Great mail/telephone support. Had a question about transferring away from them and even though it isn't in their interest to help me they did with great pleasure.
Moving away because of a specific use case.
Prices at Moniker are also good
Review by Davexc2 months ago
I will start with my honest review, usually this is against their policy but they really put my needs first and made an exception and helped me out out of nowhere. I was sure they would make me wait 30 days and get my domain dead and ask me to re-register somewhere else but their support is so great that, even if they told me they made an exception with me, I do strongly believe that they did it because they love their clients. I wanted to leave them because of billing/charging issues with their card billing platform but normally when you do not stay with a company they put out every effort to make them pay and not leave you but in my case, they not only allowed me to leave, but allowed me to do so in one single day. And the most awesome thing of all, they provided the solution first hand without letting me think or beg for a way to solve my issue. If I ever want to register a domain name in future, it would be with them always, I will be going right to my bank today and close my current card I own with them and get a credit card which is accepted by them anyway. I hate my bank for what they did to me but even when moniker was not in the situation of helping me, they did what my bank should have done in the first place, so, I owe them one for this. Thankyou moniker for your awesome support. Love you!
Review by AlexFabrigaz4 months ago
Quick and professional response. Thank you guys!
Review by Pritiva Derrow4 months ago
These guys are the best!!!
I called in and got a live rep within seconds. Key went out of his way to do me a favor and make an edit on the site. Very quick service very polite people
Review by Hihihihihihi Bayoudh4 months ago
on live chat I encountered with Adrian Krebs. such a nice guy solved my problem in minutes with step by step guide. moniker is bit costly than other registrar companies but I am now big fan of it because of its support
Review by Etarny5 months ago
Thank you Simon Röder for your assistance. Great telephone support !!!
Review by Prathima6 months ago
When I needed to change the phone number for my whois entry, I asked for instructions. I was speedily given these instructions. I followed said instructions - or so I thought. Actually, I messed up somewhere along the lines. The Moniker customer service rep checked - without my asking - to make sure I'd managed to make the changes I wanted to make. He noticed I hadn't, so emailed me to ask if I'd like him to do it. I said yes. He did it. In an industry where I normally end up speaking to a bot, that's pretty damned good; hence, this review.
Review by Sidhanta8 months ago
I switched to Moniker for my email base. I was first setting up my wife's email on a Windows 10 computer. Part of my reason for switching was I had been unable to get it working with the previous company. In the process I made a number of careless and silly mistakes. I could not see what was wrong but Adrian, (at Moniker) found them all and let me know what needed to be corrected. Next I needed to setup an account on my iMac. I made a similar error and Adrian found the problem easily. He was very patient with me in each case. The prices at Moniker were a decided improvement over what I was paying elsewhere.
Review by Autzen10 months ago
I had a billing issue with a new credit card I assigned to my account
I usually dread calling support, but Adrian helped me through my issue and got my business back up and running in no time
Great customer support!
Thanks again Adrian!
Review by Terriyiana1 year ago
I've done business with Moniker since day one for both us. They stay up to date with dashboards and have kept prices competitive all these years. All service issues, usually caused my ME, were handled in a professional and prompt manner.
Webmaster for 20+ years.
Review by Sinchie Diamont1 year ago
Your host has 99% uptime? Great, how would you feel about your website going down because of your domain registrar? Or your email? For a week. And then getting it sorted out, and it going down again a week later.
These are issues you absolutely should not have with a domain registrar. I have been with Moniker for 5 years. EXCLUSIVELY because it seemed like a bigger pain to transfer all my domains. Now i'm losing money because of my registrar! That never happens. I originally wanted to leave moniker because of their very bad UX and poor customer service. Then I kept having issues with their payment processing. I have no issues with payment processing anywhere, so that was weird to me. Now my domains are not talking to my servers because of the domain-side.
Using Moniker.com has lost me money and way to many hours over the years.
Review by Rjay Arnemann1 year ago
Really good Support
Review by Mazzieg1 year ago
It's many years since I'm a Moniker customer and the service has been excellent. In the rare cases I needed the customer support, the response was quick and the action resolute. Although there are plenty of other providers, I surely wouldn't go with a cheaper and unknown provider and give up Moniker's very reliabille service, a user friendly interface, great customer service, and adequate price overall. I would suggest Moniker to friends and colleagues. Thank you for reading.
Review by Juzailah1 year ago
Moniker very quickly responded to the current situation helped to solve, I am grateful to the staff for their work.
Review by JakkuTV Showghi2 years ago
I was with them for 14 years now i am gone. Horrible customer service and they do not care about the customer
Review by MochaChips4 years ago
I would stay far away from this company. Our business website was registered with them, they require a minimum $25 paypal deposit to renew a domain. They know a domain only costs $11 and they keep the change. They refuse to refund the outstanding amount even though their CEO stated they were looking into this. That was in 2012! Horrible company trying to rob people
Review by Happynfitrae Gourkani6 years ago
I'm done with them.
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13727 SW 152nd Street #513