We booked an apartment with Migoa Madrid from September 15 - 19, 2015. The apartment was at Calle San Jose 8.
When we arrived at the rental office, the manager tried to tell us that we rented a different apartment. When that wasn't successful, she told us that that unit was in use by someone else and she wanted us to take a different apartment, nearby. She said that it was identical with the one we booked.
When we met an employee at the second apartment it was a disaster.
The apartment was dirty, there were broken items, there was not hot water, and the bathrooms were filthy.
The management did sent maintenance people to fix the hot water (twice) but offered no other satisfaction.
When I contacted the corporate customer service department, they asked for detail information about the apartment, with photos, and promised to investigate.
It is now 3 months later, and I have not heard from Migoa.
I would suggest people avoid the Madrid office of Migoa.
Review by Term3 years ago
we did not have a good stay in peniscola with migoa
first of all we have not become the appartment that we have booked,
after 2 hours discussion with the local agent in peniscola about the sum we already have payed and the rest to pay we become the keys for an app at papa luna av 132 in place of no 141, this app was not clean,
the kitchen was fat the windows not very clean stains on the couch
there was no heating, no explication for the wascher and the tv was disturbed,
the evacuation ok the washbasin was defected and the shower head was almost falling,
we had the impression to sleep near a swimming pool because the sheets were smelling chlorine.
Review by Prouse Seuffert3 years ago
Nothing corresponded to the description of the web site. A house in 1200€ the week in October in a deplorable state. The site described us a Jacuzzi, a kitchen with modern equipment the Jacuzzi has never worked, the timeless kitchen, without coffer machine, refrigerator without handle with the shelves which fall, oven supported by bricks.
When we ask for a compensation, each sends the ball back because in fact we rent on a site which calls on to a local agency... Especially an advice do not reserve by this site.
Review by Reanne6 years ago
I booked an apartment for a few days in Madrid. It was all extremely easy the site is very user friendly, personal contact with agents excellent and the apartment was also as in the photos.
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