All is well, just need to see what happens when its time to give back the unit, any BS charges or what.
Review by Adaija Loterias2 years ago
I'd actually give this place a negative rating if i could! Just spoke to the supervisor "Rhonda" re my storage and she actually told me she "didn't need" my business or the business of dealing with customers whose stuff goes into auction... She even claimed that she hated to "deal with people" re their units because they had so much business already n that i was one less "headache" for her. Seriously, not joking!
Oh, and by the way, she hung up on me twice after i reminded her she was not the owner there, as she claimed to me to be...
Rhonda is an unpleasant, unprofessional, rude woman and has no people skills. How this place keeps her around is thanks to the other two: Marissa and Hector that cover for her and have some decency.
To all customers looking for a rental unit: if you come across Van Nuys Mini Storage on Van Nuys Blvd n Plummer, RUN away from there, don't even think about storing your items there because come one little disagreement with these "people" and they go psycho on u. Not long ago i was there when the employees here called the police on a customer just because they were "closed" (yet the gates still opened) and he wouldn't leave his unit fast enough for them.
Additionally, this storage offers NO courtesy trash bins to the customer. Another time i was there and a unit next to me left a handful of items outside their unit, this office was calling me threatening to charge me "trash fees" becuz they "assumed" the items left behind were mine.
Just like we customers need a certain type of business, a business needs customers to survive n stay in business. Of course i'm taking my business where i'm appreciated as a customer but first, i will warn others to think twice before you take your business to this place or even continue business with them!
Yes it's cheap, but it's better to pay more for quality service, respect, and at minimum, a "supervisor" that actually cares about her job. If this is the supervisor, can u imagine what the owners must be like?
Additionally, i dare say this white woman "Rhonda" looked down becuz of my ethnicity. Interestingly, the person who recommended me this a place, also a white female, just told me that this Rhonda gets along well only with white folks.
Even more disgusting is that this storage company is in a predominantly Latino/Hispanic community yet their supervisor appears to look down on Latinos/Hispanics...
"Vengeance is mine, said God. I will recompense... Because it's a horrendous thing to fall in the hands of a living God." Hebrews 10:30-31... My concern is in God's hands now and He will give me justice and punish the evil.
Review by Eltham2 years ago
My unit was brojen into robbed and becuase i couldn't go in perso. To cancel because of conflicting work schedule the continued to charge me rent with it sitting emoty.. They sent it to auction empty when i finaly stopped payment and tried charging me again some insane amount.. I live out of state and go back and forth. They6flat refused to let me close acount by phone even though i lost so much from my unit being robbed.. Would not suggests using this complex their policies are rediculous..
Review by Youss2 years ago
I found Anaheim MiniStorage through the AAA website, which had a rebate if I rented storage space from here. I had reserved a unit online, and when I went in the first time to move in, I was told they couldn't help me because their internet was down that very day. So, I went back a few days later, and then the manager said I must use a certain type of lock, which their staff never told me before. Oh, and of course they sell that special lock right there, for my convenience. There was a registration fee, and when I told him I didn't have that when I reserved online, he then decided to mention that I can waive it only if I set up autopay. So yeah, I did.
My experience with them was bad, since they employ these little tactics to ruin the experience for their customer. No matter how nice they pretend to be and chat about sports with you, they can't make up for the mediocre service provided.
Review by RexKraft Zittis2 years ago
This place is supposed to open from 9am-6pm everyday. The gates are supposed to close at 5:45pm. I previously went at 5:30pm and they tried to deny me access to a space that I pay for. I complained to the manager and he acted as if he was doing me a favor, to let me get in. Fast forward to Christmas Eve, it's 4:30pm and they have a sign on the door, that says they closed at 1pm. I didn't receive notification by email, that it would closing early. They can bug the hell out of me for my payment, 5 days before it's due. My Christmas gifts are in there. They work a measly 8 hours and they couldn't stay open till 6pm. I hate this place.
Review by Geneese Cieply2 years ago
Many times i want to pay my monthly payment and there is a sign on the door saying will be back with a number to call if you need to speak to them. I had to pay a late payment because when i went there thre was not anyone. This i don't appreciate.
Review by Dinkum Minneti2 years ago
Ok location, the folks are very helpful.
Review by Schmekia2 years ago
Great staff. Convenient hours.
Review by CheapOutdoor Dusek2 years ago
Great people to work with
Review by Bafford2 years ago
The West L.A. mini-storage has had a problem with the hall way lights not working 100 percents for last 2 years. The manager told me that it is due to internal transformers 4 sections of lights, and not the fluorescent light bulbs being burnt out. Thus, he told me that the cost of replacing each section of the fluorescent device is extremely expense, but will be done in the future. Yet, 2 years has passed and nothing done. Thus, I find the reasoning unacceptable when the monthly rental of the unit increases 4 percent per year.
Review by Kayllan2 years ago
Very friendly and helpful.
Review by Stor2 years ago
Reasonable price.easy access.i would recomend to any body.
Review by CamLux Pflugi2 years ago
Very good price for an upstairs unit. Difficult at times to get the portable stairs to the unit and no lighting. But worth it for the price.
Review by HouseOfFraserAreThieves Tacio2 years ago
all though the facility is kept clean and available for a good number of hours per day, which is a plus, Still it has been that way since the first day i entered. I have seen no major improvements since then to be constantly going up on the rates.
Review by Muiriosa2 years ago
Nice folks and great communication. Great place to store!
Review by Betlhem2 years ago
Airport Mini Storage is a safe, clean, well managed facility easily accessed from LAX. I keep my skis, snowboards, surfboards, and fishing poles there ready for action! I can fly into LAX pick up a rental car only a few blocks away, or, ride one of the shuttle buses for a hotel near by, walk over to get what I need from my locker and be on my way.
Anthony, the manager, is a great guy and super helpful!
Keep in mind they are only open Monday thru Saturday normal business hours and you will be very happy with Airport Mini Storage!
Review by Chairri2 years ago
Nice and safe place to store, very kind people working there
Review by RosaNorge2 years ago
The folks here are always happy to answer questions & keep me informed. The grounds are always clean, well-lit and safe. Nice job Cosra Mesa Mini Storage!
Review by Garyrn Malmros2 years ago
Getting our unit was a piece of cake. The woman helping us out was very patient and gave us plenty of options and showed us our options as well.
When it came time for us to move stuff into our unit, they let us borrow their moving truck which made the process so much easier. We just had to load and unload from one convinient spot.
The setting is very peaceful and I'm not at all concerted with the safety of our items. I'm glad we chose this spot for our storage unit.
Review by Aflak Kopczynski2 years ago
The metal key rings on the doors are too small for the disc locks which makes it very difficult to get the locks on and off. Please upgrade the door rings.
Review by Yogy Ferestrauariu2 years ago
very good , but raise prices to often
Review by Edelcita2 years ago
Great Customer Service 😀
Review by Saumya Velumani2 years ago
previous managers were friendly and did above and beyond service. new one's are mediocre.
Review by Tlatoani2 years ago
Clean, professional and efficient.
Appreciate their service.
Review by Phong Gibinson2 years ago
I have made several payments that didn't post. Once they charged me a late fee. The second time I followed up to make sure they didn't do it to me again.
Every year they send the same canned letter stating that they understand times are tough but they are going to up my rent anyway.... no loyalty discounts or rent freezes it just keeps going up by a lot every year.