I was initially excited when I started using Momondo. Now, after a few faulty bookings, I'm never using Momondo again. The last straw was a flight I tried book on Momondo using a service called FlightMojo. They booked a fake ticket then called me back trying to get me pay for a new ticket at the double the price. Moreover, this seems to be a fairly common experience with that service. Momondo is not vetting the quality of the service providers it uses so there's a high likelihood your booking is going to get messed up. Just avoid. There are better sites out there.
Review by JennyC4 months ago
I searched for tickets on Momondo for my upcoming trip. I was presented with many options to book from different travel sites. Eventhough the prices for booking with momondo.com were not the cheapest, I used them. While booking I was advised that the tickets will be booked by momondo but customer service provided by airfare.com. I booked them and have the tickets and then I get the tickets from the airlines and see that the base fare charged by Momondo is $30 more than what the airline is presenting on the ticket per person. This is totally unacceptable when the website claims that they only get their money via referral links and dont charge anything extra. Totally unethical practice !!! I wish I had known and would have booked directly from the airlines or some known travel agent with transparent pricing...
I understand per below response that I should contact airfare. Have done it already and no response. Why would you show the reviews of this website masked under your name if you don’t stand by this malpractice. Why would you use them to provide customer service when you already know that they are awful!! I guess you are like any other travel site which should be blackmarked, avoided and just use airlines site to book tickets for peace of mind. I have been a regular customer but I believe you have now lost business. All the best and let’s see how long you survive!!! Good lesson learned
Review by Jomayra4 months ago
Momondo has enlisted Travel link agency to specify cheap prices, on booking the cost went up over 300euros on KLM. I will never use Momondo again. Neither travellink that cheats on selling at a lower price and absolutely no customer service to rectify their cheat sales
Review by Cracking Jhen4 months ago
CHEAPEST PRICE I GOT .
________________I HAVE A SUGGESTION_________________
WHEN YOU SAW MULTIPLE FLIGHT YOU SHOULD INCLUDE THAT THE BAGS ARE CHECKED TO ALL THE WAY TO DESTINATION OR WE HAVE TO PICKUP AND CHECKIN AGAIN FOR THE NEXT FLIGHT
Review by Iakes4 months ago
MOMONDO.. is best and excellent ONCE UPON A TIME...
Now they got many customers i guess pricess are reaching sky..
Hoping for a better cometetor to MOMDO soon so they can fall from sky and be geneours in thier pricing :( after beign years customer to momondo now hunting for other websies better than Momondo..
Review by Arttu4 months ago
Like the design and the information is just brilliant. Even though in mobile environment could be less. You know, tired of scrolling:)
Review by DooHyun4 months ago
This is my second time booking thru momondo and I love it, I found really good prices and after all is my choice to pick which flights best suits my needs. Sometimes the airlines are tricky which they offer.
Review by Ninon Abujebarah5 months ago
Deliberate lie ... or just plain cheating?
Have just tried to book a ticket from Copenhagen to Mallorca and return.
Best alternative was Mix and Match, where you first order flight down and then return.
Ticket to Mallorca with Norwegian kept the price and we ordered.
But when trying to book the trip back home with SAS... the price was all of a sudden much higher..
As you can't call Momondo I called SAS. Apparently it was not the first time they had a call like mine... but they could not do anything...
So coming back to the qustion.... I guess it is a bit off both... Shame on you Momondo :-(
***** Update *****
I wrote to Momondo asking for help. This morning they responded that they could not help. And a claim that the error is caused by prices changing rapidly.
Fun fact... I made the above error Saturday. And just to check I made the exact same search the day after. And the same "offer" was shown.
Based on this I need to keep the rating of 1. And conclude that their search engine is slow... in their favor.
Review by NinjaSebz5 months ago
This is an unprofessional company!
First thing I’ve been waiting for the flight booking confirmation and hotel reservation confirmation since yesterday evening but not been sent yet!!
Secondly I have been shouted at and disrespected by one the employees and when I asked him not to shout and he can call me when he’s calm he said”I won’t call you again!”
Thirdly no one is answering my calls or responding to my emails ,I’ve asked for a refund and they totally ignored me!
Review by MagRoc5 months ago
Review by Mesquite5 months ago
Nothing better. Because they check more flights than any other app, the search engine takes longer. Best prices —especially good for grandparents who might be paying, either in the US or over the puddle.
Great for retirees used to business flights, makes more living possible!!
Review by Aprinter Vatand5 months ago
Works fine. I think is one of the best travel website that you can visit for now.
Good works momondo!
Review by Öptta5 months ago
Horrible. Do not use it.
1. website is not user friendly:
- filtering and sorting not displaying correct results
- displays expired offers
- confirmation page has not enough details
2. Customer service:
- waiting time supper long
- not friendly
- not helpful
- not professional
- no customer courtesy
- not good relationship with airlines
3. Not offering best deals at all
- focusing on getting as much money from customers as possible
Over all dirty cheap bussiness
Review by Széni Chapoy6 months ago
I found tickets for South America via Momondo , they use sub companies that have such bad reputations and that in itself makes the whole idea of finding good affordable prices laughable, they are accountable for who they make us , the users , use and they don’t give a flying f , I can’t recommend momondo, you’ll end up getting cheated in some way or another .
Review by Nieaka Kodikas6 months ago
Momondo is Always our go-to website when planning a trip, I sometimes check other websites but to be honest, I rarely see them beating Momondo prices and the website is very neat and easy to work with, at least for us the experience is very smooth.
There was an occasion once that I paid for a cheap ticket in a 3rd party website but the next day they emailed me that there were no available tickets... (although money was deducted from my account), I contacted them and they return my money the week after.
Review by Armagan6 months ago
Dont not use this company. It's a scan. I booked four tickets to Pakistan. They give me pnr number everything. After received payment cancelled my tickets I'm suppose to fly out on Sunday. Feel sick to stomach. We was going to meet our relative who is dying wth cancer. Was going to spend last eid wth him. Now we hve no tickets. No refunds. Ignoring calls. Everything. It's a scam
Review by Bahta Higgo6 months ago
MOMONDO should be concerned enough about its reputation to not link to disreputable travel sites. student universe is one such site. a picture id to use your credit card. i don't think so. there are others. momondo - don't do it or we won't use your services any more. read their reviews. they are bad.
Review by Anotherty6 months ago
The price was great. And also customer service was really good. I am completely satisfied
Review by Hyde7 months ago
We booked our tickets through Momondo with BudgetAir a couple of days ago... Only to receive an email from BudgetAir today the airline gave them incorrect seat availability for the prices we paid for, so our trip was cancelled.. Does Momondo not read any of the online reviews before partnering up with them? We trusted Momondo with doing their due diligence but I guess we shouldn't have.. Please consider doing your due diligence and review all of the partners that you are currently working with. This was our first time booking with Momondo and our experience hasn't been positive. We will not use this service again and will never recommend anyone to use it.
Review by Oskaras Demeyre7 months ago
Unprofessional, don't waste your time or money. Book through airlines directly, more secure and less stressful.
Review by Yetsenia7 months ago
DO NOT USE THIS COMPANY! I booked flight last month through one of the booking agents Flightbird, that for some reason was canceled by the them a few days later. For reason I don’t know. I was never informed. Only found out when checking the issues tickets in AA app. and they were gone. Travel was in a week, and kept gettin put off by this company that they would rebook, never happened despite numerous calls. With my travel approaching I asked for refund and booked elsewhere. It has now been a month and still trying to get refund, despite numerous calls and the telling me they are going to refund, but have a new excuse as to delay and different time frame for said delay. At this point I can only figure this service is a scam and I question the positive reviews. Monmondo customer service has done nothing to remedy this issue. I still am trying to get refund.
Review by Arpon7 months ago
Easy to use and great service
Review by Randinator8 months ago
Found the website to be very unfriendly. Initiated a chat to procure a seat assignment and the service rep, after interminable delays, finally just disappeared.
Review by ClareAnn8 months ago
What was once the greatest site for searching flights is now a poor shadow of the same. The change in site set up and way of searching has became complicated and needlessly unclear. Shame.
Review by Heymho Mosz8 months ago
We pretty easily found the flights we liked from Los Angeles to London and Paris to Los Angeles on Momondo.
Clicked the choices and it sent us to Delta.
We purchased the flights for almost 25% less money than if we'd gone straight to Delta.