What an excellent experience dealing with Migala! My sales representative Emily Haase treated us like family and was there to answer any questions we had. She made us feel more than just a sale but rather a friend that she wanted to make sure purchased exactly what we needed. We are very happy with our experience with Migala and would without a doubt recommend Migala for all your flooring needs!!
Review by Monroger1 year ago
We purchased both laminate and carpet from Migala on Gull Rd and had a great experience. Emily assisted us and was both professional and fun. She listened to our needs and budget and did a great job of picking out products for us. We installed the laminate ourselves but we had the carpet installed and the installer was on time, neat and professional. Overall we are extremely satisfied with our experience and will be returning for future projects.
Review by Mooheng Chodorov1 year ago
Migala had the carpet style and color I wanted. From the purchase to the installation the staff was helpful.
Review by Mobila1 year ago
Excellent service and quality. The products are top notch and so was the installation.
Review by Sousa2 years ago
Multiple Issues - We had carpet installed in 10 rooms in an office building.
1) the 2 guys that did the work, were very professional and busted their butts. But they were understaffed for the job. They said there was supposed to be 2 more people with them but that never happened. When I complained 3x to the sales office the VP finally called me and said they would be back on schedule by the end of that day. 2 days later we were still not on track.
2) I can see seams in most of the rooms including my office and my conference room which are the areas I use the most. I have voiced my concerns about this and still no response.
3) I like the carpet and the 2 installers worked very hard. Kudos to them. My issue is with planning and then the VP blowing smoke and never following thru with this project that was supposed to be done in just a little over 2 days. It ended up taking 4 days and I had 12 employees that could not work for part of that. Management is at fault on this one.
Review by BBMa2 years ago
Excellent customer service,and prompt installation very professional
Review by MSylvie2 years ago
Consistently happy customer! Anytime we are ready to update flooring in our home, Migala is our go-to place.
Review by Linnanulla2 years ago
Easy to work with the sales team was great. They made sure everything was as I wanted. The install team was very professional did a great job. The project looks great.
Review by Ksana2 years ago
Kim Sikkema in the Migala Carpet One Floor & Home at 6400 Gull Road in Kalamazoo – MI – 49048 was my sales rep and she was OUTSTANDING! I appreciated the time, patience and guidance she provided. Additionally the team that installed my carpet were extremely professional and knowledgeable. Lastly, the professional who came out post my home move to assess an issue (due to movers) was great.
Overall all...beautiful product and excellent service provided by this team!
Thank you, Karen
Review by Katbran2 years ago
My husband and I had a bad experience almost from start to finish. The first time we went into the store, we stated our budget to the sales associate and she told us it would not be a problem and we could find a great carpet for the price we stated. We also told her that we wanted something with minimal vacuum lines, and footprints as we have two kids and are planning for more. My husband told her we are planning to move soon so we need something to hold up and look great when it comes time to sell the house. She pulled a few choices, we picked a couple options we liked and she drew up the prices for us. Every single one was she promised would be within our budget went over by a long shot, hundreds of dollars at the least. We were disappointed but still saw one we would save for. We waited about a year and saved more money then went back in the store. Same sales associates delt with us this time too. We stated again what we wanted to see out of our carpet, durable, minimal footprints, built to last. We picked one, and set a date to have it installed. The installers were very nice and did a pretty good job, however, as soon as they left I noticed it right away...footprints and vacuum lines GALORE! My husband and I had spent all day moving furniture and entertaining two small children in a basement (and not to mention we had spent more money than our original budget anyways...literally double what we wanted to!) We turned green! But decided to make the best of it. Not even 30 days later, we started noticing extremely poor ware of the carpet! Frazzled in the high traffic areas. My husband called and they laughed and said “this is such a great carpet and it shouldn’t be doing that but we can send someone out to look at it” so they did, and his answer to me was I need clean shoes in my house and babies on the carpet ware it out (mind you this has been a month...A MONTH on 15 year carpet) so we went back in to talk about what our options were (every person we talked to tried to make us feel crazy and told us we would never find something we like as much within our budget) finally got ahold of Joe, who was the head of the branch we purchased our carpet from. He was very kind and helpful and gathered up a few options for us that we got to pick from. So we found one we liked and spent another day (with two small children) moving all of our things and being cooped up in a basement just to get new carpet once again. I have yet to see how this carpet is going to ware. I have my fingers crossed. We felt extremely misled almost the entire time. If we had to do it all again, magala would not be the place we choose to give our hard earned money to.
Review by Emmanewton2 years ago
Ordering went really well, the fellow who measured showed up on time and was polite, and the installer did a great job!
Review by Rintaroh2 years ago
Reliable, on time and great to work with.
Review by Golferbon2 years ago
My problem was not with Migala but stainmaster. I purchased a carpet in
2015 and by 2017 it looked 10 years old. InVista took forever to decide
to replace it and then ordered the wrong color which delayed installation another month. Finally got another carpet installed and Migala was awesome.
Review by Francis2 years ago
Salesman very nice, but between the scheduler and installer, this has been a horrible experience! Was told installer would be here between 8:30 and 9:00 am. Never showed up until after 12:30 pm. I made several calls during this time, getting several reasons why they weren't here. When they finally showed up, lead installer read his plans wrong, was rude, and they left me with a huge mess! Then were leaving without moving my furniture back. On the lower level, they didn't bother putting my things back at all. Very poor communication from scheduler and none from installer. I took a day off work, missed a scheduled appointment. Not sure I would use Migala again and would not recommend them to others.
Review by Coleen Tham2 years ago
Working with Migala Carpet One has been a pleasure. I have found the personel at the Portage location to be friendly and very helpful. Aside from having to wait longer than expected to get a date for my carpet to be installed, everything went smoothly. The installers did a excellent job and were courteous and careful when moving our belongings.
Review by DentonB2 years ago
Carpet was defective and reordered. The reorder was also discovered to be defective. I am currently waiting for a second replacement.
Review by Fanos2 years ago
I love my new bathroom floor. The gentlemen who layed the floor were courteous and efficient.
Review by Efi2 years ago
Even before we walked into Migala that afternoon, we knew we were making a wonderful decision. After speaking to Phyllis about the different colors and samples, we decided on Karistan. We love the carpet and can't wait to do the next room.
Review by IamWTBro2 years ago
If it weren't for a "mole path" in the center of the room at a seam, this would have been an automatic five star. We have every faith that this will be smoothed out. However, at this point, the problem has not been viewed by Migala nor have they had time to correct the problem.
Review by Lukasic2 years ago
They Blessed me even in a tight spot and time crunch!!! I am amazed in good times and bad they have had my back!!!
Review by Cinayah2 years ago
Folks in the shop helped us pick the right product for us and the installers were on time, very neat and professional.
Review by Minhaz3 years ago
Happy to shop and purchase local...outstanding service
Review by Goodale3 years ago
We have shopped Migala carpet One for years. Never had a bad issue with the carpet or the installers....We don't even bother shopping elsewhere for our flooring needs....Great quality and competitive prices
Review by Thiruthani3 years ago
The "artist" doing our tiling was very professional, the result exceeded our expectation. The only glitches were from the warehouse, where some of our order didn't get sent with the rest of our materials. This caused a 1 day delay in finishing the job.
Review by Silverbracelets Donnithorne3 years ago
Ordered March 3. Finally installed May 6. Problem with side match. (2 different colors). Reinstalled June 3. Meanwhile, all of our furniture was moved out of the bedroom, total inconvenience for 3+ months. Every time the installer went outside, he left the front door wide open. After they "cleaned up" and left, I almost stepped on an open safety pin left on the floor. They also left a pop can on our headboard, and the sliding door wide open.