Milk & Choco Reviews

Absolutely horrible articles that look like total pieces of trash and nothing like the picture. I had a very disappointing experience with this shady company and sent over 10 emails regarding the return. As soon as I mentioned about filing a chargeback, someone emailed me right away and asked to remove my negative review in exchange for the refund. Really?

Please stay away from this company and shop somewhere else.

I’m in love with the jumpsuit I bought from this shop, the customer support was really attentive.

I wish I could do no stars!!! Please Buyers: BE AWARE!!!
This site is awful! ordered Sophie Geometric Romperer for event and it came the wrong size, they say free returns on site but when I went to return this item they did not even respond to me!!! Sent several emails with none of them answered, I am now out $34.95 of my hard earned money, that I work two jobs away from my family to waste it on an item that does not even fit now because they sent the wrong size to me, I am so upsetting this site was a compete let down!!!

I ordered three items from this company, all were terrible quality.
I returned them to the address on the invoice / receipt and am still waiting for my refund from July 2018, despite having chased repeatedly. Disgusting.

The MOST disgraceful item of clothing I have ever received. I am too worried to try and return it after reading these reviews - sounds like it will be just more money wasted. It took over a month to be delivered, opened the package and the item had holes in it and the material was completely see through. My dog could of done a better job sewing this excuse of a jumpsuit together.

Support never responded
Ordered 4 items from them, were not the right size, emailed support numerous times to get return information and they never responded. Total waste of money. Don't order from them.

BUYER BEWARE!!! I ordered clothes last year from this site. Not only did the dresses arrive after I had gone away they were of extremely poor quality, see through and extremely short. I still have the dresses in the packaging and no response to my I don't know maybe 15 emails!!! terrible company, terrible service and terrible quality.

I wish I could choose no stars!!! Please BE AWARE!!!
This site is awful! I ordered a Gloria - V Nick Casual Jumpsuit and it was too small, so I emailed the company to return the item but received no response. I have emailed the company on a number of occasions and have yet to hear anything, and now the support email is undeliverable. So I am out of pocket for an item that does not fit.
DO NOT BUY FROM THIS COMPANY!

The order took about a month to arrive and the material/quality of the dresses, my gosh. Horrendous. So cheap and shoddy, and the sizes were a complete joke too. For example if you are a size 10, don't think you can fit in a medium. You'd need the XXL. But save yourself the utter disappointment and your money. I initially got my CC company to help and they reversed the charges.

But 6 months later, the CC company charged it back, despite me telling them the goods were not for for purpose. Despite me telling them I had thrown the dresses away because I wasn't going to pay to return the dress and be out of pocket as the delivery to China wasn't going to be cheap. Lots of other reviewers here seem to have been stuck in the same predicament, whereas they threw their orders away. Hopefully, they didn't get their charges put back on your statement.

The company do not even respond to your emails.

Save yourself the trouble.

This company should have ZERO stars!!!

Whomever is running this business definitely didn't take any customer services classes nor cared what their customer experience was. This person should feel horrible knowing all of these reviews are only 1 stars because we are forced to give at least one.

I order a beautiful dress {online} in May 2018 that took while over 2-months to receive. I was hoping to wear this said dress for my engagement pictures, but had to find a replacement as it never arrived. Thank Gosh, I did because the dress was horrible. I can not believe this company could sell this dress. It very poor material, see thru, and worst it smelled used and was wet! It was a waste of over $50!!!!!! Mind you this item had zero tags and no receipt or return shipping info in the bag. Tried contacting them via the email address I had previously gotten replies from, but got nothing. I gave them a 2-day window to reply before I reported them.

I ended up reported them to BBB, even though I'm not sure it matters much since this company is in China!

I purchased a geometric dress from this site, and then a few minutes after purchasing, something about the site didn't feel right to me, so I decided to contact the support to get a refund. The first red flag was the fact that their return policy say you need to contact them within 6 BUSINESS HOURS....HOURS...not days...It says you will get a response within 6 business hours, but their website says that they will email you back within 1-2 business days!?!? Total contradiction and makes absolutely no sense. So right there, you will never be eligible for a return.

It took a few weeks to receive the dress and when I did, it was way too small, poorly made, and looked nothing like the photo online. I had the dress in the original packaging, ready to be returned, as it served no purpose to keep a dress that was nothing like it was advertised.

After multiple unresponsive emails from their support, I contacted my credit card company and gave them everything I had sent Milk and Choco. This proved that I was within the timeframe for a complete return, etc. It was once the credit card company got through to Milk and Choco, that I started receiving threatening emails from the company stating that they were going to take me to court and how they already had multiple cases of fraud from other people. I never responded to their email, which made them more angry and continued to send me threatening responses.

I eventually was able to get a complete refund from my credit card company, and was told to keep the dress for a year in case something were to happen. It is still sitting in original packaging in my closet.

Lesson learned, do not use this site, tell everyone that you know that this website is not what it says that it is.

I just wish that all of these poor reviews would get this website taken down. I feel so bad that most of the people who shopped on this website are actually out the money they spent. Guess I was one of the lucky ones...

I ordered an outfit that took FOREVER to get here. It is a piece of crap and looks nothing like the photo. I contacted this company so many time I lost count with no response from them at all. Any other online business would have at least gotten back to me so I could return the garbage they sent me. NEVER order from this group. I think this is a very suspicious "company" and probably based in China. I too wish they had a "0" star review. The outfit went, unworn, to Goodwill.

I ordered a dress from milkandcoco and only received 5 months later. The dress was already torn at the sleeve (damaged) and the colour was completely different. The quality of the material also very poor!!!
ORDER NR: MC#21651
I send a request for return per Email in time (x 2!!!) to Milk & Coco without any response or confirmation. Totally unacceptable!!!

If I could leave no stars I would. The items are not as pictured and there is no response from the email address so unable to return. As a result I am now £60 out of pocket with items that I cannot wear. Lesson learned.

I saw an ad on instagram for a cute outfit, so I went online and ordered it. It took a while to come, but then when the items came they didn't fit. I tried to initiate a return. The website says to just email them. I emailed on 8/2, 8/9 and 8/28 and never heard back from anyone. So now I have $80 worth of clothes I can't even wear. Don't waste your time and money on this company!!!

I received a dress months late and like a bin bag. E-mailed over and over no reply. Returned the dress and never had a reply. It was tracked so I know they got it back in China. Never got a refund or any reply ever. DO NOT ORDER OFF THIS PLACE. I have lost nearly £50. Not happy as I am also a pensioner.

Horrendous! Stay Away!

This company’s products are so poorly made.

They say free returns but no one ever gets back to you so you just cannot return.

Do not buy from this company!!! I ordered 2 playsuits and they look nothing like the pictures. I have been trying to get in touch with someone almost everyday since May and haven’t heard back. I wasted $70. Clothes comes from China. Poor quality. DON’T DO IT!!!

Emailed after waiting for products - asked for order to be cancelled due to being then on holiday. Goods arrived while I was on holiday - extremely disappointed with quality of products. Tried to access 'Returns' on website was unable to process this. Emailed asking how to arrange returns - no reply.
Do not order from this company - products poor quality, customer service non existant

DO NOT ORDER FROM THIS COMPANY! Ordered a playsuit that ended up being shipped straight from China. The playsuit was cheaply made and didn’t represent what the product looked like online. It was way too small and when I tried to contact the company to return the product I didn’t have any response. I have emailed them three times in total now and have been waiting over 2 months for a response.

I ordered here my bridesmaids dresses and was definitely a great purchase. Best bang for the bucks.

I purchased the Vision dress and it is super elegant.

Beautiful dress delivered quickly. It is very good quality.

The shoes that I purchased in this shop are great. I love how they fit. I could wear them all day.

Espere al menos 3 meses para recibirlo y como lo esperaba el vestido era de mala calidad, cuando lo quise regresar, dejaron de contestar los correos.

I await almost 3 months to get the dress and I expected, poor quality.
No response to return it.