This place has amazing service. I reached out to MoS with a question and got to talk directly to their Director of Customer, Timothy. I was thoroughly impressed by the level of service I received... Timothy went above and beyond to see that I was taken care of. He was friendly, patient with me, and extremely knowledgeable about their products. It was such an apparent reflection of how invested their team is in their mission. I can say with confidence that I will be a lifetime customer.
And let me not forget to mention that their Momentum chinos have full-sized pockets for women.. when do you ever find that? Love them... need more colors.
Well done on all accounts, MoS.
Review by KMLatham Langkop2 months ago
Phenomenal Customer Service
Working with Timothy was like having a friend help me out with my questions and purchases. He even invited me to the office, which I took him up on, and he toured me around for over an hour. It was really amazing and something you just don't see often this day in age.
Review by Sherjil5 months ago
Comes with auto subscriptions to unknown number of email-lists. Nice shirts tho.
Review by Arunabha8 months ago
This place is a scam or something is funny. I returned my items in a tracking shipment that I paid for. I see the items have been received by Ministry of Supply. I have emailed customer service 3 times now and no one replies. When you phone the customer service number it just says to email them. They have essentially stolen my money and/or are intentionally failing to return my calls and emails. Do not purchase from this brand
Review by Tallak9 months ago
I have added a star after working with Izzy at the Boston store. It sounds like MofS is working on trying to improve the website functionality but recognize it isn’t what it should be. Anyway, Izzy sent a return label right away and then followed up nicely. Below is my original review:
Clothing is fine, but returns are very difficult and customer service is poor. It is not possible to request a return online with an order number; you must go through an account. If your login credentials are not recognized and you request password assistance, no password reset email is sent promptly (I never received one.) Calling their 800 number is useless; you get a message that all of their "agents" are busy so send an email, then you are disconnected. This the worst online buying experience I've had since the earliest days of online retailing.
Review by Cubano11 months ago
Apollo vs Aero, Momentum vs Kinetic, Hybrid vs Composite, Atlas Ankle vs Atlas No-Show-- just a few mini battles I face getting dressed everyday. However as long as it's MOS, the outcome is forever in my favor.
Review by Rashone11 months ago
Great company! We did contracting work to renovate the location. Throughout the while project the team was extremely helpful and communicated with us perfectly! The culture and vibe of the brand is only described as genuine! We would love to continue working with Ministry of Supply on future endeavors!
Review by Tjcjacob1 year ago
Incredible company and clothing - have only ever had great interactions, where they've been kind, swift, and helpful.
Review by Excélsior Trutneva1 year ago
I have been a long-time customer of Ministry of Supply. They are my go-to-dress shirt. I also love the "lab" products, for example the band collar and heavy weight shirt. I bought the intelligent coat on Kickstarter and CANNOT WAIT TO GET IT!
Great clothing brand!
Review by Fritzlaine Viveros1 year ago
This is hands down the best everday business clothing I've worn in my 15 year career, and I have dabbled in quite a bit of clothing in different environments including heavy manufacturing with hot environments. The product is truly wrinkle-free, colors do not fade (even after multiple years), sizes are true and do not shrink, and I have spilled various things on my shirt and seems to be very stain-proof (even though that is not advertised).
I continue to buy MOS because there is nothing better.
Review by Siddeshwar1 year ago
Working with Ministry of Supply has been an absolute delight. The company's founders champion a unique culture of kindness, teamwork and innovation, which translates directly into their products and customer experience.
Review by Gwilder2 years ago
A grade company that I coincidentally they have a wonderful customer service a top class products, excellent built quality that fits perfectly on the body, the down side is only that the international shipping rates are high and the items are a little bit too so I recommend to shop when they have discounts but overall a really good company.
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