I was unable to find the bike I wanted to buy, as a present for my wife, in the UK, so checked out German retailers. MHW had exactly what I wanted, and shipped it to me within hours. My wife is delighted with her bike, and I'm delighted with the service I got from MHW. Graham
Review by JohnTran Lasafin3 months ago
I am very disappointed with this company because they didn't ship my bike for over 18 days. I wrote emails, called directly to the company, they always said: we will ship it within 1-2 working days (it happens three times!). I was waiting, wasted my time and they ruined my holidays!!!! But, one good thing - they return my money quickly when I asked to do it. I do not recommend this company!
Review by Sharanne4 months ago
Everything was perfect and fast delivered to Croatia! All recommendations!
Review by Gvidas Koppuru9 months ago
Everything just as described, fast and good!
Review by Kapawa9 months ago
Really bad service,waiting over months to delivery, send me a display bike, so many problems on this,the bike brake has problem, before I buy it told me that this is a brand new bike, they all are liar. highly not recommend this shop.
Review by Wronged9 months ago
Very responsive on e-mails. Very good packing....
Review by Nicona9 months ago
I just deducted 1 star cause of a mistake with the stock and therefore a delay with my delivery. But because of their mistake they gave me an extra discount and the customer support was super! So except that mistake alles super!
Review by Vaelathor11 months ago
Very satisfied, bike came in a good package. Responsive same day replies on email, fast shipping.
Review by Akuroh11 months ago
Order bike 22.10.2018, get bike 07.11.2018 (17 day).
The box was damaged in 2 places, I have photo (if need I could send You)
MHW-bike communication wasn't acceptable for me.
I don't know why, but I like MHW-bike :) So I trust You, and believe, that the next time my experience will be better :)
Review by Guidi1 year ago
Great service and quickly fixed anything that came up.
Review by Ashwaq1 year ago
Very nice experience. The bike is great and arived in a very good conditions. Very well Packing whith a lot of protections. No complains. I really recomend.
Review by Saltnvineger Damianou1 year ago
Excellent service. No complaint.
Review by Summey1 year ago
Bought a bike from here as it was unavailable in the uk, it arrived in perfect condition and had been well set up, appreciated the attention to detail even the brakes had been set up the UK way i.e. front brake on the right, in Germany it is front brake on the left so I was expecting to have to switch them over but this had been done. All I had to do was attach the handlebars to the stem and put the pedals on when it arrived. I was a little nervous buying a bike from a different country so I contacted their customer services a couple of times via email they were very good also and replied within 2 hours every time I contacted them.
I wouldn't hesitate recommending them
Review by TheLanahsdad1 year ago
Review by Harlean Takabatake1 year ago
Great prices, quality selection. Smooth purchase and great customer service. Well done!
Review by Suntree Heedles1 year ago
Ordered an e-bike because it had the lowest price. The staff responded quickly to my questions in English. I was able to add an item to my order through email. After I received the bicycle, MHW Bike added pedals, pump and a water bottle to make the package complete. I could not figure out how to turn on the light and emailed them. I also mentioned that the grips were not as pictured on the website and that the free pump was not usable because it had a dent. They solved the problem with the light (hold the + button on the display), and and promptly sent a pair of ergonomic grips and a new pump free of charge.
Review by Carambola1 year ago
Bike was as I expected. Delivery took a little more time than I thought but I didn’t have any hurry receiving my bike. Good service 👍🏼
Review by Saas1 year ago
Review by Lamonton1 year ago
They are NOT able to send me my money back from cancelled order (24.7. it was cancelled, bike wasn't shipped out). People, don't waste time and your money here.
Review by SoCalLizzie Brose1 year ago
Great prices. Great service. Quick delivery.
Review by HoneyP1 year ago
I have now over time ordered 3 different bikes and they have all arrived within few days (Germany to Denmark) and in perfect condition.
Customer service is also very good!
Review by Nani Sarracino1 year ago
Excellent service and quick responses to any inquiry i had to make.
Review by Epea1 year ago
Wow I’m still amazed how good can be consumer served by seller. I was planning to buy diffrent bike but it was unavailable (last year model) but CS reply that They can make me offer this year model with better price. Contact were fast and very effective even on Saturday. The delivery was quite fast and took only three working days handled by Fedex. Definitely I will come back to buy accessories for my dream bike. Cheers once again and please don’t change!
Review by MeganAnn1 year ago
Great service. Ordered a new bike from them with accessories. One of the accessories malfunctioned just month after I got the bike. They sent me spare part to Iceland without any problems. I recommend them. :o)