Florida to Boston move in the 108 degree temps at both the load and offload made for 2 horrid days of moving but the movers and driver were amazing and office staff was attentive to our needs A+
Review by DimaMaybach7 months ago
THIS MIGHT BE THE MOST VALUABLE REVIEW YOU READ ON THIS COMPANY. Hi, my name is Phil, I have over 100, 5 star reviews on my business in my field, my "worst" review is a 4 out of 5 stars, one. I started my career reviewing companies in my field and using those companies for my clients as a consultant when all I had was my REPUTATION.
I used Monster to do a move in December 2018 and here is why this might be the most important review you'll ever read on this company. An error was made, a pretty significant one, I ain't gonna lie I was kinda P'd and they MADE IT RIGHT.
It's easy to earn great reviews when everything goes right. What DEFINES a company is what happens when something doesn't, what do they do? I had posted on my social media asking friends for recommendations on moving companies and I got a lot of responses. But when I started reviewing each company every last one of them had situations where it looked like they were "rug sweeping" this excuse, that or the other when they messed up. My friends were just in that part of the pie that didn't have any problems with them.
There is NO finer quality of a company than when a mistake is made, than to address it. There's never a company out there that will never make a mistake, mine included, that's just being human. BUT there are only a handful of companies that will grab a mistake by the horns and do the right thing. THAT'S the defining quality in a business, whatever it might be. Monster Movers please never lose sight of this quality, it truly sets you apart from the rest of your field. Unless that change's I'll never use any other service if these guys are available, that's all I need to know. Thanks, Phil
Review by Levent8 months ago
Good movers - used for a local move in Boston
Review by Mian8 months ago
From beginning to end, the service and experience with Monster Movers was incredible. Over the phone communications were articulate, clearly explained, and personable. Email communications were professional and detailed. My movers RJ and Davis arrived early, and could not have been more professional, polite, and pleasant on all levels. They were able to get all the moving done within my allotted timeframe- and were beyond gracious. They ACTUALLY jogged back to the truck when they weren't carrying things (as advertised... but SERIOUSLY they do that!). They were very business-like and I was super confident and trusting of their abilities, and didn't worry at all about the care in which my items were handled. This included a 300 year old wooden chest, that they were alerted of ahead of time and made sure to recognize before they started packing everything up. I would hire those two guys for any job, and they were a great representation of a well-run business. I can't wait for the next opportunity to recommend Monster Movers! Everyone here gets an A++ from me. These student athletes knocked it out of the park! (I believe it's RJ that plays baseball?) Whatever these young men end up doing for careers after college, they'll be sure to succeed with these amazing attitudes and work ethic.
Review by Seiko11 months ago
Monster Movers were awesome!. We had the crew from Boston move our son back home to New Jersey and exceeded all expectations
Review by LeoneYG1 year ago
This company is excellent. Our quote was spot on and customer service is outstanding. Three guys moved a massive amount of stuff out of our house in Quincy in 4 hours, drove, and delivered seven hours door to door.
The movers made sure to have everything wrapped, broken down and back up in no time. They were professional, experienced, and never hit a wall in or out. Incredible teamwork! The movers were polite, but tried their bets to get things done in the most efficient way possible.
I highly recommend them. The service was amazing!
Review by Ekke1 year ago
This was the worst move of my life, a nightmare.
a) Bait and switch -- quoted a flat rate price, the final payment due only AFTER delivery and my satisfaction. My items were held hostage with owner of Monster Movers saying he'd confiscate all my items unless I paid extra fees
b) Thousands of dollars in damage
c) Movers threatened me, chased me trying to take my phone to delete photos of damaged items I took for claim
c) One mover exposed himself to me
d) They stacked up boxes and trapped me in bedroom then left for lunch, leaving door open - without telling me. I called owner and said I need to use bathroom and movers must come back and clear the path for me. He refused. i had no choice but to push items out of the way and in so doing tore / pulled ligaments in back. Still in treatment for this one year later
e) Submitted a claim with their insurance company (I had a COI with 1,000,000 limit). They responded that they bear no responsibility for ANY of the issues.
THE COMPANY SHOULD NOT BE IN BUSINESS
Review by JoeGuest Richel1 year ago
Monster Movers did a move for my sister and mom up to Marlborough MA from the Orlando area. The crew arrived in Florida promptly and did a great job packing and getting the furniture ready to be moved. Both crews did a phenomenal job overall and were very polite. They were responsive and allowed my mom to rearrange her furniture at the delivery. The price was good and about $100 less than the estimate.
Review by KenH1 year ago
Moving is the second most stressful event in someone's life ( after getting married) which I was ready to go off the deep end trying to coordinate both of these events at the same time - doh.
My new hubby and I couldn't have been happier with Monster Movers. They moved our two residences in Boston to Stamford CT in one day. Furniture was protected and nothing damaged.
The crews remembered things about my move that I had completely forgotten -and they came completely prepared to help me get everything ready. They took a huge media screen off the wall for us perfectly! Not an easy thing to do. At the new house, I wanted all these shutters taken down and within minutes they were off and being nicely wrapped and stored. We have a few very heavy pieces. An outdoor marble table that must way a ton... A marble dinning table, a massive bed... but none of these items were a problem. They handled the move like a boss. You can tell the office treats their employees well. They are not overworked or exhausted. They are true professionals. They take care of your items, as if they were their own and there were no "cigarette breaks."
I hope we do not need to move again for a long time, but if we do, I know Monster Movers will be there to help us.
Monster Movers is rated 5.0 based on
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11 Hartford Street Boston MA