The drone I purchased was excellent until the second day I had it and it wouldn't turn on I still have no Idea how this happened specifically as these drones are very expensive I contacted customer support and because I had no access to the email or details I used to purchase I couldn't get a return/refund or replacement. My son was very upset.
Review by Kaiolu5 months ago
I purchased the 2.0+ from a drone show in Birmingham a good few years ago 1 motor stopped working a few weeks after purchase so I purchased the correct motor replacement still didnt work so it was obvious to me it was the flight controller or PCB and never thought it was worth the money to replace it so it sat in a cupboard to this day. I tried with customer support to no avail due to me having no proof of purchase unfortunate I wont be supporting extreme fliers no more for this.
Review by Mrs Blackwell7 months ago
Initially, The drone developed a fault. The customer service I received was great and a replacement drone was sent to me within two days.
I am an experienced flyer and purchased this for friends and family to use as I'm always getting asked: "can I have a go" I fly race drones and commercial drones and don't like the idea of my drones getting destroyed!
I actually love flying this little drone myself! It takes a little getting used to!
first flights go somewhere with open space and gentle wind and it soon becomes fun then hit the stunt mode :)
Review by Lurise Elevators9 months ago
I had a brilliant experience with the customer service team - they promptly responded to my enquiries and dealt with them quickly. I would recommend this company to anyone who is interested in drones!
Review by Wadid Cirneala9 months ago
It says rate my experience with the drone but it broke down after a day. But at least their customer service is really nice and helped me through it quick and speedy and they were really great about it so five stars
Review by Harlock Seingier9 months ago
The learning curve to becoming an adept drone flyer is quite steep but this is surely an economic way of doing it and their videos are full of helpful advice and once you start to get it these little beauties are huge fun. Whenever I've run into a technical problem they have proven to be hugely helpful. I've already got myself on the list for their version 4.0 which looks like it will cope with any stupidity I can throw at it!
Review by Enoshima Represa11 months ago
Ordered my first drone, not disappointed!
Review by Calinaas Eungblut1 year ago
Great customer service - We had some initial issues with the drone when we first bought it but their response was speedy and they sent us the replacement parts very quickly. Great customer service.
Review by Haylonix1 year ago
Excellent customer service and good drone
Review by Ogochukwu Weinell1 year ago
Ordered a micro drone 3.0 combo from these guys but never received it. Turns out they gave the wrong address to their delivery company even though the order confirmation shows the correct delivery address. The delivery company can’t or won’t tell who/where they delivered to and extreme fliers won’t respond to emails. So now I have no drone, the idiots have taken my money and won’t respond to emails asking for assistance. This the most shocking service I have ever experienced. These guys are fraudsters.
Review by Sukasuk1 year ago
I had an issue with the PCB on my daughters drone which upon contacting the company they immediately posted a new one out to which I received within 48 hours of contact - free of charge, without any quibbles. Lidia in their customer services was particularly helpful and efficient! Great company to deal with, recommended!
Review by Sainaghi1 year ago
I do like the drone and how easy it is to assemble parts. The controls are great. I had a camera suddenly go blurry and the company just told me that they are going to send a replacement camera, so that is good. It is a great drone for beginners. My only complaints are that the drone doesn't have an auto hover, the gimbal control doesn't seem to move the camera, and the app has to be re synced every time you attempt a flight.
Review by Maximet Guerry1 year ago
...Was in the first micro drone delivery order a couple years ago; and I’d bought all the accessories in anticipation or learning and using my drone time after time.
Received my drone excited to learn how to use such things; long story short after a bit of use and a small fall one of the propellers broke on one of the arms.
Since that moment I’ve tried to get it to fly; the propeller cannot attach to the arm and after sending emails for assistance I’ve never reecienced any help or support toward my believes simple issue.
I don’t trust the product as far as I can throw it as far as quality and the support has been a complete ZERO. 0 support or care from company so if I could give zero stars I would.
Review by Noisymedia Culture1 year ago
My son has this drone for a year now and it is a very easy & friendly drone to fly with. Unfortunately smoke came out of the drone suddenly and after that the camera & drone didn't work anymore. I contacted support and they told me to sent it back. They replaced the drone and camera free of charge. Now my son can fly again. Great support and good expierence with Micro Drone!
Review by Flyinanyweather1 year ago
Had a problem with my drone and although it was 18 months old and I had no receipt , spare parts were in the post and arrived next day free of charge What more can you ask for ? Thanks Lidia and the team Brilliant customer service
Review by Mageshwaran1 year ago
A great little drone that has give my family and me many hours of fun. Then, when a battery started showing it's age, the company even offered a Gesture Of Good Will as I was figuring out which batteries I would need for replacement.
Great company and Great Product.
I would recommend this to anyone looking for a drone. Great Fun!
Review by Raoof1 year ago
Good price for what you get. My son 15 loves it and using a method Scott s taught us he is teaching me slowly. He controls the lift I crash into stuff. Still fun and durable. Looking forward to the ball they are working on. Great demo at maker faire. Nice gentalmen in the booth. Good deal
Review by Chinaza1 year ago
I have names for my micro drone's, yes i know!! your thinking, they looks the same, how can you tell them apart? well I can, because i spend a lot of quality time with them all :-)
I've got a range of UAV's and they all have a different functionality. If your new to the hobby, no matter which device/manufacturer you buy, two things will happen, "you will be taken" :-) Sorry could not help it, seriously two things will, you will crash and your device is not always going to work out of the box. That's how it is. But what I have found with the Micro Drone, is that smile it puts on my face, when you make a manoeuvre that you think shouldn't be possible on this little fragile looking device but it does beautifully. I actually learnt to fly using the MD 3.0. Parts have not worked and motors have failed, but you have to expect that, in this hobby don't expect for it to be perfect, but i love tinkering, so I don't mind so much. Customer service? Excellent, every time I've had an issue, I've emailed, always got the result i wanted. What more do I want. Best thing your not waiting 10+ days waiting for a motor to arrive.
Review by Pixu1 year ago
Just got this at maker fair. Had a small issue that the company quickly fixed. After getting it home i broke the controller and the company set me up with a method to fix the joystick. Amazing experience. Now just to learn how to fly this without hitting the wall! (yes first drone! YAY slow speed!)
The drone has been great but the company even better!
Review by Elian1 year ago
I have just bought the microdrone 3.0. It is probably the best drone I ever had. It does exactly what it promises. The three modes slow, fast and insane make it easy for anyone to fly. The size means that you can fly it inside and outside. I really love it
Review by Sharkmaster1 year ago
Drone appeared to develop a fault so contacted micro drone support via email (as you cannot ring them)... their response was abrupt to the point of being rude and made me feel as if I was stupid. A shocking level of customer service which wasn't expected with the purchase of a drone which once the fault was sorted out turns out to be a pretty decent piece of equipment.
Review by DanNiz Boverie1 year ago
After opening the drone the remote doesn’t work and no telephone number to contact them , so not a happy customer
Review by Madilyn Dauksts2 years ago
Fantastic customer care
I bought a Micro Drone 3.0 for my boyfriend's birthday and needed a spare battery for it, for a father's day camping trip. Lidia was so helpful and swift to respond to my email and made it so easy to get it in time despite my late order. Highly recommend the drone too!
Review by Lethers2 years ago
This is my first experience with a drone, and i can't use is very often, so i have to get used to the controls, but it's allright.
The done flies weel, and (very) fast, that's nice. When crashing, if the floor is a bit soft, it resist well to chocs. BUT sometimes parts stop working by themselves...
Customer support is great because they send you a new part for free.
If you're used to droning, i would maybe recommend Microdrone, but if you're new, i think i won't, because there's too many difficulties in regard of the fun, in my experience.
Review by Microsidd2 years ago
MicroDrone is the perfect starting solution to get into flying your first drone. Whether it is your first time or you are an experienced pilot, MicroDrone is a strong and nimble drone to play around with. They also have outstanding customer service, instant replies, an understanding and generous company.