I bought a cube ella ride from this company. It was also my first purchase. The bike arrived after a week to Malta. I had some problem with fedex but everything was sorted out. Great prices, communication and service
Review by Mishani3 months ago
Bought a Scott e-bike.
Quick delivery, bike ecactly as ordered
Review by Lillene1 year ago
Great service
Review by Scotston Hietavuo1 year ago
Bei diesem Händler können Sie beim Kauf teurer Elektrofahrräder nicht mit einer Garantie rechnen.
Do not count on any warranty when purchasing expensive electric bicycles by this seller.
Review by Toril1 year ago
Very disappointed and frustrated, after waiting for a long time to get confirmation I was told there was no option to send the bike to Australia
Review by Gilbey Wasylowich1 year ago
3 days from Germany!, all perfectly in order and a great price. Very pleased
Review by Kothai Wichelhaus1 year ago
For me as a customer, the most important assessment criterium is the service of the company if there are imperfections or problems. For MHW Bike-House: TOP!
KJ, the Netherlands
Review by JeanYves Caguiat1 year ago
Very bad service. When I decided to buy from them I also took into account the delivery time. And there was no indication that it could be so long. But it was.
After couple of days after payment I received a mail that order placed and will be assembled and shipped next day. But two days later they send mail "sorry it will be delay 2-3 days". So it was shipped only a week after initial order. And that could be ok if...
If they haven't used the excrementallly delivery company called GLS. Google it and you'll find that it has 1 star out of 5 from customers. So although my order was shipped on Friday and now is Monday I still haven't received it yet. Btw, I've got an email from GLS "estimated delivery time 10:30-13:30". Now it's 18:48 and guess where is my parcel. I understand - traffic, etc. But damn. Bad services have to die. Don't support them with your money
So will ask my money back and never buy from this awful company
Review by Laureanna1 year ago
Fantastic service, everything as ordered. Will order again in the near future :)
Review by Cathee1 year ago
I take one star down due to the fact that they accepted and then denied the payment made with a credit card issued by a German bank. It took days to get my funds back. I was proposed PayPal payment or wire transfer. Customer support very suportive. Great web interface.
Review by Shabee1 year ago
Absolut top.
Review by Yevgenya1 year ago
Very good website and good service!
Review by MarxX2 years ago
I bought a fantastic racing bike. Everything was great. Mhw-bike informed me promptly about the progress of my order via email and after only one solar week the bike was delivered to me from Germany to Italy. The bike is carefully assembled
Review by MScalzo2 years ago
Everything was as expected! Thanks a lot!
Review by StanleyHill Brukman2 years ago
super bikes und super service
Review by Gökçe2 years ago
Shipment was not as promised. Ordered a bike for a birthday, came much later than it was said from the internet site.
Upon arrival there was a rather deep scratch on the front fork - very irritating.
I wrote several mails regarding my bad experience, but was only offered a very small and symbolic compensation.
The internet site and the ordering works fine tough.
Review by Barthel Kowadlo2 years ago
Great bike shop and super customer service !
Review by Asmar Schwaigert2 years ago
Very good service!
Review by Shand Kolleen2 years ago
Fantastic shop and very nice people. I recentley had a problem with my wheel and they agreed to send me a replacement wheel because mine got damaged from a manufacture fault. I emailed them and they responded within a day. Very good service and they deliver items/goods in a very quick period of time. Very happy with MHW bike and would highley reccomend to anyone.
Review by EilR Cllento2 years ago
The best customer service by far. Thank you for sending me spare parts for free even though it was my own fault they got broken.
It is always a tedious experience when buying something expansive online. MHW turns that experience into a very smooth, trusting shopping experience. They respond to your questions very clearly and quickly, and with valuable personnal recommendations. When you are done with your shopping, expect your items by your door as quickly as humanly possible too.
Simply, the best.
Review by Akshintala Maeglin2 years ago
Excellent, quick and good service.
Review by Vikram Holtjr2 years ago
I phoned.
I was advised.
I ordered and recieved my bike within one day from payment.
Excellent service from excellent experts
Thank you
Review by Maize Kinona2 years ago
No need for many words, simply excellent service.
Review by Jihaad2 years ago
I was carefully looking for good online store to order fully equipped trekking bike. Despite lots of complains found on the web about their product availability, long shipping times and new bikes arriving with scratches, there still are a plenty of good reviews, their site looked trusty and I gave them a chance. The bike was available to order on their web. Nevertheless I made a query about it’s availability PRIOR to making my order. They said it’s in stock. So the order was made and full amount has been paid. After a few hours they emailed me telling the bike is NOT available, offering me to wait for another 2 weeks! That’s nonsense! Sent them multiple emails before I got the money back. Absolutely no apologies from them. No response, silence. Refund received after 2 days though.
That was a total time waste and they still haven’t updated availability on their online store.
Not recommended. Beware.
I recommend to look at Bike24.
Review by EricFranklin2 years ago
Very good prices on bike’s and equipment for bikes. Service is also unbelievable good.
