All in all, a very good experience with the system. One downfall though, lead time from ordering to delivery. It seems that the process should be streamiline a bit, or stock enough kind of sensors.
Review by Diwrno8 months ago
Bad after-sales service. Once they sold the product it is almost impossible to contact them.
Review by Lizzzz9 months ago
Product only Lasted 2 years,
Website would not allow me to purchase another.
No answer to my website inquiry to them about that issue..
Review by Raftercranch Rebs9 months ago
Monnit makes quality products, but even more than that, they treat their customers as people. When you call, they answer the phone, treat you as a friend, and provide excellent service.
Review by Naia Boehning9 months ago
Their support is as flaky as their products. Multiple rmas in a few months, tech support doesn't know how to utilize their own systems. There are better choices out there.
Review by Mhretab9 months ago
Slow to respond. Took several attempts to straighten billing problems. Not sure if it's resolved yet. Would not stand behind one of it's sensors that prematurely failed.
Review by Kaifee9 months ago
User friendly products with good quality at low cost.
Review by Apotres9 months ago
This is a unique niche market and Monnit serves its customer base well, without monopolizing services and prices. It can duplicate other systems at a fraction of cost, while providing cross-platforms for integration with many different vendors. 2nd to none in all categories!
Review by Eenah9 months ago
Technically, a great product. Nothing quite like it on the market for what it can do at the price point its offered. Battery based sensors seemed at first to be questionable but turns out they are extremely reliable and will last years on coin cells with 20 min interval updates. I've only had one fail out of a hundred installs (out of the box) and that is where Monnit loses stars.
If you have a problem with an installation that requires an RMA, all the onus is on you. They will not ship product to you with an understanding that you are returning the defective unit. In fact, they will not even issue an RMA, unless you repeat all the diagnostic steps you have already done on your own, in front of them real-time and to their satisfaction. It does not matter what you know, how many sites you've installed, or the fact that you over-stand what you are doing. Even though the unit is bad from factory, plan on making a second trip to the job site to re-diagnose it just to prove to customer service that you are owed an RMA. When the unit was bad to begin with and it is not your fault.
Also, if you have a suggestion how to make the service better or software features easier to use, save that for yourself. It is a waste of time to try and ask for anything to be improved in the software. However, if you can live with how it works (as I have done) and invent your own workarounds to implement how you need it, the product is rock solid reliable.
Review by KGivens9 months ago
Our representative April Gourd is phenomenal. She knows her stuff and has made it extremely easy to contact her.
Review by Shinelle9 months ago
The receiver stopped working and there was no attempt to offer repair and replacement at a reasonable price. At the moment I am convinced that this is a inferior product with 'Temperature Stick' doing a much better job.
Review by Matijs9 months ago
This package has been sitting at fedex for 1 week plus.
Fedex tracking: 474441183893
Review by Jorsh Baga9 months ago
Monnit has a great product. They are very knowledgeable but support can be hard to get quickly. Very reasonably priced and have many different sensors.
Review by Chorneng Risoldi9 months ago
This system was super easy to install and get up and running. The customer service was first class and the cost of both the equipment and annual monitoring was much less than other systems I looked at. To top it all off the app is a great tool to keep me connected when I'm away from work.
Review by Sungyoon Schenkels10 months ago
Absolutley recommend! The peace of mind is priceless!
Review by Olumatoyin10 months ago
This is a wonderful product. It has worked flawless on Monnit side. Only trouble we had bad with the system is on our side was the Internet. Customer service is excellent, very easy to set up, maintain and operate. We have some temperature monitors on our freezer and walk-ins for the main kitchen for 2 years, the batteries are still showing full. We have 14 temperature monitors 5 water bugs. The monitoring system has notified me four times since we started using them, that temperatures were too high and saved thousands of dollars worth of Frozen and refrigerated items.
Review by IvnOs10 months ago
Exactly what I needed for my home.
Review by NanaJ10 months ago
Review by Donnashe10 months ago
need to improve their reports and in email of reports should have name of client in subject
Review by Sudhagar10 months ago
Very easy to setup, Low cost with great information to help manage your Investments
Review by AllysonMcC10 months ago
Great company with innovative cutting edge products
Review by DCarey10 months ago
Setup is easy.
The readings are accurate.
Customer support is excellent.
API and application integration is powerful.
Review by Garbo10 months ago
Almost at 5 stars . . . the new look sensor interface doesn't show data in our air pressure chart (the temperature and humidity monitor charts are both fine). The classic view does show the pressure chart data.
Otherwise - we check the pressure and temperature histories almost daily; they present a fantastic opportunity to keep tabs on our laboratory environment.
Review by PrideNJoy10 months ago
First rate company. Products work very well. Economical costs. Wide range of sensors. Outstanding customer service and support!
Review by Dragonrider DeOreo10 months ago
10% of sensors are defective from my order. Very slow customer service and response rate.
Do not purchase from Monnit unless you have a full-time technical support staff and can commit to a very challenging debugging process. Their system is unreliable and buggy.