Made an order two days ago and still the haven’t confirmed shipment date. They just sent a kind appreciation message and I got billed.
To check I look up their reputation and found this page.
Looks like I got robbed.
Review by Leatherhead5 months ago
I have to say Monkstars.com Customer Service is 100% fast, reliable and genuine!
I had some troubles with product ordered, and got it sorted in few days with no problems.
Review by Tugi5 months ago
Thank you for your time and consideration got my fish reaper 3d hooded sweatshirt love it and got here pretty fast thank you
Review by Neezeey5 months ago
These crooks have stolen my daughter's art work and are using it without permission on their t-shirts. We'll be seeing you in court.
Review by Fidiam5 months ago
If i could give a negative star I would. Please BEAWARE or this company. I was dumb enough to allow them to scam me twice! Sure the products look awesome and you think you are getting a great deal but trust me your not, especially if something is wrong with the product. They will not allow you to return your item, the customer service is terrible. When you order don't do it as a gift or you better or 6 months in advance! PLEASE don't get scammed by this company and take the time to look for other reputable 3-d companies prior to ordering
Review by Aasif6 months ago
December 8th I ordered a hoodie for my son never heard from these people for at least 12 14 days I kept telling me it's on its way it's on its way it's on its way never have seen the product they said it was going to be freaking at the mailbox where my son was living I tried to tell them that he had moved and what was the process they never contacted me I never got to Jackie and they won't contact me now to get my money back all I wanted was a jacket for my son's Christmas present and they screwed that all up thank you very much I would order nothing from these ridiculous people
Review by Laurita6 months ago
Constantly stealing copyright property. A SCAM business WITH CRAP PRODUCTS not to be supported. Hope you are shut down!
Review by Zitlaly6 months ago
This company is fraudulent , I placed an order in December 2018 and as of to date have still not received my order. They should be charged with fraud and theft, how are they getting away with this??
Review by Dschwich7 months ago
I should have read these reviews before I ordered the sweatshirt for my grandson. It took 9 weeks to come and the opening for the hood and neck is too small to fit his head through.
Emails to the company get standard cookie cutter replies or they want me to take pictures and measurements of the outside. There is nothing wrong with the outside, it's the inside opening that is the problem.
Review by Hiesener7 months ago
Terrible, go somewhere else for your apparel. Ordered a shirt for my kid back in Dec 13th supposed to get it by 27th. Nothing contacted them on the 27th, they me some lame it's a busy season story. I told them ok cancel order....."we dont cancel orders shipped" figured it'd be here the next couple of days nope!! I just got the confirmation on 1/11/19 it's being shipped LOL but I couldn't cancel fing joke
Review by Brandkn7 months ago
Ordered t shorts 3 weeks later no shirts. Emails don't go through. No phone number to call. Credit card company says they got paid even without shipment yet, but will credit me and file claim against them. Stay away from Monkstarxx.
Review by Americake7 months ago
Can't believe way they do things at that place we ordered a hoodie on the 8th of December and received it on the 14th of January I bury contact with them but they don't want to help They kept sending me different tracking numbers but none of them show that ever left China I just received it and it is thin and flimsy like a T-shirt I don't recommend spending your money with them
Review by Shaletha7 months ago
This is a Chinese Scam. They steal my art images for their crappy knock off products.
Review by Ivena7 months ago
won't refun....this is what they email me: Elly (Monkstars)
Jan 21, 02:06 PST
Could you kindly tell me the reason why you want to return?
Jan 21, 03:44 PST
I thought it was a kangaroo-style cotton vest .... but it's completely different.
Jan 21, 23:59 PST
I'm so sorry to hear that. May I have some actual photos/videos that show clearly the problem? W T F????
Jan 22, 02:24 PST
I do not need to send photo your fabric is not what I thought of a warm vest. i just want a rma...or were do y return the shirt.
Jan 22, 19:57 PST
So sad to hear that. Please kindly let me explain something here:
For the material, it is stated clearly in our description. I deeply understand that everyone prefers cotton. We do, too. But cotton definitely cannot be accepted by full-printing machine, can not be made into this kind of clothes. You can make a search on this. And this is the best material to be used. Honestly, this one is more expensive than normal cotton. Please kindly understand that we always want our product to be the best.
However, as you do not satisfy with our product, may we 10% refund to you please?
You want a picture ... I did not like the vest the moment I unpacked it... but you insist so much on the reasons for my desire to be reimbursed ... 100% ... not 10 %. the vest is not even big enough I'm 6'5 240lbs. Now give me the refund process for the vest.
Jan 23, 18:50 PST
Thanks for sharing your photo. Actually, the item is not different from our mock up.
- For the size: Our clothing is made after our own size charts that are shown on our pages. I'm not sure whether you read them carefully.
We offer to refund 20% for your order. We will be glad if you can respond us.
Have a nice day. If you need other help, don't mind contacting us.
Jan 23, 19:07 PST
We just offer to refund 20% for the material
- For the size:
Please send us some actual photos of what you actually got. If the one you got is far different from our size chart, we will free send an item to you (you can choose another size this time) or refund for you. To do that, we need your help.
The requirements for the photos/videos:i- All the clothes need to be put flatly.
ii- The size mark is showed clearly
iii- The numbers in the ruler are showed clearly.
iv- The ruler position is exactly as where we put. Especially the bust, the ruler needs to be put horizontally from this top's armpit to the other.
v- Please check our example attached below.
We will consider the photo(s) then have a proper answer to you. ^^
don't order from them SCAM
Review by JoanDvorachek Baggett8 months ago
Placed order on November 24th, they said they are based in US but items are shipped from Shanghai! conflicting email updates, first 1 stated unable to deliver parcel, then 30 minutes later another update stating item was being transported to 'hub' at Shanghai airport!!! Checked tracking number today, and item is STILL at airport 5 days later. Contacted card issuer to put in a complaint and refund.
24/12/18 Update: STILL no movement from 'tracking number but today had a message from Monkstars.com on FaceBook asking if I liked my purchase! The message was automated and gave 3 options, which again went directly to an other automated option list and although I even wrote comments with the options, no real user response. Even contacted FaceBook via their Ad complaints page but they say that Monkstars are not violating their service even though I gave FB a lot of info!! Just stay clear.
UPDATE: I found out yesterday, January 4th. 2019 that my order arrived to my son in Canada. Although glad and he is very pleased with my present, I still feel that my original review stands as a very poor Customer Service was given. I will not be using them again.
Review by Claudilene8 months ago
This company doesn't even deserve the 1 star I've had to give them in this review. They are terrible, the quality of goods is truly sh$t and the sizing is ridiculous. Please check the small print before ordering anything, they cover all their shoddy tat in the wording of their small print and spew it back at you when you question the goods that you've received. I have spent nearly £130 with them and am so disappointed in the [email protected] that has arrived. In the last email I received from them they suggested that I was conning them, hardly! I should consider myself lucky that I received goods from them as I understand from other reviews that other customers haven't had their deliveries yet. They are rip off merchants and will do anything they can to pass the blame on to the buyer. It's not worth the gamble buying from this company. I have refused delivery of the last item from my order and sent it back and now Monkstars are saying that it's going to get lost in the post and there's nothing they can do now. Regardless of whether they receive the retuned item they will deny it. I will not be spending any more money with these grifters.
Review by Samuela8 months ago
After being told that perhaps I did not read Monkstar's sizing guide before ordering my grandson's dinosaur hoodie, I was asked to provide proof of the size received. I included a scanned image of my original order, showing I ordered a 3T in size, along with scanned pictures of the size of the hoodie received, following their explicit instructions on where to hold the measuring tape). I also sent a scanned image of their ordering site information, which showed I did in fact receive what would be their 2T, along with a scanned picture of the M size on the actual hoodie. I was told they would look into it, and that was 11 days ago. I have sent a follow-up request for a status and, surprise of surprises, have received no responses.
Review by Jackielen Bodd8 months ago
I ordered a 3D Viola sweater for my son December 9th they gave me a tracking number when I go to track it it says unknown destination I've reached out to them plenty of times they keep emailing me the same thing it's on its way I told him I want a refund I haven't heard from them since I'm very disgusted with this website it's fake!! Please no one order from this website!! Going to my bank to report them and file a claim trying to get this website shut down as soon as possible
Review by Ddddddddddddddddddddddd8 months ago
It has been five weeks and I still don’t have my product. This company sucks and should be shut down for fraud. Really should be negative five stars.
Review by Cdnmember Otekunrin8 months ago
I wish I would have read these reviews before I ordered! They sent me a faulty cheap product( even they said the printing was bad) and would not give me a full refund unless i sent it to China!
Review by Egonie Derrow8 months ago
I placed an order for a sweater for my wife as a Christmas gift on November 27th. Only one shipping option (Standard) was offered, and no timeline was given. I figured that nearly a month before the holiday would be plenty of time, so I proceeded with the order. After a week, I reached out to the company's customer service department inquiring about when I'd receive the order. They informed me that the shipment could take 2-5 weeks!! Of course I was very upset that this information was not conveyed at the time of order. To make a long story short, the item did not SHIP until AFTER Christmas (December 26th; over 4 weeks from the order date)!! I didn't receive the order until January 9th. That's 6 weeks from the order date, and one week longer than the 2-5 week time window promised. Do NOT order from this company!!!
Review by Yaakushi8 months ago
Ordered a hoodie on line.
8 days later had to contact them to confirm order received.
Within 1 hours got reply apologising and confirming order had been received and was being processed.
Then got link to trustpilot for review ??
Checked reviews ... OMG ... So many negative reviews for monkstars.com ...... Have I made a big mistake ???
NO ... I havent, 2 days later got update about product, next day got update about shipping and tracking and dispatch.
15 days from ordering to arriving (still earlier than expected) received smaller than expected parcel.
My mind shot back to all the bad reviews, poor qualit, poor material etc.
Big, big surprise when I opened the parcel.
Good quality material, good workmanship excellent product, better than expected.
Gave 4 stars due to hiccup in initial communications but should have been 5 stars.
Well done monkstars, a very happy customer, thank you.
Review by Karalia Willmouth8 months ago
I will never order again from this company..Bad experience all together..My package is still in china been there ever since Dec 7...got a tracking number but its useless because like I said the package is still in china its not going anywhere.Well i want a refund 91.00 is alot of money for 2 hoodies that I have not got.If I knew they were coming from china I would have never ordered them anyway.DO NOT ORDER FROM THIS COMPANY.
Review by Arent8 months ago
This company is awful no response If I hear nothing within the next few days I'm calling my bank to see if I can get a refund . DO NOT BUY FROM THEM!!!!
Review by Footie Chattoe9 months ago
They are criminals! This company uses designs that are copyrighted without consent. Including my own personal designs. Do not order from this company. They are criminal.