Review by UpsetRightNowAndForever Violetti3 years ago
Great buying experience! Kristin was very helpful and friendly. After being let down 3 times by other companies....Moms Bunk House really came through. Received the bunk beds a week later as promised. My boys couldn't be happier with their new beds.
Review by Bafford Wernersbach3 years ago
MOM's Bunk House matched the price we found on another website and shipped our loft beds quickly. The packaging was excellent, and the beds arrived in perfect shape. We're extremely happy with them.
Review by HollyGoLightly3 years ago
Loved the bunk beds, everything came as ordered. Not one part was missing. Instructions helpful. They look beautiful and all our guests simply think they are great. Get five inch memory foam mattresses from Sears. They fit perfectly and come by mail in a small box. I got twin bed coverlets so they tuck in perfectly under the mattress.
Review by Mcminn3 years ago
Bought a full over full white bunk for our daughters with a trundle underneath. Absolutely love them! Beautifully made, sturdy, easy to assemble, and our daughters love them. The trundle is perfect for our third daughter to join her sisters or for sleepovers and the ladder is well made and easy to climb. Great quality for the money!
Review by Helder3 years ago
Great customer service too. I wrote to ask a question and received a prompt response. Love our bunk bed and the service we relieved!
Review by Subay3 years ago
Not sure how to put the bed together with out that ??????
Review by Xeng3 years ago
The driver could not find the property. Shipping and billing addresses were mixed up. Good quality product. Boxes were somewhat crushed upon delivery. Bed looks very good assembled though.
Review by Lya Mutukrisna3 years ago
This is great company but l was in pleased with the delivery system. Even though I scheduled the delivery, they was unable to delivery inside the house (told they was unable to because they didn't want to be responsible for wall damage). What if it was raining that day, my boxes would have been soaked.
Review by Devanie3 years ago
This company responded quickly to our emails, the product was the best price we could find and the quality was excellent!
Review by Raechalle3 years ago
I ordered a set of bunk beds from their website, however, I needed the bunks to have the trundle bed option. I emailed their customer service, and within minutes I received a response that the trundle option was added to their site options. I placed my order and received the product within a week. Very easy to build, and they are wonderful!
Review by Grote3 years ago
some pieces are damaged and tried calling them but could not reach..
Review by Jule3 years ago
I called and visited with Kristin (Mom) after a great conversation I ordered the Merlot full size captains bed with drawers and trundle for my 9 year old grandson. The bed arrived in 3 days! The appearance and quality of the bed is excellent! Assembly was not difficult my husband and daughter were able to get it put together in just little over an hour. The only drawback is I also ordered the mattress, they were shipped separately and did not arrive until 5 days later. Thank you Mom (Kiristin) for the time you spent and the reassurance. Connie Vogelzang - Council Bluffs, IA
Review by Sidnac3 years ago
First I would like to say, "MOM's Bunk House knows how to do business". MOM's honored the price match I provided with no questions asked. The company worked with me to hold my delivery until I was home from holiday. The delivery was flawless. The driver even loaded the bed boxes inside my garage as it was raining on the date of delivery. It only took one afternoon for my husband to build. All parts were accounted for and the end result was amazing. High quality and very good value for the price. I recommend MOM's and this bed to anyone looking for a bunk bed. My daughter loves her bed!
Review by Korell3 years ago
We are very happy with the bunk bed purchase. Customer service follow through was excellent. Product well made from real hard wood.
Review by Charmessentials3 years ago
I recently purchased an item at Mom's Bunk House. While the item ended up not working out, the customer service was amazing. Kristin was prompt and extremely pleasant to work with. I wouldn't hesitate to recommend this company to anyone.
Review by Mr Denton3 years ago
The boxes arrived with some damage during shipping and the finish on a few of the pieces was pretty poor, I thought it would be a huge headache to deal with... But "Mom's Guarantee" is no joke, Kristen was interested in making things right and immediately replaced every piece I had an issue with. The bed went together much easier than expected, looks very good and is solidly put together.
Review by Cammilier3 years ago
😃Grandson loves it
Review by Paicu3 years ago
We ordered a full over full bed for our toddlers who needed to share a room when we moved. The bunk arrived within 3-4 business days and while it was a lot of pieces - nothing is pre-fab, not even the ladder - and took about four hours to put together,it is well worth the effort! The bunk is attractive and sturdy. I have no concerns about my kids or me being on the top bunk. I will say the space between the top and bottom bunk is tight, so be careful when sitting up in the lower bunk (no issue for my 4 and 5 year olds). I would highly recommend MOM's Bunk House for quality products at a great price!!
Review by Abiog3 years ago
First of all, we could not be happier with the personal attention to our needs. You went out of your way to accommodate our somewhat tricky needs for delivery on a specific date. Thank you so much for that extra customer service. The wrapping of our bed and mattress was wonderful, insuring that there would be no damage. And the product is just what we wanted. Thank you so much, Kristin. We will be back!
Review by Vetina Diggines4 years ago
This organization was easy to work with. Beds cam on time and were of good quality, although one side board broke easily. This was replace free of charge and in a timely fashion. I'd by from this company again.
Review by ArtDenver Goeltz4 years ago
We purchased the twin over double with a trundle to accommodate three lively grandchildren at a time, but also hoped adults could use them, too ...the construction is simply not sturdy enough for that, and the ladder is already a bit wobbly, even though our grandkids are all5 and under and ONLY sleep up there and are very careful. I'm sorry I didn't purchase something locally. And I'm sorry to have to review negatively about this product!
Review by Phylisa Yazd4 years ago
Delivery was fast, received earlier than expected. When building the bunk bed the wood did chip in several areas when placing screws, also I did not like that all screws heads are exposed after putting bunk bed together, screw covers would be nice. I did only spend just over $350 and over all it does looks descent for the price.
Review by Zaundra4 years ago
I purchased a loft bed with a little playhouse and slide at a great price. It was shipped fast and arrived not damaged. It's the perfect height for a smaller child who would be to small for the normal height of a bunk bed.
Review by Letiica4 years ago
We purchased a bunkbed/futon combo from MOM's Bunk House that has been ideal for our needs. Instead of shipping the item, the company delivered it to our door at no cost because we were in the same metro area. We greatly appreciated the excellent service!
Review by Revox Naldoza4 years ago
Shipment came fast and with all parts. The instructions were easy to follow and quality seemed very good. Customer service was great and easy to get a hold of for some shipping questions.