What the flying horses. I put down a deposit for two nendoroids that were coming out this winter..so that's 24 dollars down the road, and nothing is coming out of this? I decided to finally check on my status of my order because it was about time..and then i find out they shut down the website.. Besides the fact that they have a horrible return policy, i would've canceled my orders earlier. I never chose too, because the deposit would've been for naught, since they have a 20% refundable fee. Which is equivalent to the deposit you've made.. SCAM
Stick with ordering on amazon, or directly from Goodsmile, if purchasing nendoroids. Unacceptable from a company..
Review by Kirtigiri Gugliuzzo2 years ago
UPDATE UPDATE - MHtoyshop is shutting down... and issueing refunds "IF" funds are available.
Pre-ordered the figure I wanted and paid the down payment in January. The figure was released mid may early june. MHtoys has not contacted me, sent me an invoice for the remainder, or even bothered to respond to my CS requests. Other retailers have the figure for sale or sold out, and online resellers are marketing theirs in hand now.
If they are unable to fulfill my order, I would expect the deposit be refunded. As I'm not changing my mind they are unable to deliver.
Review by Kusumeswara2 years ago
They are not reliable anymore, I have many orders with this store, but they are not complying with them, your facebook page disappeared, your twitter too, as well as your sales page, start a process in paypal, to try to recover my money from The complete orders that were not shipped, and the deposit by the preorders that do not leave yet.
Review by Julielovell2 years ago
Scammers indeed. They probably spend all our deposit money on drugs. If they took our money they should be able to refund us as soon as possible.
Review by Ranit2 years ago
I would honestly love to give it a 0/5, if I could. The fact that they got away with my deposit money AND shut down their site (without notification) is outraging. Incredibly unfair to the customers. I sent them an email to which they didn't even respond to my initial questions! Just an email to confirm they had received it and that someone from their team will respond as soon as possible. It's been a week. And still no legitimate response from MHTS. I filed a dispute on PayPal and they did not side with me. Basically $12 down the drain. I can't help but feel even more awful for the other customers who most likely spent even more than what I have.
Review by Kyauna Shanice2 years ago
No longer operational. They were behind on pre-orders by nearly 6 months. It appears they were collecting pre-orders and deposit money only to disappear.
They blame customers for doing massive chargebacks and not contacting them first. I waited 2 weeks to hear back from them, sent them 3 different e-mails and heard NOTHING back.
So which is it, you want customers to wait on you for a response, but when they do you don't even respond.
Curious if there will end up being a class action suit.
Review by Adeeba Derrow2 years ago
I decided on January to make a pre-order with them for the 'Naruto: Remix Uzumaki Naruto & Uchiha Sasuke G.E.M." figure. As it informs on the pre-order's notice, the order should have been fulfilled on June 30th, but so far I haven't received any informations. Already sent a couple of emails to them and I didn't receive any reply. So far the experience with this store is being terrible.
Review by Kpeake Derrow2 years ago
Pre ordered and item that is available at every other retailer and keep getting delayed notices. Not very happy and they have not been overly transparent with why. It would be nice if they at least let me know I am getting the item and if not so I could purchase it somewhere else before it its no longer avail. Will be doing business other places from now on.
Review by Jayneira Gogebashvili2 years ago
I preordered a collective item from them, this is not my first time, I know there is a waiting period, which I waited. Later on they keep on telling me that 2 more weeks after 2 more weeks, I have received 0 from what I ordered, that was 2 months ago. Their website states to get in touch with them thru their support email, however they do not provide it. They still have my money $60, that I worked my butt off. So unfair...
Review by Mbabs2 years ago
Ok, is there an email I can get to still contact MH? I have two orders that I will have to re-order and I would really like my deposits back if they're going awol like ths
Review by Andanson Hardowar2 years ago
It's usually kind of dicey trying to find a place that has whatever weeb/anime figures I may or may not need in my life. They are always prompt with my questions, usually within a business day or 2 and my statue came packed nicely and safely in a reasonable/fast time! I love this site! And I love their 20% pre order down payment system, so that I can keep saving up for what I want, but still get in that pre order so that I know I'm going to be getting the item. Will always go to this site for all my future purchases.
Review by Cole Leslie3 years ago
The staff was great at communication, very friendly. My package came in nicely packed. I highly recommend. I will do business again
Review by Mattze Derrow3 years ago
I am very pleased with my experience shopping with MHToyShop. I used their pre-order system, which I highly recommend. Their billing was very simple, and I found their customer communication excellent. My order arrived earlier than I expected, and was very nicely packaged. Definitely would shop with them again!
Review by Bafford Barsekian3 years ago
I pre-ordered the SH Figuarts Bowser from MH Toyshop. I'll admit, I was a little nervous because I pre-ordered it months in advance. But I got the product right on time and in excellent condition. I'd recommend this shop!
Review by Tigrris Hollyhock3 years ago
I'm glad I ordered from MHToyShop. They have great customer service, as well as fast shipping, and they receive items earlier than most Japan import websites out there!
Review by Sankofa Harle3 years ago
Will be purchasing from again in the future no doubt.
Review by Eshton Buttrey3 years ago
Item came fast, nicely packaged, and in perfect condition. The seller was also very helpful and replied very fast. No complaints here! I definitely recommend this seller!
Review by Gaytha3 years ago
Delivery was fast
Review by Southan Szeif3 years ago
The shipping was super fast, ordered on Saturday received on Tuesday, would do business with them again!
Review by Taliq Koppsieker3 years ago
I actually really enjoy this website so far! All the figures I love and have dreamed for are at their lowest I've ever seen! Its only to be expected that a lot of the things on here are sold out. That being my only issue, there's a ton of variety and its a very pleasant website! You gotta move fast on a lot of things tho!
Review by Brisvegas3 years ago
We received our purchase in perfect condition and within days. thanks
Review by JCHoose3 years ago
I've bought quite a bit from this company and have taken advantage of their free shipping for orders over $140 a lot. They ship quickly when the items are in stock and they have always responded in a very friendly and helpful manner whenever I've had a question or needed help with something. They usually have very competitive prices (making the free shipping a great value) but I've pre-ordered one or two things that I paid quite a bit more than I should have, but that was my fault for not shopping around. Buyer beware. Do your homework before buying and I'm sure you'll be satisfied with MHToyShop every time.
Review by Shonella3 years ago
Fast shipping and low prices always makes for a great purchase thanks MHToyshop.
Review by Bafford3 years ago
Extremely fast shipping for only about 5 dollars, I almost got all of my orders in 1 to 3 days. Great quality figures for a good price, not a rip off like some other sites. And no bootlegs. Great site for buying figures overall.