At first I was a bit worried because I have never heard about this website I wasn’t sure if it’s reliable.( It had to be delivered to UK)
I have to say this website was one of my best choices in my life ! I have ordered a quite expensive purse and the quality of customer service they gave me it’s unbelivable ! I literally got an email every day about where my parcel is at this point , proper tracking number if I want to follow myself ( which I always do ) , they did not let me down after I paid the money . When I received my parcel I was even more amazed because of the packaging.Firstly they put it in a proper branded bag , it was wrapped in branded tissue paper and also it was in a very nice Monnier accesories bag. I am very impressed !
Review by Sashikanth1 year ago
Will never order from you again. Stock replies of 'we don't work weekends' to my question as to why my order with 'free express delivery ' wasn't dispatched Friday even though the order was placed hrs before your 2pm deadline . Keep repeating that you don't work over the weekend with refusal to answer whether you actually have stock is really frustrating, especially as this was a gift I wanted to give before my daughter goes abroad on Thursday . Still 'processing' after 4 days - wonderful !
Review by Vindel Mositi1 year ago
CHEAP PRICE AND SERVICE. They had the best price available for the bag I searched for, so gave a try. Sloppy shipping work sent the item to wrong address. I never receive it after 2 weeks past estimate. Customer Support through Zandeck NOT helpful but only self-defensive. Combination with the another terrible DHL, it's definitely an AWFUL shopping experience.
Review by Sokea1 year ago
I bought a bag in early February for a gift , was told there were weather issues and Paris , and the item will be sent out next week ... called three times the following week... each time being told the item will be shipped out ... receive and email 15 days later saying my order has been cancelled.... Canceled orders happen , it's not like I believe there inventory website can keep up. I just asked that you be honest with customers, and gave me a chance to buy from somewhere else instead ... I miss a special day in my love ones life with no present because I was strung along
Review by Karll1 year ago
Very bad customer service. I ordered a shoes and I had no idea converting shoe size from US size to European size and they suggested it and I ordered 2 pairs and they charged me taxes and duties, when the shoes arrived they were small and they did not have it in their stock to replace them and they told me to return it. As I was returning it they told me that I won't get my taxes and duties back and I will lose that money and I just wondering why should I loos that I talked to custom Canada and even the shipping company and they all said if I paid it here on the delivery time I would get it back and because I paid it to Monnier Freres they will get it back and looks like they are keeping it and not willing to return it to the customer ( this is stealing because they should get it back but not willing to refund it). Also when there is an issue they never return your call.
I guess if I didn't go through returning I would not finding that out.
So be care full if you want to order make sure they don't collect the taxes and duties because they will like to keep it
Review by Rayrity Shatillo2 years ago
Exellent, Got the bag and purse in 4 days. Just What I ordered. Rapped in nicely. I Will use monnierfreres again
Review by Speccy2 years ago
This is my 2nd shopping experience with Monnier Freres and both times have been excellent. Super fast delivery to the UK and gorgeous Proenza Schouler bag which came in pristine condition. I will definitely be back soon.
Review by Lgsmith2 years ago
I am a loyal customer of Monnier Freres. Great items, fast delivery, nice packaging, couldnt be more satisfied.
Review by Siennia2 years ago
Monnier Freres offers incredibly fast delivery: it took them mere 3 days (!!!) since I placed an order to deliver my purchase from France to the US by DHL!!!! I am seriously cheating on YOOX now, the more so it typically takes the latter 10-14 days for delivery. The only downside is their website: no search by designer, no filters etc. Too primitive for such a great and promising company. All in all, I am extremely satisfied.
Review by Dmytrii Derrow3 years ago
475€ Carven Bag has a default, they pretend they are taking care of repare or replace, nothing fine for 3 months. Inacceptable.
Review by JFernandez5 years ago
Review by Terren5 years ago
The order was intended as a birthday gift for my best friend.
Promised on the website to receive in 1 working day but it took 3 working days instead......and my gift became a belated one... and I was not notified of the delay.
Review by Megalink5 years ago
A luxury site with many brands to choose from. Fast delivery.
Once you order from this site you receive endless offers all year round.
Must subscribe !!!!
Review by Kusu5 years ago
I received a kenzo cap with a gorgeouse box. My cap is very well wrapped. And it was delivered so fast.
Review by Deny6 years ago
Clear, specific description of items and shipping details. Efficient delivery, and great packaging!
Monnier Frères France is rated 4.0 based on
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