There are bad companies on the Internet, but one of the worst one is template monster. They use to have a good support service but know it is horrible. You try to connect via chat it tells you, you must disconnect from sales before getting support. Once you ask sales to give you support the icon of the person you talk to tells you he is the sales manager. He finally after 10 minutes wait time the sales manager tells you he is support. You then start a discussion and since the conversation is not clear you need to send them a picture. Well the chat service does not work well and they tell you just drag and drop, you do that and you lose communication with them and you need to start all over. AND FORGET GETTING YOUR MONEY BACK IT WILL NEVER HAPPEN. I have to say I have been trying to finish one website two weeks know should have taken a day,, I will definitively look at alternatives.
Review by Jasmi Chaladgan5 years ago
I bought two templates from them - the first was a flash CMS one edited with motoCMS. What they don't tell you is that the template is NOT mobile compatible. You have to design and create a separate mobile version from scratch in HTML that you then set the site to direct mobile users to. What?!!! The template also had major glitches - getting it to keep the image url hyperlinks was near impossible. Sometimes would take ten minutes of trying over and over for it to keep the action/link setting. Same thing with page length. Would set new page length, would always revert back.
Second template was Wordpress (didn't realize it was the dreaded Moto till after purchase). Had checked all requirements VERY carefully. Tried to open in Wordpress, showed random html, would not display template to edit. Re-downloaded template and imported, this time only got one page called "sample" that was not adjustable. Another reviewer here had written "Template claims to support php 5.x. Well we have 5.4 and it's not supported, they only support 5.2. OS commerce, don't support the latest version 2.3.3 either." Maybe this is what hapened to me - my server is php5.4 . Staff there were useless - "customer service" is a joke.
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