If this review were based solely on the products, this would be a five-star rating. Gorgeous clothes, accessories, etc., that cost a small fortune, but you get what you pay for, and these are pieces that will last a generation. What brought me here is pure and utter frustration with the Moda Operandi Customer Service Team: they don't respond to messages. They ignore you. Period. It doesn't matter if you send a message from your email account to their team or if you submit a request for help via their website: they still ignore you. This isn't a one time thing. This happens all the time, and this customer, for one, has had enough. I'm heading over to MatchesFashion, Farfetch, etc. Maybe they will give a damn?
Review by Nata1 month ago
Clothes and accesories of high quality. Top designers. Packages always arrive fast (in my case, to Chile)
Review by Barbora2 months ago
Order took a VERY long time to arrive. More than 2 weeks.
Review by NEALSblinds2 months ago
Excellent service and delivery!
Review by Yaasmin2 months ago
good trustworthy site with great customer service
Review by Bafford Vusca2 months ago
Apart from the missed special packaging I requested - everything went well. Always coming back!
Review by Rny Itup2 months ago
Love this site. They always have exquisite items and the whole experience (from ordering, shipping, packaging ) is lovely.
Review by Batkilin2 months ago
Review by Katsutoshi Derrow2 months ago
Everything is excellent. But the hat did not pack into carefully. They just put everything together in one big box. Hat is been squeezed ....I do like the color of hat... so I keep it . That is a reason for 4 stars.
Review by Anaily2 months ago
I walked in without realizing it was appointment only. Staff couldn’t be nicer. Received my shoes within 3 days. Waiting for my assigned shopping consultant to get in touch with me. I think Moda operandi is my new store now :)
Review by Irani2 months ago
Amazing service and great selection
Review by Ashmeen2 months ago
I could not be happier with my Cult Gaia purse and Oscar de la Renta earrings, both on (impressive!) sale, packaged beautifully and delivered within days of ordering. Ease matters as much as satisfaction and I wound up with both. Thank you!
Review by Pafman2 months ago
ModaOperandi has best choices .
They have an excelent curator.
Review by Thelemic Pernick2 months ago
The worst experience that I got from an online website. They delivered my order very late. I was planning to wear it for a wedding but unfortunately they did not delivered...
Review by Woehling2 months ago
Packaging of product was lovely and order arrived promptly.
Review by Natille2 months ago
Moda Operandi has amazing merchandise. The website is easy to use, descriptions are very good and the photos are excellent. I haven't shopped there much and I recently bought a large ticket item, luxury handbag. I was less than thrilled with communication about shipping. It was not a trunkshow item, it was in stock. No shipping information was followed by inaccurate information on the website, and then finally a shipping notice with tracking information. They take a while to ship, which is fine, but not getting clear information is a bit frustrating and that's why I knocked off one star.
Review by Laddawan Berscheit2 months ago
It's was good experience but you guys shipped my dress without send tracking number when I receive it you send email that you shipped.
Review by Paivan Tlv2 months ago
Review by Pardoe2 months ago
To say that my experience has been the worst with you, first waiting for my order for more than 15 days and then receiving it broken (not less than perfect).
I am sure that you are having into consideration the time i am lossing preparing and sending back (no matter the prepaid label i need to print it and waiting for UPS or taking it to an office).
Moreover i will have had my money blocked for more than a month since i paid for this broken item and until i receive my refund (which hopes will be ok and not as the redt of this process).
This has been a horrible experience as a customer use to shoo in Yoox, Farfetch, Matches Net a porter and Mister Porter, always with impecable service.
Review by Moagaesi2 months ago
best costumer service
Review by Phagan Zudina2 months ago
Beautiful dress, amazing packaging
Review by Laongdaw2 months ago
Great service and package delivery service
Review by RichardMcKinley2 months ago
I sent shoes back in July and no one refunded my money. I need answers asap
Review by RusticGlam2 months ago
Extremely bad experience. Wrong item sent. Expected customer to drop off the box to UPS as if we worked for them. Very flaky customer service who did not respond to my email. This is my first order. Looking thru feedbacks sending wrong items seem to happen very often with them. SERIOUSLY?? In this day and age?? You guys feel exceptionally behind and archaic. Will never purchase again.
Review by Abdouraman2 months ago
They sent the wrong item when it was a gift. They also refused to do take out price in a gift order.