My fiancé loves the ring I got her. It shines amazingly. Everyone thinks it’s a real diamond. Would for sure buy again.
Review by Karmela2 weeks ago
Easy to navigate the site, found exactly what I had in mind, shipped timely and my wife absolutely loves her ring. And didn’t break my bank account
Review by Cinammon3 weeks ago
Cannot say enough wonderful things about CRAIG from customer service. Absolutely amazing to work with! We ordered a custom ring and he was beyond helpful and thorough throughout the entire process, quick to answer my emails and provided detail info with digital images attached. Would highly recommend mostly because of my experience with Craig!!
Review by Chevana Altenreid1 month ago
Good service, prompt response
Review by Mhh1 month ago
Quick shipping, great ring, great price. Fiancé loves it
Review by VixsterV1 month ago
High quality product, amazing service and fast delivery
Review by Hemingford Guitarguy1 month ago
After looking for the best engagement ring to gift to my wife, I had heard about MoissaniteCo and did my research. I was very impressed with their selection, their website, the information and their customer service. I selected the ring I knew she'd love and communicated with customer service and they answered my questions and addressed my concerns. The price was very reasonable and deliver time was as promised. I purchased a 2.5ct ring and it is beautiful, even more so than I thought. I am very very satisfied with my purchase, and my wife loves it. I can not recommend them highly enough!
Review by Jsklar Gillinson1 month ago
Searching for a gift was easy! They had many different styles to choose from. Processing and shipping was no hassle.
Review by Mateosis1 month ago
UPDATE, I received a prompt reply from Moissanite Co. and I am hopeful!
The stone is too white. I wear them next to my smaller diamond don’t studs and it is obvious they aren’t diamonds. I was very disappointed. I wanted to return them but they did not answer me. $200 that I could have put towards real studs.
Review by Moroney1 month ago
Bought my fiancé an engagement ring and it was perfect. Fit her perfectly and had no issues with shipping or price.
Review by Tamaraneshia1 month ago
I ordered my wife’s ring about six months ago and proposed. It is insanely beautiful. She cried so hard. I bought the matching wedding band for when we got married and it matched perfectly. All the rings run true to size, and she gets compliments at least three times a week on the ring.
Review by Bartic1 month ago
Purchased a engagment ring wedding set for my fiance. couldn't be happier.
Review by Daravan1 month ago
Had many questions prior to purchase, best customer service anywhere! Had my concerns addressed within minutes of sending a message! Gorgeous product!
Review by Zabirhushen1 month ago
I gave this review 2 star and not 1 simply because I love the moissanite stone. The first ring we ordered from MoissaniteCo was of such horrible quality. It honestly looked like the stone was just dumped in the setting and they closed the prongs on top as quick as possible. The prongs were so uneven and off centre. We told MoissaniteCo that were were unhappy with the ring. We had to pay for the shipping back to MoissaniteCo (keep in mind we are from Australia so that costed $50) and pay $250 USD for an exchange to a new setting. After a month we received the new ring. Definitely better than the first but certainly not of good quality. There is a large gap between the head and the shank (band) and the ring itself isn't even a perfect circle (it is bent out of shape). MoissaniteCo said we could send it back (at our own expense) to fill in the gap. This company has no regard for quality and will send out any piece of jewellery regardless of imperfection. I do not think they look at rings twice once set.
Since they have no phone line, you have to communicate with them over email and they are very slow repliers, if they reply at all. I generally have to send 1-3 prompts literally asking them to reply. When they do reply, they only reply to a portion of the email which is very frustrating. I can see in their responses that they are definitely willing to help but only if money is coming out of our pocket. After all this drama, we were considering sending our ring back and getting the setting changed with hopes for a better quality setting but we were told it would cost us $820 USD (+$50 shipping), which is more than the setting advertised on the website ($780) and no discount. You would think considering everything we have been through with this company they would cut a good deal. I have been more than patient and polite the whole way through but I feel we are getting nowhere with MoissaniteCo.
My advice to everyone would be to either buy a loose stone from MoissaniteCo only and get it set at a local jeweller, or buy your moissanite ring from companies that have a much better quality assurance policy: FAB, Princess Bride Diamonds, Lauren B Jewlery, True Gem and more. I tried so hard to hold off on reviewing this company, with hopes that they would sort out the issue with the customers needs and feelings in mind, but I do not think I can wait any longer.
Edit: Changed review to 1 star based on their response. I would not trust MoissaniteCo's response. I took my ring into a jeweller yesterday to see what we could do to the setting and they said the ring has been made so poorly. MoissaniteCo placed the head off centre causing the gap mentioned above and this also caused the whole band to not be round. You can't see the defects in the video because the ring movement is too fast. If I could upload images of all the defects I would. I certainly did not "fall in love" with another ring nor did I insist on anything. I explained that we have been provided with two poor quality rings, we should not be paying full price again for another one (which is what they were making us do + shipping). They actually only replied 9 times and I sent out 18 emails, half of which were asking them to reply. I am in shock with all the lies in their response.
Review by DailyDoobie Hr1 month ago
Answered my mundane questions with a rapid response, good selection, and got me my ring before we have to leave before the destination wedding! It's well made and received plenty of compliments. My only regret, is not going with a more durable metal. (platinum can be softer than gold) Its bent a bit since it's so soft, but this doesn't reflect on the company one bit! =)
Review by Norbi1 month ago
I just want to shout from the rooftops. I have made many purchases from this company over the past several years, and ALL the pieces have been exceptional. My latest acquisition is one of their new AGS 000 stones set in a simple (yet expertly crafted) six-prong solitaire. Just for fun, I plugged in the stats of the stone on PriceScope's Holloway Cut Advisor, and it returned a 2.1 -- my stone is rated Very Good in all categories. I have never had the slightest issue with the quality, the shipping, the customer service... anything! Once I get some more fun money saved up, I'll be back for a few more pieces. So thankful for MoissaniteCo and the ability to get forever jewelry for incredibly reasonable prices.
Review by Jight2 months ago
I have never bought anything on line without really knowing what I was getting in quality. I was very happy with my purchase of earring studs. Prompt service.
Review by StrongHMB2 months ago
MoissaniteCo was a pleasure to work with. They responded promptly to my questions and delivered the product in the timeline that was listed on its page. We ordered my engagement ring at the beginning of April and I still love looking at it. I'm glad I went with a diamond alternative, and I'm glad I chose MoissaniteCo over Brilliant Earth, the company I was originally looking at.
We used the MoissaniteCo stone as well, as opposed to the Charles and Goddard, and it's gorgeous.
I am hoping to go with them again for a matching wedding band soon!
Review by Brou2 months ago
Great quality superb service! Everytime.
Review by Bombani Garat2 months ago
Excellent quality, excellent price.
I purchased an engagement ring several months ago, and can't stress the ease of service and quality of product. My fiancée gets complements all the time on her ring. Delivery was discreet and my fiancée even signed for the package without realizing what it was. I wholeheartedly recommend MoissanieCo.com to anyone looking for an engagement ring
Review by Cado Arunasalam2 months ago
They have high quality items and excellent customer service.
Review by Fairus Rastgoow2 months ago
Beautiful stones! Look just like diamonds. I got them set in 18Kt gold and it looks very classy and expensive. Customer service is excellent. They responded to all of my inquiries immediately!
Review by Alymck2 months ago
My Eternity ring is magnificent! Many emails were sent back and forth so I would make the correct choice as I was very undecided at first! Every order has been perfect since day one!
Review by Hilquias2 months ago
Moissanite Co has had amazing customer service. Called and spoke to them regarding an issue and they fixed it right away.
Review by Zevski Husser2 months ago
The ring is gorgeous and my now fiance loves it!
The customer services is top notch; they are always kind, always answer my questions the first time (no need to go back and forth constantly trying to get the info I want), and they are always fast... I mean lightning fast at times; I've received responses within 5 minutes!
The website isn't the most modern looking, but it functions extremely well and you can find anything and everything you want.