I should have read the reviews. Big mistake!! Same issue as others that have left reviews. Ordered then after 5-9 days nothing had arrived so tried to contact only to find out the number on there website is not recognised. I am now over 1 month since order was placed and have only been able to get an auto response from email. I have now opened a case with PayPal so hopefully will get my £103 back.
It does appear that they are continuing to take orders on there website for the propose of committing fraud. PLEASE PLEASE AVOID!! We need to get them shut down ASAP.
Review by RSlubowski1 year ago
THEY DO NOT EXIST! NO RESPONSE TO EMAILS AND TELEPHONE NUMBER IS NOT AN ACTUAL NUMBER . AVOID
Review by Quitzeh2 years ago
I placed an order with them on 30th Sep 2017 and the order total of £36 was taken from my account by Paypal on same day. However I have yet to receive my order. Checking on their web site the status of my order says "address check" what does that even mean ?
Their main business number 0116 2489633 seems to be out of action - I tried it 2 different days. Also no reply from their sales email yet.
Its such a shame if they are gone as I had 4 successfully completed orders with them over the last 2 years and no issues with their products. but its even more annoying if they debited me knowing that they could not fulfil the order - has anyone else got any insights - if I paid through PayPal can I get my money back ?
Review by JorgeC2 years ago
This company is a scam.
I placed an order back in Aug 2016 and it was never completed. Emails were sent from Midland Plastics that the order is on its way and eventually no communication.
I am amazed that they still have a website, please avoid them as you are wasting your money.
Review by Neggin2 years ago
Ultimate Waste of Time
My Previous Review (please read ADD-ON at the end).
My carpenter recommended Midland Plastics. Maybe he has been lucky? Do we have to depend on luck to get some basics right?
Orders will be in 3 to 7 working days? They will send an email so a delivery date can be arranged?
Phoned Midland plastics who appologised for no email and arranged with them at the same time for delivery on Thursday 21 july 2016.
Order did not turn up but the email did.
Sent email reply early hours 22 Jul 2016 stating that they did not deliver?
Phoned Midland Plastics during day Friday 22 July 2016. Complained that as promised the delivery had not arrived. Worst is I had ordered work for the weekend. Also that they had breached their 3 to 7 days delivery date.
Their response (my fault)?
Should not have ordered work to be done until Items have arrived.
They even stated that, even if items have arrived I should not have ordered work until the items have been checked as the items may be faulty i.e holes and I would have to replace items. Ludicrous as my carpenter would have to be present to establish if the items were of good quality? Is this company real????
This is very serious. This company as I have now found out is not Better Business Bureua (BBB), in other words not reliable, not responsible, cheap, nasty,unprofessional, unhelpful, money grabbing and certainly in the bracket of deceitful, fraudulent, unreliable, cheating and unprofessional.
My advice is not to pay up front as I foolishly did, not to believe their false claims and certanly not order from this corupt company. I can only hope that I get a delivery at all and sinserely hope that the quality of product is half reasonable. Very worrying.
I cannot see this company going forward outside of the EU with pathetic female voices of appology. They need precise and defined organisation.
Could you deliver Saturday? No. Don't deliver Saturday (obviously don't want to make amense) Might deliver Monday?????
Well it did not arrive Monday?
Not only did I phone but my carpenter paid them a visit in Leicester. This company does not seem to have any sort of tracking for customers. Basically once they have your money thats it. They will do as they please and not communicate with you. You have to chase them.
The Items arrived on the Tuesday (after much argument on the Monday with them) 15 days after the order was placed and 8 days after their promise on order to deliver within 3-5 days.
Midland Plastics seem to be office bound 'Middle Men'. They order from:
Nick Gray, Unit 8 Britannia Enterprise Park Litchfield WS14 9UY 01543 543 435
Nick Gray actually make the delivery so it seems'middle men' Midland Plastics do not do any work at all.
Just maybe it might be cheaper to go direct?
Review by Wonda2 years ago
Avoid at all costs. They don't know the meaning of 'customer service', assuming you can actually get them to answer the phone (have just held on for 30 minutes). Numerous phone calls over 2 weeks, numerous delivery dates promised but still waiting. Would like to name and shame the person who today said "your questions and concerns are not relevant" and who was extremely abrupt and rude but will give her the opportunity to reflect on her manner and to have some customer service training!!!!
Review by Fienieg2 years ago
Reading the other reviews I was also sent 2 sheets of plastic, very scruffy, wrong size, wrong colour, wrong amount!!! Surprised they got the address right!! I've sent countless emails to all the contacts relating to midland, wanna, and plastic sheets. What amazes me is that the site is still active ready to trap other unsuspecting people!!!!! Are there no consequences for internet fraud!!!!?? I'm going to try get my funds back through PayPal but I checked out as a guest and used my mums debit card so not exactly straightforward! Hope everyone else has managed to get their money back ? Would LOVE to get my hands on these people!!!
Review by Mayfly2 years ago
Wrong in every way, scratched to hell. Well packaged so not the courriers fault!
No reply, number is disconnected/incorrect and they have ignored my emails. I requested my money back via paypal and have threatened them with recovering my money via the Small Claims Court - prefferably with bailiffs too!
Lets see what they do now?
Review by Desira Backschies2 years ago
Ordered plastic sheeting on 7th Sept 16 and nothing heard since. They do not reply to e mails and the phone line is down. I will be reporting them to the police and Trading Standards. I checked with my bank and they have taken my money. Having checked trust pilot I now realise why.
AVOID AT ALL COSTS.
Review by Moreshwar2 years ago
I wish I had checked this site before ordering with this site, I placed the order over two months ago and still have not got the goods, nor any response from them either by phone or email.
Review by AyeeBrady Hommura2 years ago
Same as all the other reviews!! How come they are still allowed to have a website and continue to take money from people. Sorry but if I stood on the street taking money from people I would be swiftly arrested why should they be allowed to get away with this online !!! Luckily my order was only for a small amount t £25 going to see if I can get the money back from my bank will them be reporting to the police!! This should not be allowed to happen these days !!!!!!!!
Review by Seval Pouchet2 years ago
I ordered some plastic sheeting from them on 25th August.
I actually went in to the premises as a live nearby.
The office staff took my order and said I could collect in a week.
I phoned when i hadn't heard and was told it would be another few days. When I phoned this morning the line was dead and the website down.
What concerns me, apart from losing my money is that they were continuing to take people's money when they had no intention of supplying the goods. I have reported them to trading standards.
Review by Gybrush2 years ago
I agree with others . It appears they have taken our money and not delivered the goods. I cancelled the order , but they now have disappeared from public view, no phone, If you paid by Paypal you can claim for refund through them. They will do the chasing and if Midland have gone under ,you will still get refund. ( at least thats what they say?)
I will update if goes OK.
Well Paypal did what they said they would do. To the letter. Refund after 10 days.
BUT BEWARE, MIDLAND PLASTICS WEBSITE IS BACK,
Review by Nikulkumar2 years ago
This company is a complete scam Michaela took my order and payment on 25th August 2016. 2 weeks passed and I heard nothing. When I queried Michaela about the order she stated there was no record of the order even though the money had been taken. She finally found the order and a week later I received part of my order and some acrylic the completely wrong colour. When I questioned this Lucy asked for a photo which I provided and I was told by her the rest of my order would arrive next week along with replacements for the incorrect colour acrylic supplied. None of this arrived and I'm now out of pocket. The phone line is dead, website shut down and facebook page removed. It's disgusting how they can take all these people's money and fold the business. I will defiantly be taking this matter further, and seeking a refund.
Review by Polia Hemgren2 years ago
Ordered 23rd August, no delivery no refund, How do some people sleep at night. The office girl Micheala is a liar and a fraud.
Review by Kierone2 years ago
Placed order but no confirmation, unable to contact them as their phone number is disconnected and I had to get a refund from paypal. Avoid at all costs.
Review by Radders2 years ago
I do believe they have gone bust....
Website now down, no answer on the phones or response via email.
Lost my money - Thank you very much you conniving bunch of crooks taking my money on 15th August knowing you were going out of business!
Review by Stmc Derrow2 years ago
Placed an order for a piece of plastic on 9th September. Paid twice as much for delivery as I did for the piece of plastic, so was not happy when it still hadn't arrived after the 10 working days that was the maximum I should have have had to wait to receive it. Have chased up twice since and have heard nothing, just tried calling them but the line is dead.
Upon the advice of other reviewers, I will be trying to get a refund asap.
Review by VladimirNadot2 years ago
I have ordered the policarbonate roof from that company 07th of September. The goods not arrived yet. It seems like the company is closed down. No phone answers , no email respond. Have some one tried to visit them. Are they closed? I have pay for goods £950 over they website using debit card. If they closed, how to get my money back?
I need to order another materials to finish the job.
Review by Benci2 years ago
I had ordered polycarbonate sheets from Midland Plastics. Got confirmation that it will be delivered within 9 days. Contacted them on the 5th day to confirm again and I was told it will be delivered on 23rd. No delivery, I was told they had issues with the courier and they will deliver next day. I asked them if they could definitely deliver or I could cancel the order and re-order from another store offering 48 hrs delivery. The lady replied that it would definitely be sent next day. No delivery..When I called up, I was told that the courier did not have a vehicle to transport the one of the sheets as it was too long and it would be delivered after a week. When I complained that the builder was going to start the work and I will lose money, instead of being sorry, the manager just said it was my problem. I should not have started the work before the goods were delivered. They had 10 days to deliver ( their site says 4-9 days delivery) and they had even confirmed the date. And I lost 180 GBP as I had to order the stuff from another store at a premium rate for next day delivery. My advice to anyone would be to stay clear off this company. And I got my money back after I complained to Paypal. Appalling!
Review by Rizvi2 years ago
Looks like this company no longer exists phone number, website even the Facebook page has disappeared. Did a little digging looks like the company was changed to a Dormant company back in April which means "A dormant company is one that has been registered with Companies House but is not carrying on any kind of business activity or receiving any form of income." essentially they have been gone from the tax mans eyes since April but have continued to trade illegally and have either been caught or more likely have finally skipped town. Hope this helps some people on this site get money back.
Review by Shawlean3 years ago
Rubbish avoid women was unhelpful when I spoke to her last Thursday
Review by Rangarirai3 years ago
I ordered on 11/7 and was advised a 7 day delivery after 7 days I chased them and they advised delivery would be 25/7- no delivery. they advised delivery would be 27/7- noo delivery.They NEVER call back and always blame the courrier. I was advised 'you dont get to speak to directors you get to speak to me the office manager' I cancelled the order and ordered from my usual supplier who delivered next day. Dare say my refund will never happen either.
Review by Shibra Livadari3 years ago
Ordered some panels on 13th of September and decided to give them a ring today to chase up with the delivery... phone line is dead website is down and I seem to be one of very many financially stitched up customers. Luckily paid with credit card so money not lost. They should be prosecuted for actions like this although the owner is probably having some fun in Maldives or so by now...
Review by Toren Derrow3 years ago
ordered 6 September told delivery 16 September paid £392.50 tried ringing them phones disconnected web page disconnected a load crooks got intouch with our bank cant do anything for 15days but the tossers have got our money not happy