The shirt I ordered Dec 2018, looks and fits like a crude alteration performed on a stock garment. The armhole and sleeve width were not taken into account and because I am a size 4 woman, the shirt is much too wide and seems evident that they took a shirt off the shelf and just hacked it up. Paid $81US, then an additional $25CAD to DHL. THE SHIRT IS NOT WEARABLE. What was I thinking!
Review by BangelSimmer9 months ago
Sent a different fabric than ordered with collar so off cebter it was not usable. After many questions by email they went dark. Comically bad.
Review by ByronHeward1 year ago
Modern Tailor's customer satisfaction guarantee gives a potential customer assurance that they will make things right if they find a fault. I provided detailed body measurements as well as several photos. Before production, modern tailor reached out to me for additional measurements and for additional photos. I gladly complied. Although the shirt I received fit me well in the chest and waist, the arm sleeves were comically loose relative to the slim fit style of the torso. I felt like a I was wearing an outfit shirt for a Renaissance Fair.
I kindly reached out to them, they requested me to measure the shirt multiple times and provide photos. I supplied everything they asked for and more. After long breaks between communication and following up with them whenever they seemed to drop communication, they offered to send me a trial shirt if I paid for shipping AND committed to purchase another shirt at full price + shipping. They asked me to commit to an additional shirt when I was not yet satisfied with how they determined the sleeve width based on my chest and shoulder measurements. I had to push back and they decided to send another trial shirt where I just pay for shipping. Due to the thin nature of their fabric, I ultimately decided to just give up on them move onto another online tailor.
Review by Bramwell1 year ago
I called for a quote to replace a zipper on a short skirt (no lining) I was told $18 over the phone. When I got to the store I was told $25. I have been a customer of theirs for a long time ( before they changed their name from Cho’s tailor. Won’t be going back, they are too dishonest.
Review by Cherylmarie2 years ago
Terrible tailoring and fit, slow (although polite) to respond
Review by Zony7 years ago
The website delivers a great user experience and guides the user effortlessly to design a custom and custom-fitting shirt. I've order a dozen shirts from the sight and they have all arrived perfect-fit, perfectly-tailored and a value far in excess of their cost to me. The speed of order handling, production and delivery is nothing short of amazing. Customer service is fast and responsive. I doubt that I'll ever purchase a shirt anywhere else.
Review by Orathay8 years ago
First off I just want to say I HAVE NOT ACTUALLY ORDERED from this website. That being said I want to share my experience. I did place an order for a tailored suit which is reasonablly priced at 345 US after shipping. I got an email saying my measurements seemed off and my order will be put on hold until they hear back from me. For some reason I did not want to go ahead with this order any longer so I emailed back saying to cancel the whole thing and asked for a refund. It's been a week so far and I have not received any email saying they are processing my refund although on my account on the website it says request refund. I have emailed twice already and no response yet. Also before you purchase please make sure to read their policies on returns and refunds because they charge a "gateway fee" even if you paid through payapl its 3.75 or 5% I think. Before pressing that order button make sure it's what you want otherwise you waste a few bucks if you're just goning to cancel. I will keep this updated after I resolve the issue.
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