Terrible experience!!! Evoid this company!! They just stole 80 euros from is!! Horrinle customer Service (no one picks up.. everything via email!!) SCAM ALARM !
Review by Delavan7 months ago
The booking process was easy and smooth. We rent a car from Herz at Torp Airport Norway. Fast service, efficient and clear communication. Very satisfied. We will use Mietwagen Check for our next trip.
Review by Chrishema8 months ago
VERY BAD EXPERIENCES WITH CLICK RENT MALLORCA!!!
It all started with a very bad experience when I showed up for pickup the car at 26.07.2019 in the office of Click Rent in Palma de Mallorca Airport.
I rented a car with a voucher of BSP Auto, which is a rental broker.
Your rental contract number is CON485327M / BSP AUTO. Booking number: CR485327M.
The Car was a blue Audi A1 with the plate Number: 2066 JXW. Agent Name: LORENA MARI G.
During the rental process the Agent draw an amount of 1.700,00 EURO from my credit card as a deposit / pre authorization.
After that she asked me to sign blindly the handing over document of the car. In this document were 7 marked previous damages.
I explained her that I would like to see the condition of the car and check all damages by myself before I sign any document.
It was a long discussion with her. Finally she admits that she has no time to come personally to the car.
She offered me, that I can directly go to the returning department and ask them to check together with me the car and add more visible damages on this document.
She kept one copy of this document and gave me the original.
And literally I found 30 + damages after 30 minutes of my precious vacation time on this car, which were not stated in this handling over document.
The person in the returning (dropoff) department added these damages and signed/stamped them.
I was really upset about this method and the condition of the car. It seems for me that this is systematically and illegal done by this rental company in hope that they find
enough stupid persons who will fall in this trap.
I took pictures and a video of the car at the time of pickup in front of the returning department and an employee.
You have to understand that I am in vacation and I am not a car expert by profession. So I did my best and hoped that I have discovered all damages of this car.
I drove the car carefully and no accident or damage happened to me within the rental period.
On 31.07.2019 I showed up at the dropoff point (returning department) for returning my car. I handed over the key and the original handling over document.
She was irritated that there are so many more markings of damages then in the copy, which she has in her rental dossier. She was also speechless about the general
condition of the car and talked loudly to herself “how could they give you a car like this - in this condition - for rent?
And immediately she looked at the document and went to the co-driver side (right side of the car). The first thing she looked at was the rear door at the right side of the car.
She opened the door and looked at the upper area of the door, which is next to the roof of the car. This irritated me pretty much. Why is she directly running to this explicit door?
Why is she leaving the rest of the car disinterested? I guess that this will remain a mystery - because this seems to be a set up scenario.
She called me next to her and said:
“Here, look at this. Someone forced the door and tried to open the car at this position with a tool”.
I saw minor scratches of the length of 3 cm underneath the rubber sealing of the doorwindow and beneath one tiny dent of 0,5 cm.
She said that I have to pay for this (or my insurance) damage. I explained her that the car is allover damaged - and especially the roof showed many damages which are marked already at the document.
I explained her that this must be a previous damage, which we haven´t seen upon pickup.
After a long discussion (and the possibility that I miss my flight) I decided to sign this returning document. Otherwise your employees would not let me go away.
By contemplating this allover situation It feels like your company has found a “clever method” to rob peoples money with criminal methods like gangsters.
I totally disagree with this method and am not willing to pay any amount for this rip off method.
Review by Meese1 year ago
They are completely confused about whether winter tyres are or are not payable extra (or whether they even are available at all!), despite those being shown as 'included' in the booking process. Also, tried to shove unsolicited insurance on me that I never opted for, and which I had to spend time figuring how to cancel. NOT recommended.
Review by EightOne1 year ago
super Filter - toller Cashbackcardpartner
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