Product came exactly as it looks in the advert. It was well packaged and seems high quality with the motion sensor currently working well. Most importantly, my cat loves it!
Review by Protectorate2 months ago
I adore this fountain. It's very pretty and quiet. But the ones who really adore it, are my cats. It's fun to see how they all drink from different heights (one prefers to drink directly from the stream).
Unfortunately my fountains engine broke down in the first month, but after one mail to customer service, I got a speedy replacement.
Review by RaGi Ockacha2 months ago
This is a great product. Whilst my cat was happy with his plastic fountain, I hated how it looked and the fact that the filters cost so much. The miaustore fountain looks more like an indoor water feature than a pet accessory - it’s lovely to look at and because it doesn’t require filters, is cheaper in the long run than those that do. My cat loves drinking from different levels - although I don’t know what inspires that today will be a ‘drinking from the top level day’ when yesterday was a ‘drinking from the mid level day’!
It’s really easy to clean, the pump is silent, and the customer service that I’ve had from miaustore has been excellent. 10/10 would recommend this company and this product.
Review by Mariegold Bompard3 months ago
Honestly the best support service ever!!! I had issue with the pump and they shipped it to me twice. Everything works well now and I disagree big time with the few bad reviews I see, to me the fountain is amazing, super well made and my cats, customers number one of the fountain :-) love it so much that I bought a second one to use it in another room. Thanks a lot
Review by Jocund Yelovskaja3 months ago
Love this fountain!! It’s so quiet and looks very sleek compared to other plastic clunky models, there is hardly any noise further so that in turn has encouraged my (5) cats to drink more, I’m so impressed how quiet it is.
I’ve had to contact Customer Services regarding a tube issue, this was resolved immediately and a new part sent out without question. A really great service from you guys especially Tengiz who has demonstrated empathy and understanding to my issue, thank you!
Review by Pulz3 months ago
My cats love it.
It’s solid and pretty, it looks like decoration.
Review by Monyelle3 months ago
I purchased a fountain with all the upgrades. The website said it was in stock and they charged my credit card immediately but never shipped the item. I have a strong suspicion that this is a scam company posting fake good reviews. DO NOT BUY FROM THEM.
Review by CindyHound Frányó3 months ago
Love the look and feel of the water fountain and my cat loves it too!
Review by Roonz4 months ago
fantastic product and support staff are wonderful when needed cats and dog really love it well worth the money have told my friends about it
Review by Bhagavathy4 months ago
I have recently bought the Miaustore fountain in gorgeous brown. It's practically noiseless and the sensor works perfectly! On top of that I had bad luck with my waterpump since it was not working, but the super-friendly customer service immediately took action and sent me a new working one! Definitely a recommendation!
Review by Priscy4 months ago
After going through a few fountains being dismantled by one of my cats I was looking for one for my other cat to be able to enjoy, this fits the bill. It's so quiet and looks lovely, my cats love drinking from various areas of it and I cannot fault the customer service, would not hesitate to recommend this fountain!
Review by Mrssims Psarros4 months ago
I have had thiscat fountain for nine months now. I bought it as my cat had a UTI and the vet recommended using a fountain.
1.It is attractive.
2.Initially my cat didn't seem to use it but over time she has.
1.It is impossible to clean the plastic tube which connects to the pump. It is recommended that you clean it /change water every 3-4 weeks.
2.It is fiddly to reconnect to the pump and takes about 15 min trying to manouevre the bits together which you have to do blindly.
3.The pump doesn't usually work when you switch it back on and so you have to jiggle the tube and pump fitting or reconnect them as before.
4.There is no on/off switch so you have to use the switch at the mains which means when you are trying to get the pump to pump you are working with electricity and water which is unsafe.
5.When the water runs low the pump vibrates noisily and doesn't stop when you top it up-you have to readjust the connections which means you are fiddling around with the fittings and with water and electricity as point 2,3 and 4. It also sometimes clicks.
Unfortunately I cannot recommend this product
Review by CatinaS Altanov4 months ago
I ordered the fountain, mat and motion sensor on March 2 2019 as a present for my daughter. Yes, delivery was very slow, this is because they will not send the order out until everything is in stock.
Initially responses to my emails asking for updates were slow, however, I found that the live chat communication was much much better and received instant replies from a very helpful lady (Tanja). She kindly offered to remove the mat from my order as this was what was slowing it down, she refunded me the cost instantly. She then said she would send me a complimentary mat as compensation for the delay when it came into the warehouse which was very nice of her.
I finally received my order nearly 12 weeks after placing it. Unfortunately, there were a lot of imperfections in the glaze of the dish. I contacted Miau support (Tanja) again who asked me to send photos. To cut a long story short Miau sent me a new fountain under 2 weeks of me contacting them again.
This company isn't a scam, I just honestly believe they cannot keep up with demand of this very unique product.
My daughter is over the moon with the fountain, she has 3 cats and has just added a new puppy to the menagerie. They all love this beautiful and perfect drinking vessel.
Review by Jok4 months ago
I posted this on my Facebook page with the appropriate photos:
I bought one of these lovely ceramic fountains from MAIUSTORE for my cats, as many health problems seem to come from dehydration and moving water is more attractive to cats, keeping up their reputation for being superior and picky.
It is great -- when it works!
First the three towers would not fit in the base without a struggle. Then the water would not flow.
Then, when I got annoyed enough to try ONE MORE TIME to get the towers out, they came out, all right (along with a great deal of water; it holds more than a gallon), and there were shards of ceramic in the water, where evidently there had been too much clay under the rim of the base and my efforts broke it off.
Now the towers go in more easily, though not as easily and neatly as their video demonstrates, and the water flows MOST of the time and the cats love it.
However, the top of the little pump inside the tallest tower has cracks in it and I am not getting a response to my request for a new one.
The pump just stopped working a week ago and I have had no response from Miaustore when I informed them and demanded a new pump.
I cannot recommend this store in spite of the lovely design based on their lack of support.
Review by Sarahskull4 months ago
Having not received a tracking number for my item and becoming concerned about its status I contacted MiauStore’s customer service and got a reply within 2 hours.
My customer service rep provided me with a tracking number and I was able to see my shipment’s progress right away.
Very nice customer service, thank you Miss Tanja!
Review by Sarihta5 months ago
Had a problem with my pump the service and advice was A1 pump now working again couldn’t recommend them enough
Review by Yaheya5 months ago
I was searching for a suitable drinking fountain for my lovely cat, but didn't like these plastic ones I found on the internet or in local shops. But then - I found the drinking fountain from miaustore with its appealing model - luckily not out of plastic, but ceramic!!! I was pretty enthusiastic, so I ordered it. It was delivered really fast, was easy to install, and after some days of exploring this new stuff in our apartment, my cat loved it !!! Even the motion sensor works perfectly which I wasn't expecting. ORDER IT - YESTERDAY!!!
Review by AbbeyDale Elasaad5 months ago
The kitties love their fountain! I love it too because it looks nicer than previous cat fountains we’ve had, it runs quieter and is easier to keep clean. Top notch customer service also, really excellent. With the wait!
Review by Blondelot6 months ago
Like another customer who has given them 1-Star I am experiencing the same horrendous delays with the same excuses being offered ~ that they are waiting for components to come into their warehouse.
When you place your order they will tell you the main item ~ the fountain ~ is in stock. They tell you the order is being prepared and to expect a delivery tracking number.
They then tell you that other items on your order mention that other items e.g. the mat and movement sensor (in my case) are not in stock and have expected delivery times of from 6 to 8 weeks to their warehouse.
They then tell you that your order will only be despatched when these items come in and give you the expected waiting time. In my case this was firstly the mat (6 weeks) then when that deadline had expired it was then the motion sensor.
So far I have waited 9 weeks and 1 day since placing my order and I still have no expected despatch/delivery date from them.
Like the previous reviewer, I would say don't attempt to buy from this company.
Review by Cerebus6 months ago
My cats are in love with their new water fountain , they are driking way more water than they did before ... which is awesome ! Miaustore water fountain is also super gorgeous and fancy ... love the Ceramic and the design ! Top 5 stars !
Review by Gillb Gamet6 months ago
Purchased this almost 4 weeks at a cost of over £70...it was in stock according to the website.
I’m still waiting. I’ve been told an item is arriving “this week” for the last 4 weeks.
I’ve asked several times for a refund and heard nothing back.
DO NOT USE THIS COMPANY!!!
Review by Lihodej6 months ago
The water fountain we purchased is lovely thing beautifully designed. Unfortunately our - admittedly fussy- cat wasn’t interested and wanted to stick with her d somewhat ugly fountain. Tengiz was wonderful and helpful and miaustore’s customer service has been second to none.
Even though the fountain wasn’t to our cats taste I would highly recommend this company.
Review by Matton6 months ago
I would recommend buying from Miaustore. I had a small problem with the cat fountain and this was quickly resolved. Top quality customer support.
Review by Jackalene6 months ago
Got the fountain on 5/1/2019 and wanted to use the fountain for awhile before writing a review. My 2 cats are drinking more water than they did before we got the fountain. Overall the fountain is as advertised works good and well made. We clean the fountain in the dishwasher every 15 days. The first time I went 20 days before putting in the dishwasher and noticed slime was starting to form on the bottom of the main bowl. Cleaning every 15 days and no slime.