Dreadful - avoid avoid avoid. Just pay the extra and use Apples own service. (Also trading as ipodrepaircentre.com)
Our ipod nano 5 battery dies (common issue).
Sent in for repair for their advertised 2-3 day turnaround
Several weeks later with no update, I called them and they were apparently awaiting parts (battery??). They eventually returned it 'repaired'. So the battery was great but now the headphone socket had become intermittent. So stupidly, and perhaps naively, I returned it for this repair again (2-3 day advertised turnaround again?) and soon got an automated email advising they were awaiting parts. 5 weeks later they contact me again to advise that it is beyond economical repair due to the previous socket being glued in which they state was done by a bodged repair.
So I am left asking, where did this glue come from (it hasn't been for repair anywhere else!), how did it take 5 weeks and 'awaiting parts' to discover this? And they won't return it without payment of £19.95 for their diagnostic labour.
They refuse to discuss or communicate in any way about this.
Seriously folks, avoid at all costs (I have proof of all the above)
Review by Effendie Deisel1 year ago
Actually I would have given this company zero stars.
Be warned this company goes under different names and emails:-
This particular company is based 5 Rowley Way, Roslin Road, London W3
I sent my ipod nano 4th generation for repair. It worked, however screen had lines across and i felt it wasnt holding its charge. So I was looking at LCD screen replacement and possibly battery replacement.
I went online and filled out relevant details and given a quote, I then sent my ipod in.
Once they received my ipod they issued a requite - yet when i logged in to my account it wasnt registering any different.
After about 4-5 weeks I telephoned - they couldnt find my ipod by the reference number I was quoted but found it eventually and told me that they were working on it and should be done next couple of days.
The following day i received an email saying it was all done and had been posted back - strange as no request for payment had been asked for. The following day the package arrived - a working ipod - but silver 8gb when mine was a black 16gb unit.
After several unanswered phone calls and an email - they responded. They had located my ipod and were working on it.
Two days later they informed me that my ipod was beyond economical repair and that they would post back no charge.
When I received it back I found to my horror that there was signs of mal-treatment to the ipod (bent case and a different colour insert had been put in). And that it was totally dead and wouldn't charge.
So actually this was returned in a worse state then it was originally.
Case ongoing with a compensation claim going in
Review by Stebbi Sjöbom2 years ago
I would never recommend this TO ANYONE. Brought my phone for a screen repair (it fell to the ground and was totally smashed), and it was correctly repaired, but it took them 23 DAYS... That is almost 3 weeks with no phone, which I need for work too.
They claimed they were waiting for a particular piece (which was supposed to take 10 days to arrive, 12 in the worst scenario), but after calling several times, I complaint and asked them for a discount for such a long wait, and surprise surprise, I received a message that same day claiming that my phone was now repaired and ready to collect.
Now the screen looks alright, but when I type on it and try to write messages, some letters won't work...
Also, when I brought my phone to repair, I asked them to add a tempered glass. They said that I should not worry for that, as they could do it the same day I collected it. I asked them to double check as it's not a very common phone and they probably needed to order the tempered glass for that particular model. However, they assured me it wasn't necessary. Well, guess what happened when I went to collect the phone. They didn't have the tempered glass as it was "an uncommon model" (ie not Samsung or iPhone)...
I would seriously advise anyone to AVOID this place. It is cheaper than most places in London, but I truly believe it is NOT worth it.
Review by Sofrez2 years ago
My experience with them was most unsatisfactory and left me feeling seriously ripped off.
I contacted them as my phone was dead and wasn't charging. I assumed the battery needed replacing and was quoted £44.95 for this . (When I took my phone into the shop the charge mysteriously increased to £49.95.) Days later they told me the battery was OK but the charging connector needed replacing and they quoted £59.95 for doing so. I thought this pricey but if I wanted my phone back I'd have to pay the £59.95 or a £19.95 minimum charge (not previously mentioned) and get my phone fixed somewhere else. So I agreed for them to fix it. Out of curiosity some days later I phoned round a few repairers to see what they'd charge for replacing the charging connector on my model of phone and was quoted between £38 and £45. I then phoned Mobile Repair Centre and they quoted £39.95. So I asked why they'd overcharged me £20 and am still waiting for a reply (not holding my breath). I'm appalled at their behaviour and would never use them again.
Review by Tachico2 years ago
First of all I would like to state that in this instance the rude conduct does not apply as the Mobile Repair Centre Ltd engineer was very polite and friendly the entire time. However, THE REPAIR SERVICE WAS A TOTALLY DIFFERENT STORY...
In November 2016, after months of having an iPod Video 80GB which would only play through one ear of any earphones inserted into it (even brand new ones) and learning that Apple's repairs for products that have out-lived their Applecare cover (as my iPod had) costs up to £300.00 or more, I reluctantly sought out an alternative repair company.
I came across the Mobile Repair Centre online and based on the amount of good reviews put my iPod in for repair - which cost £49.95 in total. The initial repair took around two or three days and I collected my iPod which was now playing out of both left and right earphone perfectly. I was relieved thinking finally I've found a private repair company that is 'honest' and 'does what it says it will'.
However, by the following day I discovered that there was a new problem which I had never had with this or any iPod I'd owned before.
I noticed that the iPod was randomly pausing of its own accord during every song whether or not the hold button was on. I noticed that the pauses which were quite frequent (probably every 30 seconds) became even more frequent if my hand touched the headphone socket, if the earphones whirled in the socket, if the earphone stem brushed on my pocket or hand whilst being lifted out of my pocket or if the iPod turned or shook too much whilst inside my pocket.
I took the iPod back to the Mobile Repair Centre and reported the problem to the engineer. Instead of coming clean at that point and owning up to the problem, he created some cock and bull story about how the earphones I were using were too cheap (and of lesser quality) and had over time caused the initial headphone socket problem in my iPod. Having owned iPods for 10 years and used all varieties and price levels of earphone/headphone I did doubt the credibility of his excuse but willing to test his theory considering the earphone I currently used was only £5, I accepted his story.
I immediately went out and bought a £17 pair of brand name earphones, pushed them in my iPod and lo and behold after a few seconds of play the involuntary pausing fault began again.
Now distrusting of the Mobile Repair Centre Ltd, I returned the iPod to him and he took it back for further repairs. After around four or five days I collected the iPod and by the following day realized that although the pausing weren't as frequent as it was before I took it back, the device still paused involuntarily, if shook or if the earphone lead was spun or touched too much.
At that point in the process I was actually tired of returning to the shop (which is across the other side of London and quite a long/awkward journey for me) and decided that it might be easier to just buy a new iPod and did not return mine to be properly repaired AS I RIGHTLY SHOULD HAVE.
I have not yet bought the new iPod and my Video 80GB model is still pausing randomly. Even though I did not follow this matter to its fullest extent I felt it necessary to write this account of my experience with the Mobile Repair Centre and URGE ALL FUTURE CUSTOMERS (ESPECIALLY THOSE NEEDING THEIR IPODS REPAIRED) TO NOT GO TO THIS SHOP!!! THE ENGINEERS HERE DO NOT RESOLVE FAULTS THEY CREATE THEM!! IF YOU HAVE AN IPOD TO REPAIR OUTSIDE OF YOUR APPLECARE PLEASE TAKE IT TO APPLE - THE MOBILE REPAIR CENTRE ARE NOT TRUSTWORTHY (QUITE FRANKLY, I THINK THAT THEY'RE A BUNCH OF THIEVES) AND YOU WILL LOSE YOUR MONEY!!! As a previous reviewer said I really don't know how they were able to rack up so many good reviews - I suspect these many "happy customers" don't exist!
Save yourself the money, disappointment and unnecessary aggravation. DON'T USE THE MOBILE REPAIR CENTRE!!!
Review by Barfy Pantiga2 years ago
First class work, excellent friendly service, communication and very fast turnaround. From now on wouldn't think of going anywhere else.
Review by Rajtrova2 years ago
Don't let the somewhat cluttered shop front fool you. These guys are absolute pros at repairing phones and will do a faster amd more reliable job than manufacturers- without wiping your data. Highly recommended.
Review by Jivananda Turbinski2 years ago
My phone was completely smashed and these wonderful people brought it back to life! Good value, friendly, reliable, fast (1working day) service! Highly recommended. Will definitely use again.
Review by Tjung2 years ago
These people are great. I have a LG G5 and i needed the glass infront of the twin lense replaced. Firstly they ordered the part WITHOUT TAKING A PAYMENT UPFRONT, SECONDLY they fast tracked my repair again without taking extra for fast track service and THIRDLY they fitted a screen protector that i DIDN'T buy from them with no extra charge. All i can say to these guys is THANK YOU VERY MUCH FOR YOUR OUTSTANDING SERVICE AND I WILL RECOMMEND YOU TO EVERYBODY THAT I KNOW, REGARDS FROM SCOTT LEWIS.
Review by Liddie2 years ago
Had my charging port replaced same day on my S6 edge. Cheaper than Samsung repair centre. Very friendly and helpful staff.
Review by Sireina Tsoumali3 years ago
Everything about this service is impeccable:
Speed of execution, quality of repair, amiability towards customers and so on.
In concrete terms, this should be your number one choice for any repair that they offer.
Review by BobbiKostyak3 years ago
Dropped my phone off at lunch time and was ready for when I had finished work. Could even track its progress in real time, would highly recommend for screen damage repair!
Review by Thaiba3 years ago
The diagnosis was quick. The battery swollen pushing the screen out, what caused the failure of it.
In less than 2 hours the battery and the screen were changed, and for a affordable price. The telephone is now like a new iPhone. Brilliant service.
Review by HiteshT3 years ago
Being unable to find anywhere local to where I lived even capable of repairing a Priv, I was delighted to find the Mobile Repair Centre via a Google search.
I contacted them on the Friday to confirm they could do the screen replacement. On Saturday, I travelled into London. They were less than 2 minutes walk from West Kensington Tube station. I dropped the phone into them and three hours later they emailed me to tell me it was done.
Sure enough, when I picked it up it was looking like new again.
A great job. Very professional and very easy to recommend. Especially if you have a Priv!
Adrian M Lee
Review by Nikols Derrow3 years ago
I cracked and shattered my phone screen a week before my holiday this year and was scared I may not get it fixed in time. A friend recommended this store and so I called up. They said they had the replacement screen I needed in store and if I went round I could get my phone back hopefully the next day. So I went round an hour later after calling and a friendly man took in my phone and said it could be done by that late afternoon (just before closing). I was thrilled! When I picked up my phone, he did the checks that were needed before I took it back, to make sure everything worked ok. It's been about 2 months and my phone/screen still works perfectly!!
Sorry for the late review and thank you!
I recommend this store!
Review by Niggle3 years ago
I have had to take 4 tablets to MRC over the last couple of years as various members of my family (including me) have broken their screens. MRC have always been helpful and efficient and generally reasonable value for money. I would recommend them to anyone looking to get a phone or tablet fixed urgently.
Review by WifeOfAJuggalo Nisu3 years ago
Atrocious experience, avoid.
Requested Repair for an HTC One M7 due to a charging port and battery problem on the 06/07/16. Initially service seemed to be quick and efficient with a requote due to a mainboard error on 07/07/16. At this point I was reminded that a £20 minimum fee would be charged for just looking at the device and the problems which I have issue with but decided to proceed.
08/07/16 : The phone was sent to the workshop supposedly to their Official HTC Partner.
I then waited until 05/08/16 before I made a phone call enquiring about the repair only to be told I needed to call again and that usually they would have provided an explanation 2 weeks(or they may have said 14 days) after the device was sent for repair.
08/08/16: I filed a complaint using their online tracking system which, for their catpcha, uses the same text (TAMS244) over and over again. Hardly any protection against a bot system with OCR. No response given as of yet.
11/08/16: Will start to proceed with The Consumer Rights Act 2015 as no remedial action or notification has been given.
Will update accordingly. I am surprised at the higher number of positive reviews. They have wasted a lot of my time. Had to buy a new phone in the mean time. The most frustrating aspect is their lack of communication.
Review by Bafford3 years ago
They change my charging port for a sony experia, the services was quick as I could collect it next day afternoon but a bit expensive (or it looks to me expensive) as it costed £45.
Review by Roufal3 years ago
First time I've used the MRC, and heartily recommend them.
Quick, easy, no fuss, reasonably priced.
Big thumbs-up from me!
Review by Marinkov Langenac3 years ago
The Mobile Phone Repair Centre replaced the screen on my son'so one plus one phone today. The service was excellent from my phone enquiry to my receiving a quote to the friendly reception when I took the phone in to the shop. The repair was completed in under 3 hours and I received a text to notify me it was ready for collection. Before I found the Repair Centre I had been trying to arrange repair with another company but was getting nowhere. My son is thrilled to have his phone working again. Many thanks for a great service .
Review by Bafford3 years ago
Excellent service Fred was very kind and helpful. Repair of my smashed iPhone screen and damaged display was repaired within 2 hours to a very high standard. It's as good as new! Thanks Fred and co
Review by Grimdog Mirza3 years ago
Lovely chaps who fixed my phone to a high standard, incredibly quickly.
Review by Steamplant3 years ago
Fixed my broken screen with them as almost no other shops in West London were up-to-speed fixing a 2015-built Motorola. Reasonably priced, charged £20 more than what originally informed by phone. I accepted as they informed it before proceeding with actual service. Also price for service changed when asked to same day as "it was a fast track". On a plus note they were very clear when communicating, so no surprises at all.
Loved that they did a quick test with me before returning the phone, the kind of respect for the customer that all shops should learn to have!
Would definitely recommend.
Review by Paladad Hachula3 years ago
Absolutely brilliant service, they said it will be done in 2hrs and it was. So glad to have my phone back up and running. a big thank you to the management and staff at the mobile repair centre, the best repair shop in London by far don't use anyone else
Review by Laylanoelle Landaeta3 years ago
Phone sent off and returned very quickly even without using the fast track service. Very happy with repair, very professionally done and packaged securely on return. Great price for genuine Samsung screen replacement would definitely recommend this company!