I bought a Giant mens back in Sept 2016. Within months I had to return it to the repair centre which was only the beginning.
Every few months or so I would have to return the watch for some sort of repair; stopped working, face mis-aligned, hour hand out of sync, min hand out of sync, adjustment wheel not rotating properly.. need I go on?
For a swiss made watch thats not the cheapest of watches (its not very expensive neither), the build quality is absolutely awful. Do they actually make them all like this or is mine just an anomaly?
I absolutely adore the watch its just such a crying shame they've made it so poorly.
Review by Digbuyer10 months ago
Watch stopped working within warranty. Assumed it was the battery so took to Timpsons who tested the battery, said nothing was wrong and suggested I returned to Mondaine as their was a mechanical fault.
Did as suggested only for Mondaine to tell me that the watch was broken by Timpsons and as such my warranty was invalid.
Really annoyed. I usually by cheaper watches and don't worry about them if they get broken but this was a gift from my wife. Expected that paying the extra money would equate to getting better customer service, but the warranty is not worth the paper it is written on and it looks like I'm going to have to fork out near £70 to get the watch repaired. Not sure I want to as the quality of the watches is clearly questionable.
Review by IvanK11 months ago
Michael Belleveau is so very helpful. I was in a bit of a situation and he resolved it very quickly. His capabilities and knowledge should not be underestimated.
Review by Yalitsa Hamrouche1 year ago
received my watch in a very timely manner.
Review by Rafiat1 year ago
Very good experience. Great watch I have been wanting one ever since I saw one in a watch store
Review by Naadia1 year ago
Excellent service and response time.
Would highly recommend
Review by Enyceckk Derrow1 year ago
Excellent products and customer service. Will be buying one for my wife now...
Review by Dufffish Trayford1 year ago
I am concerned because I did not receive a warranty card or a certificate for an official Swiss Railway Watch as was indicated on the packing slip. The packing slip lists both but neither were included in the box. I also did not receive an invoice. I could have made my purchase through an "unofficial website" but chose not to because I wanted to ensure I was receiving a genuine product. Now I'm not certain of the quality of this watch.
Review by Deram Snowmen1 year ago
There was no official confirmation of the order although the funds were taken immediately. The order was to be processed within one business day according to the site. More than a week later confirmation was still pending b
Review by Gamingpink1 year ago
We bought 2 watches three years ago because of their design. BUT both have eaten batteries, stopped suddenly - needing internal repair that cost a lot. Both straps - at £25 a time - last nearly a year if we don’t wear them every day. All in all, we are disappointed with overall quality. What a shame.
Review by Longdraws1 year ago
The quality of the Milanese strap isn’t good, there is a defect in the product as well, I’ve written to mondaine’s distributor but still hasn’t got a reply.
Review by Caliesha Osterbur1 year ago
Never responded to multiple emails about order. Calling their office had no effect. Was promised call back which never happened. Took over two weeks to ship. Very unprofessional. If I did not know better would think this were run as a hobby not as a business. Will NEVER purchase from this company again
Review by Hernes1 year ago
Super experience...fast and clear communication and fulfillment of my order
One very small quibble is that it took a week to get my watch, an eternity these days, but really not a terrible thing
Review by Juei1 year ago
I’m sure their watches are great, If I ever received one. Requested and paid for expedited 2 day delivery, so I could get it while on a business trip. Did not arrive on the 2nd day, 3rd, or 4th day. Also sent multiple emails to remind them of my schedule. Was still not there when I left of the 5Th day. After following up via phone call, I’m still awaiting a refund now. No watch. No refund. No fun with Mondaine.
Review by TheAdremalech Agócs1 year ago
I received the replacement armband for my small Mondaine watch very quickly and in good condition. The last one only lasted about a year, which is why I give it only 4 stars out of 5. It's an expensive watchband to last only such a limited time.
Review by Zuzi1 year ago
My husband and I have multiple Mondaine watches, bought in Zurich. So glad to be able to order watches and replacement watchbands directly from Mondaine here in the US.
Review by Lecroq1 year ago
Quick delivery. Great product.
Review by Suzique Derrow1 year ago
Very fast and predictable!
Review by Tazyeen Debruin1 year ago
The purchase process of the watch was excellent. But once the purchase was complete, that is where it seems to break down. The order confirmation took almost 12 hours to be emailed. I had no idea if the order actually was placed until that. The communications regarding shipping was non-existent. I didn't receive a single email about this and only could see this by logging onto my account on the website. That is unacceptable for the amount of money I am paying. Maybe next time, I'll just find an authorized dealer and go there.
Review by Puttisun Jaensch1 year ago
Couldn't be more delighted with my purchase. Product was described accurately. Arrived beautifully packaged and intact. Love it!
Review by Katchina1 year ago
Initially there was an issue with a coupon not being credited correctly, but it was resolved. Helpful customer service person replied to my email question about one of the features. A good experience overall and I really like the watch!
Review by Mhairianne1 year ago
Never received my merchandise. Paid $50 extra for expedited shipping and never received the watch.
Review by Bafford1 year ago
I like this 40cm big clock on the wall, the tick is different from the normal tick, it moves smoothly on the third hand. Loving it and eye catching!
Review by Athos1 year ago
I had to call customer service in order to have my request delivered. It arrived one day later, and 2 day delivered was charged anyway. On the other hand customer service worked properly to have it solved as good as possible.
Review by Rubrica Tsigkanos1 year ago
I needed a new strap, the old one had finally given up the ghost. The new strap arrived as described and reasonably quickly.