We purchased a $4,240 lamp from Milia Shop for one of our clients and it was delivered scratched with a bubbling paint job (clearly damage that occurred before the lamp was crated and shipped). We went back and forth with Milia Shop for months about replacing the damaged lamp, to which their solution was sending us a can of spray paint and a new shade that was a completely different color of black. TEN MONTHS LATER Milia Shop is still refusing to cover the cost of return shipping (nearly $900) and we are getting the run around from Marcella, Stefano and their team with no resolution in sight. Recently they have been dodging our emails and phone calls- conveniently stating they are on another call or out of office. Our next option is to take legal action. Worst customer service we have ever encountered.
Review by Allisa Maffezzini5 months ago
Damaged table and miliashop keep lying to replace it.... I am with a paid broken table since October....now is June... 9 month later..... They have super bad response on email.
Be noted I bought insurance... Probably that means I was insured to receive lousy treatment.
Buy elsewhere... You won't regret.
Review by Willplayz6 months ago
We ordered an expensive lamp more than 1250 euro and had a tax problem with Miliashop for almost 3 month. As a business customer,We purchase items worldwide, sellers from Germany& France& UK all give tax back except Milia. After I wrote a bad review on google, Milia respond very fast. I have already removed the bad review, and updated a new review with a rating of 3 star, Milia still harass us. This is the last waring, please do not contact us.
Review by Bafford Brugiatelli9 months ago
Stefano and his team is what I would call the best case in online shopping. Very instant, reliable, friendly and clear communication. Thank you so much for another smooth and pleasant transaction between Italy and Germany.
Review by Zurandal10 months ago
Found Milia on the Web and was immediately positively surprised by the extremely professional and fast replies- to complete the order I needed suggestions on a lamp and the team was again very spot on.
Constant updates on status - from order to delivery never had a moment of discomfort.
Communication in English, German and Italian without issues.
Review by Solara11 months ago
Very helpful and friendly staff and great products.
Review by Tufayel11 months ago
Professional and reliable service.
Review by GibsonT11 months ago
Review by Maïtena FatFace1 year ago
Very good service, very good price!!!
Review by Mbye Jhawer1 year ago
Very helpful and received the products in time and in perfect condition!
Review by Olguer1 year ago
The processing of order, preparing of invoice were tadellos, service professional and nice, shipment even earlier than appointed.
Recommending with pleasure
Review by Cynth1 year ago
Milia is an amazing company! I would buy from no other. Excellent customer service......
Review by Kedy1 year ago
Great shopping experience because of supportive staff!
Review by BelgiumGuy1 year ago
I have placed 3 orders with Miliashop to be delivered to the UK and would highly recommend this company. I received the quotations quickly and the customer service was excellent.
Review by Dibz1 year ago
That is cool ! Thanks Milia , my wife is very thankful to me! ;)
Review by Rosiini1 year ago
Immer gerne wieder! Sehr zu empfehlen!!
Review by Oceanmama1 year ago
Miliashop wound up shipping me the wrong size light. I've been emailing with them for five months! They acknowledge the mistake but have not mailed me a replacement yet. Very poor customer service - take your money somewhere else.
Review by Malefa2 years ago
I love that shop !!!
Review by Jdjddj2 years ago
Great experience, perfect service!
Review by Pauliine Ambrosen2 years ago
Review by RBee2 years ago
Delivery man dropped the most expensive of the items that was not built up with wood around it. The rest were well c
Packed , now I must fix my gold plated chandelier myself . Furthermore I bought a chair that stated 2 come in a pack . I only got one , then they tell me their web sight person made a spelling error . These people should only sell in Italy. And guess what - your items WILL arrive late . No debating that .
Review by Keri Britland2 years ago
I had a horrible experience with this company ordering furniture.
After having spent close to 16 000 euros for furnishing an apartment in Italy, the products were delivered one by one with over 2 months of delay and some missing accessories. The last items finally arrived with a 3 months delay after long phone conversations and the very last item, a wooden table from Eco Riva, was delivered completely covered with mold. They said they would exchange it (4 months after the delivery) but finally refused the exchange because the original box (a wooden crate sealed with nails) was no longer there.
Review by JCarlos Vimbsons4 years ago
I was impressed... being used to significant delivery delays compared to the stated delivery times, Miliashop delivered. The right goods arrived within a defined period without any issues. Love it - and will use this shop going forward.
Review by Chamila4 years ago
Ordered and payed then heard nothing from them for a month. Finally got my order exactly 8 weeks after paying. Item wasnt suitable, so tried to get a refund but MiliaShop are being as useful at that as the were at delivering my item and are refusing. Beware.
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