Card came damaged, late and torn, how disrespectful. Terrible service, I have sent email to request refund, but they don't answer the email, guys girls don't use this service it took over a week to arrive and damaged.
Review by MGOne2 months ago
I received a gift pack from Moonpig… I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY
Review by RIissie Zabolotny2 months ago
We used this in the US and it is customary for US transactions for which a foreign bank to be used to be so notified so that we are aware that foreign transaction fees might apply.
Worse, one of my cards to my mother NEVER arrived.
Customer service sent me a nice email saying they will respond in 24 hours. That was over 10 days ago. I think their idea of a response probably was that email.
Review by Ehlephant Navne2 months ago
Paid £4 for a card and seven days later, it still hasn’t arrived. Their birthday has been and gone. Definitely not using these guys again!!
Review by FusionFarmsPR Lougerhan2 months ago
One of my cards never arrived, also I found I was charged foreign exchange fees, even though this is a US transaction. Queries to MOONPIG customer service resulted in a nice email that says they will be responded to in 24 hours. That was OVER 10 days ago.
Review by THayward VanHoosier2 months ago
Absolutely shocking quality from Moonpig and shocked to see such flowers provided as a Birthday Gift that resembles flowers from a grave side a week after being laid!!
Review by Cristovam2 months ago
I received a gift pack from Moonpig sent to me by my son which cost £32. I received a small bunch of dead flowers, A flat balloon and a box of chocolates that you could buy the equivalent of in a local pound shop.I made a complaint to Moonpig directly who were unwilling to make any sort of amend unless they received a photo of the product. I explained that I'd thrown the products away as I didn't really want to keep a deflated balloon or a dead bunch of flowers. I don't think that's unreasonable? Moonpig customer service is appalling, their gift sets are overpriced with extremely poor quality products. The word 'RIP OFF' springs to mind. Buyers Beware. EXTREMELY UPSET & DISAPPOINTED WITH THIS COMPANY
Review by Franchesco3 months ago
Well done MoonPig NOT! Congratulations on managing to send the wrong card to my Brother In Law for his Birthday! Now I know why I haven’t used you before or will again. I expect a refund and the correct card below to be sent ASAP! Some other person will also be getting the wrong card! How has this happened? Please respond ASAP, prior to my media comments. N.S An unhappy customer! Waiting for your response!
Review by Tejavardhan Apakama3 months ago
Just had flowers delivered from my son Mr Tristan Southway for my birthday. I have to say I am in tears...The amount of money you have charged they are absolutely disgusting and only fit for the bin. More foliage than flowers and one spray of lilies all the heads are off.!!He will be in touch with you when he comes home off his holidays I wouldn't give you any stars. I've taken a video and photos. Mrs D Southway. Blaenavon
Review by AJessie3 months ago
This companys customer services are a disgrace! I wanted to add to an order i made 2 days ago and have not been able to speak to anybody at this company, ive emailed 3 times to no reply and rang customer services 3 times at different times, i was on hold for abour 10 mins the 1st time, the 2nd time i thought it can't be as busy again so i tried at a different time this time was longer again before i put the phone down, the 3rd time i tried again even earlier only to be on hold for nearly 20 mins before putting the phone down, impossible to speak to a human being at this company! Will not use ever again!
Review by Falcorne Ucolo3 months ago
I don’t really want to give Moonpig any stars as they don’t deserve any!! I ordered a pamper box for my pregnant friend for her birthday as a nice surprise and thought if it fitted through the letterbox it would be there waiting for her. I was notified the gift was sent however my friend was rather surprised to receive a spiced rum box!!! I rang up Moonpig to ask how they would resolve this issue and I wasn’t even apologised to. The supposed customer service person was very rude and basically accused me of lying and wanted evidence of the incorrect parcel being delivered. I did do as my friend had kindly sent me pictures. The customer service advisor told me they could only resend the parcel, not send anything extra to my friend to make up for the mix up and told me they had to send the other box back before they would give me a refund!! They went to resend the original box and it was out of stock and unable to send an replacement. So my friend is without a present (she can use) and she can’t be sent the original order or a replacement. Absolutely horrendous company and complete lack of customer service!! I will never use again. The situation could have been rectified with an apology and for them to send my friend the original gift or replacement. Would that have been so hard???
Review by Esteven Bursick3 months ago
Never order from Moonpig!!! They don’t deliver the cards when they are supposed to or at all sometimes. Contacting customer service is just a joke as they take two weeks just to write you back and even then don’t care about fixing the problem. I gave them another chance and the exact same thing happened. Never again! They have lost a customer and I will be telling all my friends who use them to never use them again either!
Review by Aydin3 months ago
I ordered a moonpig card for grandchild’s 18th They responded quickly to my qu via the website and the product arrived in good time yesterday it’s exactly what I ordered I’d use them again no worries
Review by Ketoya Prall3 months ago
I must be one of the lucky ones,I have purchased 5 photo cards over time now and everyone have been delivered in time. I was abit worried about my last one because it wasnt ordered until 30/07/2019 and had to reach Australia by today 9th August but it was recieved afew days ago. Thank you Moonpig.
Review by Pentney3 months ago
Excellent site with first class customer service!
Review by Vronie Kirkestue3 months ago
Would not recommend to anyone card and flowers didn't arrive ordered 13/8 now the 17th no response from email as they are busy dx say the parcel is out for 1st delivery so not even left yet, how fresh will these flowers be absolutely useless customer service small claims on the horizon
Review by LaBren3 months ago
I use to use moo pig all the time. I won’t use it again, I wouldn’t even give one star. I ordered a mug in memory of my stillborn daughter I have just had. It arrived and not only was the mug broken so was my heart. As her picture was smashed to pieces. I complained twice heard back two weeks ago. They said will take 1-3 days to resend another, it still hasn’t arrived. I’m disgusted with this company right now through such a hard time too. Next time I will be ordering of funky pigeon and hope they don’t smash my daughters mug.
Review by MyCap4 months ago
Very impressed with my Moonpig cards that I received ! Cards lovely ,quick delivery plus great customer service ,thank you moonpig you did great
Review by Micron4 months ago
My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.
Review by Paulitos Yamron4 months ago
Ordered s card and balloon for my Brice, paid for Saturday delivery. Nothing arrived.
Review by Cenote4 months ago
I've shopped with Moonpig for years and I have never been let down. It always puts a smile on people's face when I give it to them and reminds me why I didn't just go to the card shop.
Review by Everion4 months ago
Absolutely love Moonpig! I have personalised the card for my husband for our 10th year anniversary with lots of our pictures from 2009 til now.. so cute! Very personal, you can add many pictures and the text you want on the card, way better than the cards bought in any shops!
Review by Izmini4 months ago
Ordered a birthday card to be delivered on my dads birthday. Did not arrive and still waiting to hear from customer services via the on line email. No answer to email or calls. Will not be using again
Review by Cyklisten4 months ago
The flowers i ordered looked nothing like the flowers advertised Yes it contained five roses but the rest of the flowers were very sparse and disappointing