RUN! The ONLY good thing about this stroller is it's aesthetically pleasing, otherwise it is a complete waste of $1500+. Super excited for our first child, we wanted only the best for her. I had dreamed of having the perfect stroller, and I thought this was it. Sadly, we were wrong. WHEELS: the front wheels CONSTANTLY lock and do not glide easily. In order to turn the stroller I have to lift the front wheels and use the back ones--bummer. NOISY: the stroller constantly squeaks, which is super frustrating and embarrassing, especially when at doctors visits, you can hear us coming down the hall. SEAT: it locks into place, but rocks slightly back and forth. STORAGE: forget about it, there is none. I honestly should have paid closer attention to that detail before purchasing (so I'll take partial blame). CANOPY: its great on sunny days because it extends enough to pretty much cover my daughter, however it isn't made well and you have to break it in (use it a few times) in order for it to work properly. CUSTOMER SERVICE: so when I started to notice the squeaking and that the wheels were locking, I immediately Googled it and found the US customer service information. I contacted MIMAKIDSUSA via email with my concerns and issues, and received an immediate response. The agent asked me to send proof of purchase and some video footage of my complaints. I sent everything they requested. They then asked that I send the base of the stroller in to be reviewed my a technician--which would ultimately leave me without a stroller in the middle of the summer. I asked if this was normal protocol, and if so, why would they request that I send video footage if they had no intention on resolving the matter. They were pretty persistent and insisted that I send back the stroller. As any parent knows, strollers are essential, especially when your infant is transitioning into the busy stage. No one wants to hold their child during a walk through the park, the mall, the zoo, etc... let alone during the hot summer months. At this point, I am at a standstill and just wishing I would've purchased a different stroller. My sister has a Peg-Perego travel system and it is absolutely amazing. My husband and I spent nearly $1600.00 after taxes on the Mima, and we have a terrible stroller and received $1.00 customer service. Literally treated like trash. I just feel like, with the amount of money spent, we should/should've received impeccable service. The videos I sent, clearly show the issues we are having with the stroller. Unfortunately, we just cannot pour out another $1600.00 on a stroller. I have yet to even receive an apology from MIMA for the issues we are having. My advice, RUN, save your money, do your research, and purchase an actual good stroller.
Review by Faidon2 months ago
If I could put zero stars I would! I had only used the $1600 for one child. I am meticulous with taking care of my purchases. I bring it out to use as I just had my new baby recently and the entire frame and car seat adapter is loose. Very concerning when trusting it to safely hold your baby. It was also extremely squeaky. It really was so loose and unsafe I can’t use it. I sent several videos to customer service only to find out my warranty was not still valid and they suggested I use WD40 on it to help with the squeaking. I was outraged of that suggestion as the chemicals are harmful to children especially a newborn. I could not believe the email. I saved the email and will be contacting whoever I can to let them know about this. A $1600 stroller that was not used often in excellent shape should not do this. Worst purchase I have spent on my gear. I would suggest you stay away, you can get the uppababy or anything else much safer and better customer service a lot cheaper. If anyone would like to see the video feel free to comment. Their suggestion of offering me $100 off a new one was laughable.
Review by Wildechaya9 months ago
IN LOVE WITH IT
Review by Jintu9 months ago
Great product. No need to look for something else.
Review by Nottus Rogerie9 months ago
Not a practical stroller at all. The basinet part of it it's crooked where my babies head is lower than the body and I think it's due because of the weight of the leather stray thing. Very unhappy with this purchase.
Review by Shenobi Georgouli9 months ago
My order came with a scratched canopy, I sent an email to with a picture. A new one was sent to me without delay. Quality product
Review by Sabo10 months ago
To begin with, I felt the carrycot (bassinet) is leaning too downward where the baby lays their head not sure if this was a defect in my stroller or that’s how the stroller is meant to be not sure. Secondly, the canopy is horrible when opening and closing such an unnecessary hassle that requires two hands. The basket covers get easily bended and take forever to get back to the original condition if they ever get back. Very heavy BULKY carriage. If your looking for a carriage to take anywhere and every where this is definitely not the one for you. Besides all the flaws it has a great appearance which is probably why most people buy it and I like the fact that the chasis is compatable with my nuna pipa car seat (with adapters). Over all, the worst $1500 I ever spent and would most definitely not re purchase in the future. If I seen this stroller in person and not just on Instagram I probably wouldn’t have purchased.
Review by Revue10 months ago
I love it.... It’s light & a real fashion statement the matching bag makes it complete
Review by Geneice Langstroth10 months ago
Very Easy to set up. Elegant. All Eyes will be on your stroller and your baby.
Review by Konstiantyn Derrow11 months ago
My baby loves her mima stroller. Very comfortable, classy and very easy to travel with.
Review by Eliam11 months ago
I absolutely love all mima products. 5 years ago I bought their stroller and high chair, and everything else since from the zigi, to their blankets to the little leather bags.
Review by Lizingles11 months ago
I love it. Very functional.
Review by Casee11 months ago
Review by Leondro Wibbels1 year ago
I can’t say that I’m completely happy with my purchase of the Mima Xari. This stroller is heavy and it squeaks. Spending $1,500 on a stroller to squeak wasn’t my ideal. Mima is only about its looks....my opinion.
Review by Maania1 year ago
I Love my stroller, my son sleeps so comfortable, Rides smoothly durable in the rain.looking forward to attacking the foot muffs this winter. I recommend any further customer who considering buying this stroller. You won’t be disappointed.
Review by Zhixing1 year ago
Very stylish stroller and easy to use..
Review by JasminPerez1 year ago
The wheels are great but it’s not so easy to travel unless you have a car it’s heavy don’t recommend for new borns because it’s not easy access to them And you can’t see them cause it’s dark inside the stroller not good for me
Review by CustomerAlec1 year ago
Love this stroller!!! I just had my baby can’t wait to take her for walks.
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