The team at Ministry of Villas are superstars! Not only is the quality of the Villas they offer are exceptional the team are efficient and quick at getting to you and happy to answer all questions! Cannot recommend more highly :)
Review by Akinade7 months ago
We chose a villa from Ministry of Villas because we had a large group of 28 people. It wasn’t easy to find villas which can accommodate that many people. We were initially considering booking 2-3 villas but the Ministry of Villas staff found me this property which could host all of us.
It was nice to have the entire company staying in adjoining villas, it made everyone feel special to have their own space, yet have a common place to gather. Not to mention that the compound was fairly secluded among rice fields but right in the best spot of Seminyak.
There were plenty of restaurants, cafes and massage spots within walking distance to the villa. It was also near enough to visit the beach clubs, beaches and other areas like Canggu if you need to.
The villas were very spacious, gorgeous and everyone enjoyed hanging out and swimming in the pool. Everyone loved chilling out in the villas’ common areas as well. The villa staff were absolutely a delight and helpful and made our stay very comfortable and homely.
The Ministry of Villas’ staff were accommodating and made sure to coordinate any special requests we had. The CEO Alastair himself personally attended to us to make sure any misunderstandings or issues we had were ironed out. It was very nice of him and I felt that we were in good hands.
I would go with Ministry of Villas and their villas to have a good time in Bali. I cannot recommend them enough.
Thanks to the villa team at Villa Abaca and Ministry of Villas. Our company had a wonderful and lovely time.
Review by Cina Halcrombe8 months ago
I never leave reviews about anything but for the first time feel compelled to do so because of the extraordinary level of service I have received to date from Alistair, Sara & Qhorin, my Bali villa specialist.
I have not been easy to deal with. I am organising a very large family holiday for first time Bali goers. We have been clueless on how to navigate the villa rental process & have had so many questions Google would have trouble keeping up with answers!!!
That said, I have received personal phone calls from Alistair, Sara & Qhorin & timely responses to every email. They have answered every question with patience & professionalism even going so far as to speak highly of a competitor when I asked a direct question about that particular company. That is integrity!
We have been to-ing & fro-ing as to which company to use when Sara advised me "to go with my gut" That is what I will be doing!
I cannot speak highly enough of the service you will receive from Ministry of Villas. From "go to whoa" these are the people you want to deal with in Bali!!!
Review by Wizardlife10 months ago
The Longhouse villa was a hidden gem and a sanctuary in Bali, with a truly magical experience. The amenities are beautiful and very unique; however, it was the staff at the villa that made the final touch of perfection, and I will always be thankful to every single one of them for making our time there a pure enjoyment and a once-in-a-lifetime experience.
Every single room at the villa has a special and unique character, so choosing one room over the other is almost impossible. Everyone was super happy, together during the day, and well separated at night. The pictures barely do any justice for the magnificence of this estate. It really made our wedding special, easily accommodating 36 guests for night of joy and entertainment.
I'd like to extend our special thanks to the villa manager, Rudy. He went above and beyond to make our stay extremely comfortable, and was the key person in making things happen. The wedding organizers had quite a few issues on the day of the wedding, and I honestly can't imagine what would have happened if not for the Rudy's help pulling it all together and engaging his staff in fixing essentially everything and making sure the wedding went smoothly. There was not a single request that he couldn't do, all we had to do was ask, and he made sure things happened. I was amazed when he brought us the 220v-to-110v power converter we forgot to take for our video equipment, had it installed and tested. Just an amazing level of dedication...
Heppy, the villa butler, is another super special person that all of us are very thankful for. She stayed up late with us almost every night to make sure everyone was welcomed and everyone felt comfortable, including our visiting guests. She followed through every single request with a great level of integrity and service, surpassing all of our expectations. From finding local fruits that were not in season, to making sure everyone was greeted and welcomed the moment they came in. Her dedication to the villa and guests is unbelievable and we can't express enough appreciation for everything she did for us. Even after we left the villa, and forgot some items, she had them delivered to our hotel the same day we'd requested, on the other side of the city, in a very nice package. Just another small but significant example of her dedication...
Thank you, The Longhouse. Thank you, Rudy! Thank you, Heppy!
It was an experience we will always remember.
Aleksey & Alena Vlasov
Review by DocMartin Benmessaouda11 months ago
Super easy to use, great selection and deals! Cheaper rates than what I found on other website and very responsive to questions! Was recommended to me by a friend and I will definitely recommend to everyone!
Review by GraceB1 year ago
I certainly will be dealing with Ministry of Villas again. Their professionalism and expert advice has been second to none. Nothing was a problem for Sara and her team of experts. Villa Specialist Elisa was fabulous to deal with and I cannot recommend them highly enough. Thank you Ministry of Villas - looking forward to doing business with you again.
Review by SMGWarrior Aulicino1 year ago
Team have been very responsive and flexible with needs. Great experience.
Review by Nadjette1 year ago
My family and I have recently returned from an 8 night stay at Villa Windu Asri organised by the amazing team at Ministry of Villas. We initially approached MoV with no idea of where to stay with our large group (13 people) but lots of prerequisites regarding the accommodation due to having children in the group. Lola found us a villa that perfectly suited our needs and budget. The booking process was seamless from start to finish and the customer service was 5 star. Once we had settled into the villa MoV arrived with a welcome gift to check on us and even assisted on the ground when one member of our group became sick. Every step of the way we received VIP service and I would highly recommend using Ministry of Villas to book your next trip!
Review by Infant Hartrup1 year ago
We booked our family holiday to Koh Samui and used Ministry of Villas’ service to source a large villa to house two families. Lola was fantastic in answering my many questions to ensure the villa would suit all our needs in terms of safety with young children, separate entertainment areas, cooling, location, transport etc The villa was perfect for us! The staff were fantastic to deal with, very helpful and went out of their way to assist us. Thank you!
Review by Jaromie1 year ago
Definitely a 5 star service. They were so easy to deal with and super helpful. Qhorin listened to what we needed and assisted with suggestions for our requirements. A really pleasant experience.
Review by Mattius1 year ago
Beyond excellent service. I am in awe of the team's professional dedication to utmost customer care from booking to preparation for our stay. Over the years I have booked hundreds of properties and have never had this exceptional level of service.
Review by Jlina1 year ago
Very good service in relation to helping me find an appropriate Villa in a limited availability window.
Review by Omri Derrow1 year ago
MoV has provided good and quick support when needed.
Sometimes the agent on the ground will be a different management company, so best to contact MoV directly ASAP should any issue arise.
Would use again.
Review by Kickapoo1 year ago
I want to recommend this agency.
They made for me all really easy from the beginning. After search in internet and ask in a lot of places and agency I decided to continue with them.
They found a villa where I could get married with my girlfriend with a big and beautiful garden and stay during 4 nights in December (Villa Casa Mateo).
This choice was really a success, choice which we are totally happy.
We had to change our booking dates, and thanks to Ministry of Villas we didnt have any problem for make this change.
Also i have to say thanks to Putu, Diana, Ari, Munir and all the team for their help and support in all moment!!
Thank you very much and hope to book with you soon. 😊😊
Review by Damm1 year ago
Sara was absolutely amazing. She listened to everything I wanted and showed me the most amazing villas and helped me pick the one. It's so over whelming because there is so much to choose from. She took all the pressure of and vertually organised everything. She helped us book everything without having to worry about a thing. Deffiantly contact her and she will make your experience so much better. Cannot recommend them enough
Review by Roxburgh1 year ago
So far the booking process has been super helpful, friendly and efficient. Lots of options provided to us almost straight away which fitted within our brief. Saved us hours of searching the internet for an appropriate villa which ticked all of our boxes. Will provide additional feedback once we have had our trip - but so far I have nothing but praise for Ministry of Villas.
Review by Kathees Kalliala2 years ago
Just booked a Bali Villa with Lola for June 2018. She has been very helpful with answering heaps of questions via email and no question went unanswered. She replied within a few hours and always followed up. She even phoned me in Australia to chat further about many details, so she could clarify many questions. She has reassured me and I am more than pleased with her service. Such a friendly and knowledgable lady and it was absolutely appreciated. Thank you so much Lola. Looking forward to chatting with you over the next 9 months. Janine
Review by Dezere2 years ago
Diana's service was outstanding. Her friendly responses were prompt, informative, and she managed to find us accommodation when it looked as if Niseko was fully booked out (for those of us working to a budget). I would thoroughly recommend contacting Diana.
Review by Granbee2 years ago
I would like to commend the Concierge Team (Nila/Ari/Putu) of the Ministry of Villas for their excellent service. I had recently stayed at the Sahana Villas and upon returning home from Bali, I realized I lost my favorite key pendant. I emailed Ministry of Villas and they immediately located my pendant that was left in the safe. Luckily, I had a friend going to Bali a few weeks after. Within thirty minutes of giving the Concierge Team details on how to contact my friend, my favorite key pendant was delivered to her. Amazing service! I cannot thank them enough.
Review by Commondenominator Guetterman2 years ago
Diana was so helpful with the booking and has organised everything perfectly. We are travelling to Bali as an end of year incentive and we are quite a large group, so it was nice to have someone organise a villa that would suit our needs.
Thanks again to Diana and Ministry of Villas. We're looking for to our stay in Akara Villas!
Review by Vireak2 years ago
The booking experience to date has been flawless. All questions that I have had have been answered thoroughly and thoughtfully. I look forward to my experience at the villa we have booked in the coming months.
Review by Maytham2 years ago
We used Ministry of Villas for our Bali trip and we found them to be superb! We initially dealt with Lola who was just fantastic in helping us search for the perfect villa for our family and making sure she got us the best price. Nothing was too much of a problem for her and she is was so prompt in returning communication and answering all our questions.
Once our Villas were booked we dealt with Nila who was superb in making sure everthing was organised and ready for us upon arrival. We had a slight problem with one of our villas (not the fault of Ministry of Villas) but Nila and the team were so understanding and quick to arrange alternative accomodation which turned out to be absolutely deivine! Both Lola and Nila epitomise what customer service is all about and we cant speak highly enough of them.
Thankyou so much Ministry of Villas for making our holiday one we will remember for ever.
Review by Beleg Limted2 years ago
Nila, from Ministry of Villas has made booking a villa in Bali so easy! She has provided assistance and responded to numerous emails that included changes of dates, numbers etc. all in an extremely prompt and helpful manner. We have now secured the perfect villa for our stay. Thank you so much, we are excited for our holiday!
Review by TLChief2 years ago
Thank you to Sara and the team for excellent customer service! I dealt with Ministry of Villas last year to organise a large family get together, my questions and queries were always answered promptly. Unfortunately due to such a large group we couldn't all agree on a villa and everyone chose their own accommodation. I have dealt with Ministry of Villas again and the service has been fabulous. Thank you Sara for giving me a call and answering my questions. We have now made a booking for a group of 8. I look forward to our trip and staying in an amazing villa in Candidasa.
Review by Burnie2 years ago
Very knowledgeable, provide great recommendations tailored to personal preference. Very fast response time - excellent customer service.