We just purchased our second Miele dishwasher, as we loved our last one. The new one works great at cleaning the dishes, which I realize is very important. The problem with this new one is that there are no longer any indicator lights whatsoever when the cycle is done. That is, when dishes are dirty there are no lights at all, and when the cycle is complete and dishes are clean, also NO LIGHTS at all. I phoned Miele to ask, and was told this was likely an energy saving thing. All I know is, I find it very frustrating. My daughter has twice now unknowingly added dirty dishes to a clean washer, and who can blame her when there is zero indication? If they could come up with a fix for this maybe? Have technicians come out to make adjustments to the light panel? Anything? Very shortsighted decision-making for such an expensive and high end product. I’m all for saving energy, but it can go too far, as is the case in this instance.
Review by Loriorciuoli4 weeks ago
Buy a Bosch instead or why not buy two - it will be cheaper than a broken Miele that they cannot get round to fixing (too busy?) - We bought a Miele washing machine. The 10 year guarantee sounded great. When our washing machine broke we were offered an engineer in 12 days time (with a family of 6's washing to do). We were then telephoned to say the engineer was poorly. 1 engineer for 3 counties - really?
So a redundant extremely expensive washing machine that is sitting there unfixed with no new appointment
Do not be tempted to 'keep up with the Jones's'
Be sensible and buy something cheaper instead (or two - if one breaks down just replace it with the other one)
Review by Refreshed2 months ago
My first Miele washing machine l had for over 18 years and the only reason I had to let it go was because of a house move with integrated appliances. I was very happy with my tumble dryer too. I know they are expensive items but so worth the extra money. They last & last & last. I can also recommend their vacuum cleaners too. I’m on my second one now and only because I gave my older one to my daughter that I had to purchase another. Not once in 18 years did I need to call the Miele engineer out to my washing machine. I had to call out the engineer for my tumble dryer once in 12 years. Mind you we were a family of six at that time so I’d describe my tumble dryer as a workhorse. I would highly recommend!
Review by Tantz2 months ago
Worst customer care and worst quality dishwasher
If I could, I would give Miele a zero star on customer care and for not standing by their product. The "expensive" dishwasher we own has been giving us problems from the start for everything imaginable. We've had a history of repairs and replacements - nothing but trouble. The water proof system was replaced twice already and is needing a third replacement in the 12 years we own the appliance (they will do nothing for you after 10 years except offer a miserly 20% discount on $130.00 part - whoopy!). The last replacement lasted only two years. So I called in to see if they could replace this for free and stand by their product (this is after I just had a repair done two weeks ago on the dishwasher. Tons of replacement parts were replaced then). I called and spoke to the Supervisor, Tom, about the issues I've been having and the 20% discount on the part was all he could do for me. He says he understands, but he doesn't. If he did, he would have stood by his company's product and took care of his unhappy customer with a history of repairs. I will not recommend miele dishwashers to anyone. I would also warn that they don't stand by their product after ten years. Why bother buying a so call, "high end quality appliance" when they can't trust it to last more than ten years. If you get a lemon, you're on your own. They will not go out of their way to do the right thing and take care of you. Best to work with the company, Wolf. Their customer care is amazing. They paid for parts and repair on my wall oven even after 12 years. Just for the record, I only call the company when I've had too many work and repairs paid on the appliance. If I'm buying quality, I expect it to last for at least ten years or more and then maybe a repair. The dishwasher is a piece of junk! Miele customer care is the worst! They are a difficult company to work with and does not care about you, just their bottom line! Stay away from Miele. Their product is not worth the money, poor, poor quality. I'm disguted with my experience and I'm getting a new dishwasher. It will not be a Miele. I will make sure my friends, family and neighbors know of my experience with Miele. Disgusted!
Review by Customerzoran Pickings3 months ago
Let me just say that Miele products and especially their customer service are way OVERRATED!
We purchased a Futura Dimensions dishwasher for over $2,000.00 in 2014. The stainless steel “sasha flashing” that goes over the control panel on the door and bends about 3” over the corners came dislodged causing the door incapable of shutting. The part seems to snap on to a piece of plastic on the control panel housing. Aesthetically pleasing but not a very stable design. Hence this is the third time I’ve had to have this serviced.
When I called to make an appointment for a technician to service on September 5, 2019 I was was promised they would come out on Friday September 6, 2019 and that they would call me between eight and nine in the morning that Friday to let me know what time they were coming out. By 9:30 AM I had not heard from them and I called the Miele dispatch. They said that I was not on the schedule. I said I was and spoke to a gentleman who confirmed the appointment. They pulled the call and reviewed the conversation. I was told I was correct I should’ve been on the schedule and that it was their error.
For my inconvenience they offered 30% off a part that cost $600 which brought that to $420 plus I’d have to pay the $150 for the service call and $90 an hour for labor.
I was stunned at the price of the repair especially for a defect that i have to address now for a third time. When I asked for a manager I had to speak to a floor supervisor Lauren in New Jersey who proceeded to talk over me and kept saying this is a billable call - very condescending. Lauren refused to provide me with anyone else in corporate. So again she inconvenienced me by having me look up this information myself - NICE!!
For what it’s worth, I reach out to Jon Heck CEO USA operations and still have not heard anything back since I reached out on September 6th.
I have purchased several Miele products (vacuums and other) in the past but at this point I will never do so again. For the cost to have that dishwasher repaired I could buy a brand new one from a different company that would be a comparable product. I will not pay for a repair that has occurred for the third time and Miele refuses to do nothing.
Take it for what it’s worth it’s your money and time.
Review by OreoPlay4 months ago
New fridge freezer KFN28132 on 2 year warranty. Its 21 months old found the whole thing had stopped working. All freezer food had to be thrown away and no compensation from Miele. Engineer said he had to order three new parts but not available for 10 days. Miele has the worst customer service ever. They are complacent and I will ner buy that brand again. I notice other unfavourable reviews on the John Lewis customer reviews.
Review by Coromoto5 months ago
We purchased an entire kitchen suite of Miele products 8 months ago. We have had continued issues with our ice maker working for Model # F1913SFSS (Large freezer). We have been without ice for over 89 days (total). Miele has been out to "fix" the ice maker 4 times and did a total replacement of the ice maker last time. It is broken again. My call to Ferguson (where I purchased it) and Miele were horrible. Ferguson flat out told me that once the product is in our home, it is my responsibility to work with the manufacture and once again, Miele told me that I have to have my freezer serviced. This was a very expensive freezer (not that it matters) but the service is horrible. I simply do not know why they are not replacing my freezer. How many times do they have to fix it and it is broken again! BEWARE of Miele and Ferguson.
Review by Kidlike6 months ago
Bought a washing machine from Miele 10 years ago. Washes great but in the first year had pump failure. After that had quite a few faults during the 10 year period, got fixed every time. Now it’s been 2 and a half weeks since I’m without a working washing machine. Still have warranty on it. They came to replace a part and instead two parts got fried. For the past 17 days Miele said they sent the parts. Today we phoned said they sent them today. Oh and did I mention that I also have a 8 month old that requires a lot of washing. Never ever will I buy a Miele washing machine.
Review by Muhuthasim Romaker6 months ago
We purchased our Miele S7210 vacuum 9 years ago for £250 with a £30 warranty which covers 10 years - excellent value.
We have sent it for service 3 times during this time.
Each time the service and repairs have been 1st class.
Miele arrange a box for the hoover to be dispatched in for repair.
Box delivered to our home one day for hoover to be packed and then collected the next so excellent door-to-door speedy service.
Most recently we sent our hoover for repair on the Thursday and it came back this morning (5 days and this is over the Easter break).
Vaccum has come back fully working and I can see it has had an overall with other slight faults repaired - clip replaced, new attachment, new filters - come back like new.
Would highly recommend Miele vacuums. Our next hoover will definitely be Miele.
Thank you very much to the Team.
Julie Roche, Sheffield
Review by Daiquiri Kapetanakis6 months ago
Bought new expensive micro wave an oven combi.3 engineers later still not working only used 2 hours ridiculous
Review by DCosta Shawash6 months ago
recently purchased a vacuum cleaner which is excellent and very well made.
However,I had a query regarding the length of the guarantee and had to ring customer service ( should have said NO customer service )
The response from them was abrasive ,rude and downright unhelpful.
I eventually ratified the matter by e mailing the CEO of Meile UK directly and raising my concerns with him.
If this level of customer service continues,then this is the last appliance of theirs I will purchase
Review by Vashaun6 months ago
Tribute to Miele Customer Service for arranging a prompt engineer visit (MrSanders) who was most efficient, very tidy and polite. Dishwasher running well following fan problem.
Review by Johnna Plavcan8 months ago
Having invested in a 'quality' brand I expected great things of my Miele Twin Dos washing machine, trouble is Miele cant supply replacement detergent cartridges. My current order has now been promised to be dispatched on the 4th of February, I ordered on the 5th of December. my previous order took 5 weeks to deliver, Customer service offer no explanation - just reiterate due date, this is simply unacceptable. buy a Samsung instead - I wish I had!
Review by Domnica Bagosy8 months ago
Useless customer service, technicians not showing up, Miele in the UK is a disaster: why are the Brits so useless and disorganised, I wonder. This is not passing muster, especially when you are representing a German brand like Miele! Really crap service and after-sales services
Review by Mhairi8 months ago
We bought a Miele washing machine it cost nearly £1150 pounds and we would describe it as very average at best.We gave Miele a second chance when we bought a vacuum cleaner Dynamic Allergy U1 because of the reviews.When we first used the product two small plastic fittings on the underside kept falling out so we super glued them back in place and this appears to have resolved the issue.just after two years the suction hose near the handle split and we couldn`t believe it .Over £100 pounds to replace.Our previous Dyson was over nine years old and still working well but because of the age we decided to replace .As far as I`m concerned I would not rate Miele that highly despite the hype.
Review by Raiyine Beckingham8 months ago
Review of Miele
Updated 2 minutes ago
Miele....a name and brand you can trust with a cutomer care team to to match its superb products!
I have TWO mile vacuum cleaners...both red...S211 AND C1 cats and dogs pet hair...both have never let me down no matter what the task!
Miele make quality vacuum cleaners that their rivals cannot match based on my experience!
I have had Dysons/Vax/Panasonic/Shark...all decent enough quality and performed ok (but needed more maintenance than the Mieles)!
The Miele suction on both the S211 AND C1 is just superb...even when bags are full/filters dirty...these Mieles still do not lose suction unlike the others I have mentioned!!!
Superb products that leave their rivals gathering dust in the loft (like mine are now)!
Would only ever buy Miele vacuum cleaners again...my tip is to change filters and bags regularly (Mieles own ones are best)...and these machines will last forever!
Mieles customer care team also match the quality of their products....just been talking to a lovely young lady from Miele (Kathryn) who was polite/helpful and a credit to Miele ...so not only are their vacuum cleaners superb and a class above many of their rivals....their staff members and customer care team are in my experience second to none too!(Kathryn)!
If you want a quality vacuum cleaner that will last ....Miele is the name you can trust...and if you want to deal with a company that looks after their customers then Miele won't let you down!
Review by Caleta Bunsell9 months ago
Review by ClearData Spurway9 months ago
I have a twindos washing machine.
Some weeks ago i tried to buy the detergent cartridges. There appeared to be something wrong with the website. and I couldn't purchase any. I wrote to customer services, they have still not replied.
Tried again to buy some, as I am now really running low, I now discover that 'due to unforeseen demand, the product is not in stock'. Which is probably why I couldn't buy any weeks ago. What incredibly poor service. How can they run out of stock on such a core product.
I wish someone else manufactured the cartridges and then I wouldn't have to buy from Miele.
The moral of this story is don't buy anything from Miele.
Review by Jeffson Domenighini10 months ago
Hurtig levering og frem for alt et kvalitetsprodukt der duer
Review by Verda Zolobczuk10 months ago
Before I purchased my dishwasher I looked in which magazine. "large dishwasher no major flaws"
I looked at the reviews on Miele -not many- but all good.
When it arrived the baskets were not as listed on Miele. When I questioned them, I was told "that's not on your model" but it says in two places on your site it does. "We have a disclaimer that we cannot be held responsible for mistakes"
My supply Pounds of Winchmore Hill london N21 were great. The owner called & wrote a Long email to Miele who wanted me to pay over £200 to have what I thought I was going to get for the £1000 I had already paid.
When I tried to post a review on their web page they wouldn't allow it. They said it was against their terms & conditions. That's why the reviews were only good ones.That afternoon They said they would send me the missing parts free of charge. Even so, if I was paying that sort of money again, I would not buy Miele. It washes clean, but stacking it does not suit my family. Very hard to support a wine glass in the top basket. and serving dishes in the bottom basket do not stand up so you can get more in.
Review by Roodi11 months ago
FRIDGE FREEZER. BOUGHT FIVE YEARS AGO AND NOTICED THAT THE QUALITY IS NOT GOOD AS IT USED TO BE AND PARTS ARE VERY WEAK. CALLED CUSTOMER SERVICE AND EXPLAINED TO THEM AND NOT INTERESTED.
Review by DiogoSilva1 year ago
BEWARE THE REVIEWS!!
CALL ME A CYNIC BUT I ALWAYS MISTRUST REVIEW SITES WHERE ALL THE POSITIVE REVIEWS ARE ONLY A LINE OR SO LONG (makes me think the organisation may have hired a click farm to improve their review status) Don't just read the star rating have a look at thecomments then make up your own mind about whether you believe or not.
Review by Alanaudit Sorle1 year ago
MIELE VACUUM COMPLETE C3 EXTREME BAG SEAL FAILURE.I first purchased one of these vacuums in 2016 as it was the best performing machine with suction and filters for my budget at about £150.The genuine expensive bags were used as per instructions but less than a year later the partly full bag failed on the seal.MIELE UK REFUSED TO TAKE RESPONSIBILITY but offered me instead a £90 service to clean all the debris that had gone into the motor.Bag seal failure was not on the agenda apparently at all.No free inspection was offered on this first one.I thought I may as well just get another which did not cost that much more than a service,a service which would clean it but would not address the issue.I kept the first one,useful for parts I thought.So stupidly thinking it was a fluke with no chance of compensation I bought another one thinking it could not happen again.IT HAS.At just a year old the same story.Miele uk did not reply until I copied the email to HQ in Germany who promptly told Miele UK to sort it out.Now they want both machines for inspection.The bags are again being sidestepped.All they will find is another machine full of dust in the motor.If on inspection it is not an electrical or mechanical fault...ARRRGHH ITS THE BAGS..I will be charged a £90 service fee.ITS THE BAGS MIELE.THE £10 FOR 5 BAGS.Anyone else have this problem or advice on how to proceed?Miele uk cannot locate the first complain last year lost on an update apparently...of course.TOTALLY UNACCEPTABLE MIELE.
Miele finally took both machines off for inspection but serviced them both unexpectedly,keeping the bag and box and not inspecting them at all.After 3 emails they finally said service engineers did not have a bag inspection on their worksheet.Nor was I sent the bag and box back so trading standards uk could do nothing to check them.Maybe this is why Miele do not have any bag batch recalls according to their customer services..Bag failure is never documented?Emails and copy to Hq Gutersloh,that does make things happen.I have two working Miele at present,but remain unconvinced bag seal failure will not reoccur.If this happens to you get in touch we will set up a failed bag help group and petiton their hq
Review by Envisarator1 year ago
I am writing in here in Miele country home, might be some one hears it!
Such unfortunate experience with Miele & such waste of money and absolute horrible experience with customer service!
I live in Denmark and “Unfortunately” I bought Dishwasher, Washing machine, Dryer machine, Refrigerator and Oven from Miele, as I trusted to the brand.
First challenge as non-Danish speaker was to find manuals in English! I wrote to whole of Miele in DK, DE and … but no one could send me real manuals and after some follow ups from my side they either stopped to write me back, or just passed me to another department! I could find 2 of the manuals from internet!
As stated I am suing a G 6825 SCU XXL dishwasher, I bought it less than one year ago.3 weeks ago I’ve got F78 fault which means the circulation pump is defective. So, I called the service centre and I’ve been told a technician will come in 2 weeks to look at it! Common! It is not a fancy useless stuff in a home it is dishwasher!
Finally, the technician cam and changed the pump, and surprisingly the day after he left, we got F25 which means this time the heater is defective and the same scenario of calling and waiting and ….
My question is simple, and it is WHY! Why it should happen when I paid this amount of money for a product? It supposed to not to be THE Good product, but it seems it’s THE absolute HORRIBLE one. It is the JUNK!
I hope someone in that organization still cares about the reputation of Miele and does something to end this mess.
Review by Yudora1 year ago
Dårlig tørretumbler som selv efter fire service besøg ikke kan tørre lagner. De bliver til en bold som er våd indeni.
I have a dryer that even after four visits by service personnel doesnt dry sheets. I get a ball that is very wet on the inside.