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Review by Francesca2 months ago
Do not buy from them...i waited for my order that said 3 to 5 days,I contacted them and was told on the website it said 10 weeks..they had changed the website but thankfully on my order it said 3 to 5 days...I asked for my money back as I needed it fast for a very sick cat who was not drinking..didn’t hear from them...sent another email and they said they would refund my money,if I closed the pay pal dispute,as pay pal does not allow them to refund my money with an open dispute.and they were sorry my cat was sick......lies lies I called pay pal and they said that was not true, never close the case when you have a dispute..pay pal refunded my money....and by the way they will keep telling you they have sold out due to high demand,this story has been going on for months, you will be waiting a long time for your order..I think this company has a China connection somewhere...they could not tell me where the product was made...buy on amazon where they can tell you when to expect your product,it’s safer.
Review by Soph4 months ago
Service is awful! My friend purchased me this as a lovely gift as I'd been harping on about it for months. My birthday comes and I'm elated. The ceramic work is a bit rough, but the design is gorgeous. BUT the service is AWFUL!
After two weeks the pump packed in. I popped onto the site to purchase a new pump, and saw the 10 year warranty. So I purchased that instead, legitimately, on their site, with no warning, terms, conditions etc, as seen in photo. They took my money, and I emailed miaustore to tell them about the issue. They sent me a new pump. This pump failed after less than a month. I'd like to add here that I cleaned my water fountain out once a week, used q- tips to clean the pump filter, and ran it through with white vinegar to clear build up of any nasties. I'm not new to water fountains, so this is not new to me.
But still, another pump failed. They went through 3 different models of pump in this time frame, so clearly they were having problems with other customers.
Today, I contacted miaustore to replace yet another pump that had failed. They said that my warranty was invalid because I didn't purchase it WITH the fountain. There is nothing that tells you otherwise when purchasing the warranty that you're paying for something they won't ever honor. If that's the case, why can you purchase it on their site? When I questioned them about it, they just refunded me my warranty and went on their way. They'll happily take your money, but hide behind self imposed reasons to not honor what you've paid for.
Review by Rita Praino7 months ago
I was excited to receive my fountain yesterday but was dismayed that no assembly instructions came with it. Had to Google instructions on line. It was lovely when it was put together. Then I read the cleaning instructions and felt it was WAY to much work! The fountain is heavy and awkward to handle (I do not have a dishwasher). The pump must be disassembled 2-3 times a week to clean and that would be messy to remove with all the water in the fountain. I decided to return it all find that I have to ship it to SPAIN!! from the US. That will cost the price of the product! When I had questions and emailed their service department they didn't respond. Save yourself money and buy a cat fountain from a local pet store so you can return it yourself or buy a product from the USA. Less costly and less aggravation.
Review by Paula Clark1 year ago
I bought this cat fountain with motion sensor in June 2019, started using it in July due to 1 month to get here. Now in less than 2 months it STOPPED working! Now I can't figure out how to contact Miaustore. The phone number +34 936 818 715 is not USA and doesn't work. I'm very disappointed and I encourage everyone NOT to purchase this expensive product!!!!
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Passatge Mercantil 2-4, Barcelona