JUST INITIATED CONSUMER ACTIONS AGAINST THIS COMPANY- AVOID THEM AT ALL COSTS.
This is a fraudulent company- I hired them for my wedding at exactly 12.30pm for a Saturday. They “showed” up at 12.15 whilst the ceremony was still going on and called my phone twice- which of course I didn’t pick as I was at the wedding. I saw the missed call at 1pm after sending people to look out for them at around 12.40 when we thought they didn’t show up. No call was returned so I called the company directly, only for them to tell me that the driver had left. I then asked them for a refund, of which they took 3 weeks to investigate and concluded I was owed only 50% of the refund without showing any evidence that they showed up. I am currently disputing their claims with my card holder luckily (always use a credit card for online transactions). And I will go further. I will ensure that I report them to various consumer ombudsman, and check with my lawyer on the possibility of a small courts claim win. I will also publish this all over the internet giving evidence of the transaction as businesses can’t be allowed to swindle consumers with impunity. Further, I strongly suspect that some reviews here were doctored by them. I’ll be reporting that to the relevant authorities. The 6 hotels that got a fine last week would teach these lots a lesson. Watch this space all.
Review by Sontex2 months ago
Booked a 49 seater coach in February to take staff to a conference 4 hours away. The bus was late with no contact from the driver, the trip leader had to phone to find out what was happening. The driver finally appeared and drove past our car park and stopped at the top of the hill our office is based on. Ten minutes later, after a staff member had walked up to ask he come to the car park as originally booked, the bus finally appeared where it was supposed to be.
On arriving at the destination, which was at the top of a hill, the driver stopped and refused to drive up, leaving staff and their luggage at the bottom of the hill in the pouring rain. Another staff member who had driven up in their own car had to ferry everyone up the hill.
When booking the coach, we were told that as the drop off location was 4 hours away and the return journey was 2 days later, we would have to pay for them to book accomodation for the driver. We paid this fee in good faith. Having abandoned our staff in the rain at the bottom of a hill, the driver stated he had no intention of staying overnight anywhere, and was going home. He said he would return two days later as planned, but he would be bringing a smaller bus with him. Two days later, a different driver appeared with a smaller bus to take our staff home.
We called Momentum on 25 February to raise concerns about the whole experience, and the bored-sounding customer service rep didn't ask any questions, but said she would send us a complaints form by email, giving the impression this is a common occurence.
The complaints form was filled out with a request to refund the money paid for accomodation, and a partial refund on the return journey as we had paid for a 49 seater but the original driver appears to have ensured we had something much smaller for the journey back. We got an automatic reply apologising for any problems and promising a reply within 28 days.
Having heard nothing, I emailed again on 26 March and 12 April but have had no response to any of my emails. Looking at other reviews here, it seems ignoring emails is common at Momentum!
I cannot possibly recommend anyone use Momentum Coach Hire after this experience. When booking the coach, they were fantastic. As soon as they had our money they stopped caring and apparently have no interest in providing the service that was paid for.
Review by Frigg3 months ago
Edyta and the team were a pleasure to work with in the run up and on the day for both events. Last minute changes were never a problem, their expertise shone through! I would happily recommend them.
Review by Donnetta McFly3 months ago
Our minibus was on time and our driver was very helpful. I will book Momentum Coach Hire again.
Review by Foxhole Derrow3 months ago
What an excellent service collected and returned to Bristol airport by our divers who were so pleasant and helpful we enjoyed our day trip to the UK and would highly recommend this company Emily
Review by Angilique Velderman4 months ago
Spoke with a salesman called roger he was very polite and really helpful.
The coach arrived on time and the driver was really helpful too.
Overall very happy with the service that momentum provided me.
Will definitely be using this company again.
Review by Ratcatcher Saccaram4 months ago
Great service throughout the whole experience from booking to the actual driver on the day. Couldn’t ask for anything more
Review by Haryy McGilly4 months ago
Excellent service. Very reliable and value for money
Review by Hudsy4 months ago
Excellent for corporate hire.
Really pleased with the service we received for our event. From the quote phase to the organisation of the team on the day, I would highly recommend Momentum Coach Hire.
Review by Alexaurus Leiberich4 months ago
A recent trip to Goodwood racecourse was made so much easier with Momentum's coach hire, from booking the coach to getting off it at the end of the trip I couldn't fault it, top marks to all involved at Momentum :)
Review by MaxSer Smeirat4 months ago
Momentum Coach Hire have organised over 100 school trips for us. You have your own account manager and with so many trips to arrange it was great to pass it all on to Momentum who took care of everything.
Review by Nadsee4 months ago
Great communications with friendly sales staff from start to finish. Our trip to London went perfectly well and great coach. Highly recommend. Great service! Thank you A+++++
Review by Leonthy4 months ago
the microphone doesn’t work. The seat is wet. The staff who answered the phone is rude.
Review by Gnomie Berawala4 months ago
Momentum driver abandoned 42 people including 25 children (11 children under 11 years old) in Holland. Without notice the driver disappeared and went back to England. Momentum wanted approx £3K to send another coach to collect us. Kids we crying and traumatised by the situation and Parents have had to pay up to £600 each to get their children home safely to England.
Review by Postoiu4 months ago
Good service throughout with lots of updates. Driver was on time and had a good sense of humour.
Review by Reneson5 months ago
Arrived ahead of schedule. Modern, spotless coach and a friendly driver.
Used for our rugby club final.
Will use again
Review by Spartacass5 months ago
Good customer service but poorly followed through by the driver. Did not receive details of driver as mentioned, driver was stuck somewhere and did not call till 15 minutes later.
Review by JohnRafel5 months ago
Save yourself the nightmare and DO NOT DEAL with MOMENTUM.
Coach cancelled on day of school trip to Germany - apparently unable to source a coach.
Momentum had no intention of delivering this service as they had been evasive once the trip was paid for in full.
No refund to date (10 months), no apology, no information or dialogue.
A financial scam.
23rd April 2019
Following my honest review, I have today been contacted by Momentum Customer Services. I don't hold up much hope as our school insurance company didn't get anywhere when chasing uninsured loss on our behalf but remain open minded. It will be interesting to see what happens - watch this space as I will update accordingly.
On a positive note, at least our students were not abandoned abroad with Momentum demanding further payment to get them home !
Review by DanDanPackerFan5 months ago
I was unsure about this company as a review here was not good. I discussed this with the company and felt reassured. It was a fairly complicated arrangement, ferrying evening guests from central London to a hard to find location and back. Everything worked brilliantly and happened exactly as planned. Thank you. I would certainly recommend.
Great customer service, helpful and responsive and very patient with me!
Review by Adoree Menser5 months ago
The worst experince - don't book a coach through Momentum. The worst service, bad communiation from management down. They never return emails or phone calls making the experience stressful until the final moment. You never deal with the same person which doesnt give you confidence - avoid this company unless you want a stressful experience. My advice never use an agency like Momentum always deal direct with an actual bus company. I have seen your reply below - The booking is under the name Steven Gower.
Review by Pinalkumar5 months ago
Comfortable, punctual...thanks. Torriano Primary School
Review by Valrae5 months ago
Super efficient service from start to finish - coach was great and driver very friendly.
Highly recommend this coach company
Review by Chenglee5 months ago
Thank you soo much alexander for your assistance in making our trip to Manchester without any hiccups by your organising everything for me as it was a sad occasion we travelled for.
Review by MaciekMM Hersbak5 months ago
Excellent service, both in arranging the booking and on the day, thank you,
Review by Minyahil Schanilec5 months ago
This was for a Football Team , collected from a Station going to/from
an important match. Time was of the essence.
Time was perfect and the Driver most courteous
Will use them again