Purchased an amazing symphony kitchen which arrived on time... with NO worktops. We were on a tight timescale with the fitter. The worktops were going to be delivered the day after our fitter was leaving!! Unmeaningful apology received and with a shrug of the shoulders we were told that it wasnt their problem! When i asked what we were supposed to do he just shrugged his shoulders again... really helpful !!! A refund for the original costs was given to us but no offer of help with the more expensive worktops we had to purchase the morning the fitter arrived. It was not acceptable service and appalling attitude ... DO NOT USE IF YOU WANT GOOD QUALITY CUSTOMER SERVICE.
Review by Onorina2 years ago
Having ordered our kitchen from here we were very excited when it arrived but unfortunatly thats when the problems started our fitter was all ready to go but was held up because the wrong sink was sent we ended up with no sink and no washing machine for two weeks our designer never took into consideration where the stop tap is situated therfore we had to get a plumber in to rework all the pipework as the washer had to be moved from the original design due to the afore mentioned.The fixtures and fittings for the sink were also wrong and had to be sent back delaying us even further what should have been a simple and straight forward job has turned into a nightmare causing us a great deal of upset and distress.Having said that the quality of the kitchen units are superb although one of the work services came damaged and we were missing a end board.And the underlights are missing .
Review by Suinalieva4 years ago
order arrived safe & sound
Review by Mishaia5 years ago
One call was all it took to get get everything I needed, all my questions answered and all my parts shipped out that day. Everything arrived quickly and was exactly what I had asked for. They will be my one stop shop for everything diesel in the future.
Review by RnD5 years ago
Resurrecting my Excursion was a big undertaking and Sinister helped me get what I needed and make it all work. Not only did I get the cool items I wanted. I got innovative parts to help my 6.0 ford better. Regulated fuel return system is just too cool, what took you so long to come up with that!!! Additional oil and coolant ftration. 48v FICM. Do I need to keep going. Thanks guys. For getting my Rig back on the Road!!!
Review by Jkidsley Vicchy5 years ago
I ordered the exhaust headers for my 6.0 and I had an idea for using a v band clamp system to attach my y pipes together instead of the flange and bolt system. I ran it past one of the guys at MKM and he made sure that what I asked for was done. They had them made and shipped out to the shop the next week. MKM Customs won't have any complaints from me, now or in the future.
Review by Mariana Kinster5 years ago
MKM Customs has excellent customer Service and great pricing.
Review by Chylene Burtless5 years ago
Quality product. Clear instructions. Freindly and helpful staff. What more could you ask for!?!
Review by Lehla5 years ago
Ordered a nrw grille emblem and blue spring upgrade for 2006 6.0 and had the parts within a week. No conplaints
Review by Wilbanks5 years ago
These folks know diesels and performance. Start here no matter your job or performance parts needs
Review by JayJay Huseby5 years ago
Good stuff great company
Review by Bafford5 years ago
Review by VSchaefer Firmingham5 years ago
I purchased a complete solutions kit for a duramax and never specified what thickness of head gasket, so instead of calling to verify what head gasket, they just never sent head gaskets, this lack of communication put my build behind schedule and cost me a little bit of money. Other than that everything else was just as they said, and i would definitely use them again.
Review by Ming5 years ago
Placed an order over the phone. Friendly and knowledgeable sales staff. Product was packaged well and arrived undamaged. Staff was also very helpful with questions about installation of their product. All around great experience.
Review by Kirna Kulemina5 years ago
My part was received, shipped and delivered promptly. I was kept informed of this. The part appeared to be of good quality.
Review by BOCATAThank Kanias5 years ago
I cant stress the ease these guys put on the buying process. Their knowledge is top notch and their prices are second to none.
Review by Bhag5 years ago
They have good products ans shipping is fast, would order from them again
Review by JonesJVF5 years ago
3 weeks later and I still have not received my order have called twice and same old run around everytime I don't think I'll be buying anymore stuff from them
Review by FrankDdoE5 years ago
The incorrect exhaust kit was sent for my 2008 F-350. Unfortunately the package was taken directly to my installer and he retrofitted it on my truck and made it work (I was never called and told that the kit wasn't bolting directly on. I won't be going back to that shop). Anyway, after finding out that I was sent the wrong kit and it was already installed on my vehicle, I called MKM Sinister and they refunded me the cost of the extra labor charged to make the kit fit properly no questions asked. After being assured that the warranty is still in place and that the kit will be just fine on my vehicle, I was satisfied. Even though the mistake was made, it was remedied immediately. I will definitely do business with them again.
Review by Bafford5 years ago
I will shop again
Review by Jerryc5 years ago
The grill came quick and was installed within the 5 minutes they stated it would. It makes the truck look better.
Review by Zeynah5 years ago
Bought exhaust from Sinister Diesel and found lower price on internet. Called and Ashley answered phone but passed message on up the ladder to Mike. He talked to me later and immediately matched the lower price. Can't ask for more than that!! Will use again.
Review by Jusuf Ridly5 years ago
Well I been in business for 3 years already and before I've shop around nation wide to get the right parts and great price and when I find out about mkm customs i try it I like how they provide an answer for any question I have if I don't know something and I need a opinion they give me a good advice on what I need to use for my customer and keep them happy I would never change you guys I'm really satisfied with the service and to my right hand there at MKM customs Rosa thank you so much for all your help you doing a amazing job
Review by Staplemount5 years ago
Great customer service. Shipped out my stuff right away and sent me the tracking info so I knew when it would arrive. Great products (how can it not be great with a name like sinister). Would definitely order more cool stuff from MKM.
Review by Metalbeater5 years ago
I ordered a front grille assembly for my Ford Superduty. Initially, the part was delivered damaged. The price of this item was around $300.00 delivered. The part took about a week to arrive at my residence, which is what I expected. Attempting to return the damaged part back to MKM was a nightmare, because UPS tried to charge me over $80.00 to ship the part back to the facility. Luckily, MKM Customs was able to prepay the shipping. However, this seemed to take a while, as this is the method that should have been chosen anyways. I was also unhappy with the way I was treated on the phone when the receptionist attempted to blame me for the existing damage on the grill. Although I am sure that many others have success with this company, this is one instance that may have slipped through the cracks. Some additional care with packaging, along with an improvement in handling customer complaints are sure to improve the overall quality of the customer's experience in the future. In the end, MKM did the right thing and sent me a nice, undamaged grill. However, it seemed like a big hassle and a lot of money for a shiny piece of plastic made in Taiwan.