I bought a TV from Midlands Direct in September, they took my money, said there were delays when I phoned to chase my delivery, then stopped answering calls or emails, and post was returned. Trading Standards contacted me to collect details for an investigation.
Review by Dafni4 years ago
Order Lego for my youngest son was the best price on the Internet and came in a couple of days
Review by Afriedman4 years ago
As per the last comment. The cheap prices drew me in. Was a little suspect when saw the only payment option was World Pay, but proceeded to order goods. It's over a month now and the goods haven't arrived despite the status on my order showing "shipped". Customer service team are useless and fob you off saying the goods will arrive in 2-3 days, we are waiting for a tracking number or my manager was going to phone you about this order! No money has been drawn from my account, but likely to cancel card to ensure there is no wrongdoing!!! An unexpected package arrived yesterday by UPS labelled electronic goods, but inside was a single inkjet cartridge. This set the alarm bells ringing that this site could be a scam. Be careful!
Review by Benthe4 years ago
I'm not great with words so I'll keep this short
I ordered it on Monday and it arrived on Wednesday
I got a request to review them today and I am happy to say that tey're fantastic
Thanks for listeining
Review by MotaDelcio Kirkland5 years ago
Don't spend any money with. It's now 20 days since we ordered our item. I've sent 3 emails and have had no response. The telephone costs you 10p from bt land line and no one answers.
We are referring to trading standards.
Review by BRLwood5 years ago
Were very helpful and well priced
Review by Namur5 years ago
They had cheaper prices than any other uk site, before I bought the laptop I came first here to find good reviews, their site had a uk address and phone number and they're also registered as a UK limited company and their google map address wasn't a bedroom it was a proper office so all good right? well 1 week laptop hasn't showed up, no email confirmation of purchase and no updates, when I log in their site order keeps saying processing, they don't reply to my email and their phone number doesn't work.
I am having to now order a new debit card because I'm afraid they'll use my details, also it's sad the laptop wont turn up in time for my wife's birthday. my order number: 205
Review by Nimz5 years ago
They're fantastic people. I bought a hoover and it arrived on time however upon getting it I realised i wanted a different model so I called them up the next day and they ordered a very handsome UPS delivery man to collect it and got me an alternative within 3 days.
I'm very happy that I found them. Their customer service certainly made my day.
Review by Mh5 years ago
I rarely buy things over the internet because it can be very overwhelming with all the forms and letters, t&c's ect but these guys talked me through the whole. Arrived soon enough, 3 days.
Review by Kofekakala5 years ago
I was shopping around for a new telly as you do, I found the one I wanted so I went trawling through the internet for the cheapest price. I couldn't believe how much cheaper the price was compared to other retailers/websites etc... I had never heard of the company previously so was a bit dubious but nothing ventured and all that. Telly arrived by UPS in about 6 working days (i live in Northern Ireland so not bad really), good communication from the retailer, UPS tracking number provided, cheap price and delivery charge, standard delivery times and I got a 20% discount code to use for another purchase prior to Christmas which was a nice bonus. I have no problem using/recommending these guys and the website will be my first port of call when researching prices in the future.
Review by Reflect5 years ago
Was looking for a new pc online came across this website. Rang the customer service line for some extra help. They were so helpful.My new pc came in 2 days. Thanks!
Review by Shopchic5 years ago
recently bought my new htc. was unsure about delivery times and details about the phone and the company was really quick to respond to my emails. quick delivery. couldn't be happier with the service provided.
Review by KMorris Kempter5 years ago
My opinion of midland direct services is that they're a fun and professional group of people. They called me to update me on an order that I was curious about and I felt really at ease because they guided me through their entire procedure and it all made sense.
I hope that next time I buy from them they will still have the time to be so friendly
Midlands Direct is rated 4.0 based on
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