Morris homes and others on the estate, that was nice.
what next, well my house still has its drains cleaned every week, I have had to do this myself at times and still our drains completely block at times.
so Morris homes, you have ruined my life. literally ruined my life and you have made my disabled son have to sleep on his grandparents floor when the house completely blocked after a drain clean.
Little bit of trivia, I was told buy a guy in building control that in his opinion 40% of the new builds in the area did not have building regulations in place. I was talking to a chap at work, had a new build for a few years, wants to sell, surprise, no building regulations signoff. now our local MP was looking into this, I was told several developers where being looking into, then all went dead, I hear nothing on this matter and I am removed from future residents meets with Morris homes senior management and our local MP, at the request of Morris homes.
so the moral here, if you like being financial ly crippled, being forced out your home at the drop of a hat, have media statements released about you stating lies like you refused access, being laughed at on the phone, or having to have your drains cleaned every week, go right ahead.
Review by Craftyma3 months ago
I purchased my Morris home as new as had to option to buy freehold so I did. I have now come to sell the property and cannot sell due to restrictions on the land registry. There are 7 other parties on the land that I am suppose to own!!! I have been unable to sell my property and this has been going on for almost two years now!!!
So whether you buy free hold or lease you are unable to sell your property on!! I am taking them to court and hopefully others will too
Review by Pavilion VoiceOver3 months ago
People say online reviews are just a guide. Well this review is here to confirm this is a load of trash.
Morris are shocking. Don't get me wrong. The style of the house is nice. But that's as far as it goes.
"Can you rate us good and our after care!" Urm.. no. get lost geeza. Signing my 3 week hand over document as satisfactory then pissing off is not on. Same goes for the after care. I have a warped front door. They signed it off as complete and didn't even turn up.
Drive way is trashed. House looses so much heat. The shower wasn't even sealed.
The site manager disapeared half way through my demo and never heard from him again.
Not even going to mention the pre sale disorganization.
Oh and the iron railings they decided to erect with no notice. On my land!
So... to summarise and put it blunt. They dog. ****
Review by Szierke4 months ago
My wife and I just received a letter each from Morris Homes, for overpriced two bedroom flats.
Apparently, they are 'the perfect choice for young families and first time buyers'.
We are both in our 50's and have two daughters - one in sixth form and one at university - nothing like the target audience.
I never imagined how bad they actually are, having read the rest of the reviews here.
Please, stop wasting trees on useless junk mail - we never signed up to your mailing list, and it seems that where ever you bought your data from is as dishonest as it seems you guys are from the other reviews here!
Review by Mulani5 months ago
So got a call from a friend on our morris homes development this morning, they had a fire that started at the main fuse box (MCB) asked for help from Morris sales office on site after the fire brigade had left. No help what so ever. emergency 24/7 line for Morris apparently doesn't work at weekends. sales rep/customer service in office totlay unhelpfull and could say that one of the managers is on holiday.
More importantly the MCB has been fitted in a downstairs toilet directly under the main bathroom. the supply falied to trip and cut supply to house, supply had to be isolated at meter to cut supply.
Now 5 hours after incident and no contact from Morris homes. totally disgusting service. All customer rep is interested in is getting rid of our friend and covering Morris homes. will be getting an independent survey on electrics done for my own piece of mind and would recomend all Morris home owners do the same.
Review by Joeline Fitcheard6 months ago
As with many others, currently battling the complete shambles they call Customer Service.
Sadly, if anything at all needs repairing, even if it is vital to your living in the house, then you’ll need to fight from start to finish.
They don’t answer phones, they don’t respond to answerphone messages, they don’t reply to emails.
Most frustrating of all is that they don’t actually understand a complaint even when it is clearly articulated. They simply do not listen. They’re so overwhelmed by problems that they struggle to actively record them, so when you chase them again they have no idea what you are talking about and you have to start again.
When you formally complain they can’t address your points and they have no record at all of all the emails you sent and the calls you made.
It’s like dealing with a zoo full of monkeys. They excel at uselessness. Even the Director gets told rubbish by them, so he’s completely in the dark.
I suggest that if you find yourself in the same position you go to NHBC - exactly what I’m now doing. I’ve spent months speaking to morons at Morris and enough is enough.
Review by Rosheka6 months ago
Horrible customer service for maintenance issues.
Over 3 months to get a communal fence repaired. Chased many times but always told it will be done soon, or given a date which is then missed.
Horrible level of communication from customer services agents. You have to chase them for updates (Even after 3 months) rather than them calling/emailing you to provide updates.
Review by Owaidh Desicy8 months ago
Never ever buy a leasehold Morris Homes. After buying four years ago I spent years fighting to stop this practise so now newhome owners can buy freehold. Those of us with leasehold are prisoners in our homes - we can't sell. Ground rent £300 a year that goes up every ten years. Service charges - to maintain a small play area/cut grass on edge of estate, that ANYONE can use, over £200 a year and increases with every year. That has to be unlawful. You can't make a change to your home without permission that costs - £100 to homeground to open your file and then it seems £100 a question - which often results in a no you can't do that as you are just a leaseholder. £200.000 and we can't make our homes as we want as we are just leaseholders. WAKE UP everyone as to what is going on. Who is going to change this? Government do not seem interested in the 100,000 homeowners in this trap. What happens when we can't afford, the ground rent and service charges but can't sell our homes? They can take our homes from us.
Review by Dmitrivec9 months ago
FIRE ALERT! IN MY OPINION PLEASE DO NOT PURCHASE A MORRIS HOME!
My review is based purely on FACT
- Did I buy a New Build Morris Home - YES
- Did my Morris Home go on fire caused directly by an electrical fault - YES
- Were we home at the time with our little boy (6) who witnessed his home in flames - YES
- Is he now petrified & not wanting to go home - YES
- Did he witness his Daddy run through fire to get him - YES
- Do we reside there currently - NO
- Are we in a Hotel - YES
- Has there been any customer service/aftercare afforded to us - NO
- Following the fire on the Saturday did we get a visit from the H&S Director - YES
- Have they been back in touch via email or any other method with regard to our well being or in request to a meeting with us - NO
- When begged for help at the time of the fire did the sales office offer us anything, a warm drink - I was in my pyjamas - NO
- Did the Out of Hours Customer Service team assist - NO
- Would I personally recommend you spend your money on them - ABSOLUTELY NOT GO TO ANOTHER HOME BUILDER! MANY NEW BUILDS UNDER CONSTRUCTION NEARBY TO CHOOSE FROM - DONT RISK IT!
Review by Drewga9 months ago
Can’t imagine what a customer service can be like once you’ve bought a house if it’s already horrible even before it.
Went to see one of their sites today, asked about the tenure and were told it’s freehold with a service charge for communal areas. When we asked why those areas can’t be adopted by the council we were told that all the new houses are sold like this and if we wanted a new home we should have accepted it. When we pointed out that there was a development in the next village without any service charges we were told to GO THERE AND BUY FROM THEM. And they won’t explain the terms of the services charges unless we pay a deposit or send a solicitor to find it out.
Review by Tigra11 months ago
Morris homes you really should not be following other developers.
Because you have made some really bad decisions
Get back selling Freehold and not Fleacehold
Review by Bafford Leimand11 months ago
Buyers beware of purchasing a Morris Home
They are leasehold & Morris tell you that you can purchase the freehold once you've been in your property for 2 years,for around £4K, then they sell your lease on to other companies within a few months of you moving in.
Then if you want to purchase your freehold from the new landlord in our case (Aviva) it's £10,600 plus £950 for there legal fees as well as your own.
And after purchasing it you still have permission fees to do alterations etc to your home.
And when you complain to Morris about it they lie, they then tell you that at the time of purchasing your property you have a choice to purchase it freehold or leasehold which is a total lie.
We've wrote to Morris several times and that's to the CEO for the evidence to support what they say & they are completely ignoring us, no response whosoever & that's probably because they can't predict any evidence as it's not true
Ground rent start of £350 per year & management charge £179 per year
Please make sure if your purchasing a Morris Home that whatever is discussed with the sales team GET IT IN WRITING
I suggest people look at the information on The Natinal Leasehold Campaign before buying
Review by BenJAHmin Tiedke1 year ago
Pressured to put 10% down on the house before we had even sold our own. Just about managed to hold them off and paid it when we did sell our old house. We asked to buy the freehold (as a leasehold property) and was told we didn't need to because it was virtually freehold (999 year lease). We said we still wanted the freehold but told we could buy it after we moved in if we really wanted it and this was normal to do (approx £4k we were told). As new to all this we assumed as the customer we wouldn't be lied to so accepted this as something to do after we moved in. Moved into the house with hundreds of defects (mostly sorted after 2 years) but found out by letter that our freehold had been sold behind our backs to an investor 2 months after we moved in. No offer to buy it or anything, we just received a letter saying it had gone. We asked to buy the freehold after receiving this letter and was told to speak to the investor for an informal price. Got quoted over £10k for it and legal fees..... Disgrace! It turns out even if you buy the freehold it still contains fee generating covenants like asking to add a conservatory. Even if they say no to it you pay to ask. This is not what we expected when buying from a big builder like Morris Homes. All nice on the outside but once you're taken in that's when the real truths come out. For more information I recommend people visit the National Leasehold Campaign and Home Owners Rights Network (HORNETS).
Review by MistaDobalina1 year ago
Misled (or more accurately lied to!) regarding the leasehold status of the house. Leasehold never mentioned by sales, but when asked, we were told we could buy the freehold after purchase for £6,000. However when we came to buy it less than a year later the freehold had been sold on (within just a few months of our purchase) to an offshore company in Guernsey. They then demanded £109 pounds for us to then be told by them that the price of the freehold was now over £17,250. Disgraceful.
Review by MaleyMaya1 year ago
Lied about everything at every point of the process. Part of the leasehold scandal, as a minimum, but after my house being months late, was assured it was 2 weeks away from completion by the sales office. I asked if they had actually looked at my house before telling me this, as it had no roof, windows, doors, no internal fittings, plastering ....., Over 2 months later it was finished. Cost me £5k in extra costs, they grassed my garden for £200, as compensation. Worst Customer service I've had of any kind in my life!!
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