Ordered a pair of shoes through their .fi shop. They ship from Oslo. I chose "Pickup from Posti" (Posti is the Finnish postal service) and payment through Klarna.
Soon I got email for the tracking number and it was for PostNord - which is the one service I never choose for delivery because their only pickup destination in my postal number area is a small guitar shop in the middle of nowhere in a industrial park with no bus or tram stops even near. They are open from 9:30 to 17:30 on business days and closed on weekends. Only chance for me to pick up my package is to take unpaid leave from work.
I contacted their customer support when I got the tracking number, asking why is it changed from Posti to PostNord and how to fix this because I can't pick the package up without taking unpaid leave.
It took 14 days for them to reply to my email. Of course their phone line is not in use. I got a reply through their Facebook page that they use postnord and there is nothing they can do about it. Only way to change the destination is to wait the 14 days of pickup time to run out, so that the package is sent back to Norway and then do a new order to another postal number area address... And the purchase is about winter shoes.
I took unpaid leave to pick up my package. Unfortunately the only shoebrand that a 44 is too small for me is Salomon. All my other shoes are 44, but salomon seems to be 45 1/3. So I need to send that stuff back.
... But there is not return to sender sticker like they said there would be. So now I have waited for 4 days for their facebook rep to return to me about the return info. And today after 14 days of waiting their Customer Service replies to my original email:
I’m very sorry about the late reply.
I can see that you have recieved your package, and I hope everything is ok now.
I want to apologize for the inconvenience you experienced.
Have a nice day!
Yeah. Never buying anything from this store again.
Review by LePetitArtisan Durosier10 months ago
Kjapp levering, god kvalitet
Milrab.no is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about milrab.no.