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Review by Pamela1 year ago
To whom it may concern. Remus from your service department has to be one of your most hidden treasures.
We had a concern about a piece of furniture we purchased from you in 2015 which we had purchased the extended warranty for. The day that Remus arrived I was greeted by a genuine smile and a personable but professional demeanor, despite the fact that he had to walk through some thick snow to get to our house. Remus examined our chair and was careful, skillful and thorough throughout the process. I stayed nearby in case he needed a tool or a light and he was so kind to answer me with patience as I asked a few questions. His cheerfulness and professionalism lasted his entire visit.
I was so impressed with the high quality of this person that I thought you should know; Remus is a tremendous asset to your organization and a person of incredible value.
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Review by SARA SANDWICK,2 years ago
The employees were great. Very, very considerate, knowledgeable and helpful. I give the employees a 5 star rating.
The prices are way out of line on most things. If it wasn't for the gift card I received when I purchased my home, I would not be able to buy anything from Montgomery's unless they had a fantastic sale.
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Review by SUSAN & ROGER HOFER,2 years ago
Very pleased with the sales staff answering all my questions. Look forward to working with you in the future.
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Review by RALPH & JAN BORGE,2 years ago
Sara is a very knowledgable sales lady Delivery was on time and very professional
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Review by ROSEMARY HIRTZ,2 years ago
Great customer service! Loved picking out beds in the store and appreciated the moving men putting the beds together.
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Review by STEVE NELSON,2 years ago
In the process of replacing my interior furnishings and Connie has been very helpful in the transformation even though it is still a work in progress.
I trust her selections to bring a “wow factor” into my home, and to stay on top of the changeover.
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Review by BRAD & JOAN VANMETER,2 years ago
I went to Montgomery's looking for a twin sleeper chair. I had seen one at a friends house but never in a store so I knew it might be hard to find. They didnt have any on the sales floor but Sarah Henning was patient with me and helped me find exactly what I was looking for and ordered it that day. I would highly recommend Sarah and Montgomery's Furniture.
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Review by MELISSA GIBSON,2 years ago
I have always had fantastic help from Montgomery’s! We love our furniture and the designers are always very helpful. Great quality and selection!
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Review by DANIEL AND LINDA ULMER,2 years ago
Kayla was very helpful :-) Excited to do more business as our house progresses. Thanks again Kayla for superb service. We asked if we could take a barstool home to see how it would look and how many we would need--not a problem--this was very important for us as we have a hard time visualizing--LOL Great people, great products--So many beautiful choices
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Review by PAUL MORAIS,2 years ago
Worked with a designer. She gave extraordinary effort to find the look i wanted. Came to my townhouse twice. Very prepared and professional. My only complaint would be that the items we ended up selecting were not displayed on the store floor so i am kind of taking a leap of faith in hoping that these items look and feel as well in vito as they do online.
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Review by RICHARD & MARY LORENZ,2 years ago
We loved working with Marissa at Montgomery’s in Madison.
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Review by TOM & PAT PRICE,2 years ago
We had purchased a Flexsteel, leather recliner in 2006. The mechanical part of the recliner went bad and my husband was unable to use the chair. We were not able to talk to the person in charge of repairs for 2 weeks because he was on vacation(???) We wondered why another employee couldn’t handle our situation. Anyway, when the employee returned to work and returned our call we discovered the part wasn’t available for another 4 weeks. Eventually the part came in and after scheduling the visit, we are now waiting another week and a half.
Wow! All that time for a mechanism for our recliner, and “no” it is not even electrical!
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Review by LESLIE & ERIC CLEVERINGA,2 years ago
First time using an interior decorator to help with our furniture purchases and we were very happy with Michele!
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Review by DAN & ANDREA LASKOWSKE,2 years ago
When I came in I was just looking at options. Every store I went to had the same furniture that I really wanted, but was very expensive. We ended up purchasing it from Brooke for many reasons. 1 she was up front about everything. She told me how we could cut some cost, by doing fabric over leather and also that we didn't need to put the heat and massage in all the seats. She was the only one that told me that it didn't need to be in every seat. That saved us $300 per seat. 2nd I had told her that every store I walk into I find this and can't go further. She told me that they do price matching. Why would I go any where else??? She was amazing even after us coming in numerous times and emails and calls. She was always more the happy to help. She is the whole reason we bought from Montgomery and would come back to her again.
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Review by Teresa2 years ago
The initial shopping experience was good-friendly staff & good variety in the showroom. BUT- ten weeks after ordering a new mattress and bed frame, we are still missing parts. It took two weeks longer than promised to get the mattress. It’s one thing if we’re expecting a 2-1/2 month wait- but our estimated delivery was six weeks. We have the headboard & footboard but no rails. So our mattress is still sitting on the floor. Very disappointing experience!!!
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Review by DAVID & JULIE ERICKSON,2 years ago
We had great service helping us pick out a new mattress. The only complaint I would have is the time it took us to get the mattress. They said it would take 2 weeks. After three we called to find out where it was. They were quick to find out and schedule an appointment for delivery. Overall very happy.
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Review by KIM & SHON WARD,2 years ago
Sara Grabow did a great job recommending a new bed for my husband and I. She was friendly and helpful and made our experience fun. When I go to Montgomery's in Watertown, SD, I always look for her to help me with my questions or purchases. Thank you for providing us with such an excellent employee when shopping at your store.
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Review by Amanda2 years ago
Great customer service! Montgomery's went above and beyond to make sure I absolutely loved my purchases. Highly recommend!
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Review by DENITA DINGER,2 years ago
Carly is fantastic to work with! This is our second time having her help us fix up a room and we couldn’t be happier with her kindness and willingness to meet our budget.
So grateful for her!
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Review by JERRY & ROBYN LEMME,2 years ago
Quick response to my concerns. Had all my info on file. Sent tech out quickly troubleshooting was accomplished and new parts ordered. No fuss.
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Review by Bill D2 years ago
I just purchased some custom made draperies for my living room. I dealt with Morgan Green and could not have been more pleased. Morgan listened carefully to me and had a great understanding of what I was trying to accomplish. She chose some really great samples for me to choose from and I am anxious to see the finished product. The whole experience was very pleasant. I have purchased from Montgomerys in the past and won't hesitate to do so again.
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Review by JENNY & BERG, RYAN FORD,2 years ago
We were treated with the upmost respect even though we were getting a cheaper couch for our basement which we made clear when we came in! Will define back!
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Review by VALERIE & DENNIS MEARS,2 years ago
We love Montgomery's! The staff go above and beyond when helping you create a beautiful yet comfortable home.
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Review by TIM SCHREINER,2 years ago
Wanda Faye and the rest of the staff were very helpful to us in picking out and ordering furnishings for our kitchen and dining room. We'll definitely be going back for more. Loved the selection in the store.
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Review by Brenda Williams2 years ago
Best Furniture in SD. Michelle is wonderful. NOT pushy!!!! Pushy salesman makes me NOT want to buy. Wonderful service. We will for sure want to make all our purchases through Montgomery's and Michelle!
