I recently booked my third vacation through Modern Vacations and they exceeded my expectations once again! We had a group of friends book as well and Sheba went above and beyond to accommodate all of us with all of our different needs. She was so friendly and helpful and was an absolute pleasure to work with. I will continue to use MV services for my future vacations. Thanks again.
Review by GHogg2 months ago
Sheba was PHENOMENAL! I’ve never used a travel agent before so I wasn’t sure what to expect. Working with her took the hassle away from planning my sister’s birthday trip to Puerto Vallarta. She gave us multiple travel quotes for several nice resorts.
The hotel we selected was well within our budget with great flight options. Any questions I had she was able answer in a timely manner.
Needless to say, I would definitely contact her again for future travel.
Review by Ruqsana Sulejmanovski2 months ago
Had an amazing experience with you guys. Sheba, was extremely professional, knowledgeable and most importantly helpful. She took care of all of the details for my trip to Cabo, so I could enjoy the fun & sun! Will definitely be using your services again!
Review by Rodlarida3 months ago
I was trying to plan a family vacation on my own & felt overwhelmed by all the resorts in Jamaica. I was so relieved to have worked with Sheba. She was extremely knowledgeable about Jamaica and all it had to offer. She made everything so easy and seamless. I look forward to working with her again.
Review by Vernerva3 months ago
Working with Modern Vacations made planning our vacations so much more stressful, which I'm pretty sure is the opposite idea of a travel agent. We attended a destination wedding one of my best friends was having in Mexico and they encouraged us to book through Modern Vacations. I will admit I never work with travel agents - after one bad experience, I realized hotels + airline companies are much easier to work with when you book directly through them. I expressed this to our travel agent, Anna, when we were first put in contact and she told me I needed to book through her if I wanted to be involved in the wedding + any related activities (this was a total lie) and said my friend wouldn't get the same benefits of us attending if we booked separately. So I reluctantly booked with her.
We weren't just booking with a travel agent. She was booking through a third party, FunJet. I asked her to confirm our reservation directly with the hotel because I've had bad experiences booking through third parties. When selecting our room type, I told her it is very important to me that our room have a King bed. My husband + I were traveling without our children and there's nothing less romantic than 2 double beds. She told me in the room type we wanted there was a 99% chance that we would be given a room with a King. It seemed like it would be no problem.
I followed up with her as the trip got closer and was told she had not confirmed our reservation with the hotel as she had promised to do. So I did it myself. When I did, I was told NONE of the rooms we had reserved had King beds. So that 99% chance was actually a 0% chance. Luckily I had taken the time to confirm and was able to research other options.
When I contacted Anna, she told me they must have changed their rooms because she was sure there were rooms of our type that had King beds. She also said there weren't other options available. I sent her the information I had found doing my own research and suddenly she was able to find them too. So we changed our reservation.
We were told we had to pay in full in May (our trip was in July) so we did. Then our card wasn't charged for a full month. I received a random receipt a month later. When I replied asking why I was just now being charged, I never heard back.
I then emailed again with our flight information (we booked our own - thank goodness) so she could give it to our hotel transfer. My email also included several questions about the transfer. I never heard back. I emailed again and then finally called. She told me she never received my emails, but I later confirmed she did get my flight information. So she clearly got the email.
When I called, I confirmed our hotel transfer was not going to be some huge bus that took 100 people to different resorts. She assured me it was a 6-passenger van and we wouldn't have to wait at the airport for longer than 10-15 minutes. When we arrived we found out this was false information as well. AmStar told us we were booked on a shuttle and it could take up to 30 minutes to fill. Luckily the guy we were talking to "upgraded" us to a shared van. I contacted Anna about this discrepancy and she said she would look in to it, but never followed through. Again. We ended up upgrading our return transportation through AmStar to a direct transfer on our own. Spending time during our vacation to fix something that I had specifically asked to avoid in the first place.
I learned from the bride not booking with an agent wouldn't have caused any issues. There were no "lists" for wedding events. The rooms for wedding guests weren't even close to each other. We could have saved ourselves so much time, frustration, and probably money doing it on our own.
I will admit, I did not want to work with a travel agent and I was upfront with Anna about that from the beginning. My hope was she would take that as a challenge to prove to me why working with her was so great, but all she did was confirm my fears. I will NEVER book with a travel agent again, especially not Modern Vacations. It was the biggest regret of my vacation - I should have listened to my instincts.
Review by Stoican4 months ago
My experience with Modern Destinations Weddings was awesome! I had a great Rep, by the name of Sheba Matthews, and she was wonderful. She wasn't pushy, at all, when I was unsure about what I wanted to do. She listened to my concerns, answered all of my questions, responded to all of my emails/phone calls in a timely manner and was ALWAYS pleasant...even though I know that I made her crazy! :)
Review by Moelie Sweggies3 years ago
Our trip was exceptional, loved the island, friendly people, beautiful beaches, wonderful food. Hats off to Heather for arranging a vacation of a lifetime. It was perfect
Review by Zynx Ybut3 years ago
Kristin was able to walk me through the entire process step by step and made every part of traveling to tulum enjoyable and easy! She always had a speedy response and was able to help me with all my questions and concerns. I would definitely recommend 10/10! Ask for Kristin, she is dedicated to her work and knows what she is doing! Couldn't have had a better travel agent for my trip to Tulum Mexico!
Review by Bllssa Derrow3 years ago
Sam was very helpful throughout this whole trip process
Review by Currall3 years ago
Mike was helpful in every step of the way any questions or how many times I change my mind on dates rooms he was helpful and knowledgeable. Thanks for the pleasant experience.
Review by Veterinary3 years ago
I have traveled a good bit. Ive used many Travel Agencies. My experience
with Modern Vacations was the best I've ever had. My Travel Agent, Sam
Meas was very professional, made everything clear and easy, answered
my questions with full knowledge and when I sent him an email, he got back to me right away. The whole experience was a pleasure. I appreciated the way he got things done in record time. Sam was highly recommended by a family member and I will most certainly use your services again because of his competent work and pleasant attitude.
Greta C. Auzenne
Review by Iglal3 years ago
We had a lot of issues with airline wars as we were booking. Sam was very determined and stayed on top of it for days to come up with a fair price. This made me realize how caring and concerned modern vacations is in working with customers. I would highly recommend.
Review by Khudeza3 years ago
I'm used to using online booking programs like Expedia. After a couple bad travel experiences followed by horrible customer service(involving a canceled flight the night before travel forcing us to buy a $2,000 one way ticket), my wife and I chose to go with a travel agent on our next trip. After doing some research, we ended up working with Heather at Modern Vacations for a trip to Punta Cana. She was great to work with from the start. She was friendly, organized and extremely knowledgeable about our options. More importantly, I had one person I could call if I needed anything and she was accessible! I didn't have to sit through a bunch of automated prompts on hold for 30 min waiting to speak to an actual person. Long story short, we had an awesome trip, stayed at an amazing place(the Hard Rock) and I'll definitely use this company again.
Review by Meljum3 years ago
Chris Dehner - did a great job helping my family with our arrangements for my Nephew's wedding, never missed a step with date changes and all. Thanks to Chris for all your help...
Review by Dmytriy3 years ago
Our experience with Modern Destination was exceptional. Justin was great to work with and was able to accommodate and make changes when needed. In the future we would use Modern Destination.
Review by Ulanbek3 years ago
My good friend decided to get married in Cancun Mexico and invited me. I never done a destination wedding, nor traveled anywhere outside of America other than Jamaica so i was overwhelmed and nervous because i didn't know how to go about this adventure. She referred me to an agent named Mike Hart who represents Modern Vacations. Mike was amazing, very friendly, informative and took care of everything, i had questions about the resort, he knew it on the spot, i wanted to do excursions, he sent links of places nearby the resort, he even sent a step by step email on what to do once i landed in Mexico and how to get to my resort, all i had to do was pay and show up. Went to Cancun Mexico, stayed at the Royalton enjoyed my friends, events, as well as my excursions. It was the best vacation I ever had honestly and it has definitely encouraged me to travel more in which I will be using Mike Hart from hence on.
Thanks again Mike and thank you Modern Vacations
Review by Loella3 years ago
Itzel Rodriguez made everything so simple and care free. The best service I have ever received when using a travel agency. I will definitely use this company again for my travel needs.
Review by Jessielee3 years ago
Itzel always gives us the best service and best deals at the best locations. She and Modern Vacations are awesome and I will continue to use and refer her and MV!
Review by Rovisha3 years ago
Sam has been wonderful!! We have booked my Daughters wedding and he has been Awesome!! I will call this company again!! Thanks so much!!!
Review by Tebo3 years ago
Mike took care of me from the second i contacted him as if i was his only client.
Review by Chellai Damidaviciute3 years ago
The agent I worked with, Mike Hart, was a man of his word. He was patient, clear and timely. Enjoyed working with him.
Review by Mselby3 years ago
Always available that day or next to answers questions or just ease your nervousness of being out of the country for the first time !! Thanks for all your help mike!!
Review by ArtieMd3 years ago
Helpful, timely and thorough
Review by Hargrett3 years ago
I was so impressed with the service we got from Mike. He a answered emails very quickly, was polite and made the process of planning a big trip so simple. I recommend him to anyone and will use him again in the future!
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