Purchased older DAC, Hex, and emailed support 3 times/questions. No response at all and was wanting details on latest USB option to purchase, still no response. Have sold the Metrum since it seems older products re. support are ignored.
Review by Erko Karakurt7 months ago
Good comms with the company via the Chat on Metrum's website and fast turn-around of my order (Metrum Flint). Equally fast delivery by DHL Express from Holland to France.
My initial impressions of the Flint product are very positive. This might be a 'Baby DAC' but there is nothing babyish about the sound ... clean, clear and sophisticated are the adjectives that spring to mind.
Well done Metrum Acoustics.
Review by Mamutbaum Derrow7 months ago
Great customer service! Super products
Review by JHaeger7 months ago
I bought a Adagio Dac/Preamp, I really love the analogue / Organic sound!
It´s the best DAC I have ever heard!
Super nice product, excellent service, fast delivery!
Metrum staff was very quick and helpful in their responses.
Review by Michæl Companero8 months ago
Excellent products and first class service - I cannot rate Metrum highly enough - I have been so impressed I have become a repeat buyer and now have several Ambres for streaming around the house and at work. The sound quality is fantastic - especially through the i2s and AES connectors - and these are the perfect plug-and-play solution I have been looking for with Roon. The Baby Ambre is also very close to its big brother on the SPDIF connectors in terms of sound quality and is a real bargain for a smaller satellite or headamp system with a small footprint. The after sales service is also superb - I would happily award them 6 stars if I could!
Review by Ysobelle8 months ago
I bought Metrum lowest DAC model 6 years ago and until now it still performs well in transparency and musicality. I would not say on par with other high end non-sampling R2R tube DAC models and make which costs much more but if you hook it with valve gear, it is very hard to hear the difference. I cannot imagine how Metrum latest higher end would sound like but certainly more sensation.
Review by BeyondTravel Representative8 months ago
As I would expect from Metrum Acoustics the customer service, product and packaging were first rate!
Review by Ornelia9 months ago
First class customer service, my flint wasn’t working correctly when arrived, Metrum team guided me through trouble shooting the issues and now it is working beautifully, they also sent me extra screws and one extra power cord. A+++++ and will most likely to get more products from Metrum.
Review by Rebuilding9 months ago
Excellent products and great customer service.
Review by Louretta9 months ago
I Would like find a french version officielle the site next time.
Review by Jolle9 months ago
Stunning products and customer care :-)
Review by Tzemah Sahmarany9 months ago
Great products, excellent service. Highly recommended!
Review by Blowfeld10 months ago
Prompt response, fast delivery, amazing product. Highly recommended!
Review by Roukya10 months ago
HEX nos DAC
Very happy that Metrum came on my way.
Huge improvement of my sound with the HEX DAC and still very satisfied.
Som small software issue was solved in a minute by Phone.
Perfect service absolutely perfect sound and high quality products...
Review by Musarrat10 months ago
Bad return service.
I had bought a metrum flint, it had arrived defectively. They immediately sent another one. For the purchase they were very helpful and fast communication.
After 2 weeks I mail that the dac is not to my liking and that I wish to use my 14 day return period. I received instructions to return the dac. Upon arrival of the package mailed whether they had received it, arrived well. I assume that I will receive my paypal refund.
A week later emailed twice where my money remains, and get the reaction that the money will be refunded as soon as possible.
A week later emailed back if they can do the refund, no answer.
Then I started a paypal claim (2 weeks after return arrival), 15 minutes later the money was refunded !!! By the way, no apologies or anything else.
Conclusion: Very unpleasant return experience and long live the good service from Paypal
Very dissapointed, this is unacceptable, I really did not expect this from a company with a good reputation, really incredible.
Review by RedStones Farvahari10 months ago
While Metrum has moved on from its earlier DACs, they still rank with the finest DACs. In short, Metrum's engineers are far more talented than other audio engineers.
Other engineers dismiss NOS, No-Over-Sampling, DACs because it is just so much easier to filter at higher frequencies. Metrum keeps the signal pure and delivers an immediacy that far more expensive components cannot approach.
Metrum brings you closer to the music as it really is. Metrum involves you. Competitors may soothe you more, but you will listen to music less frequently.
Review by Valliammai Viktorovska10 months ago
Excellent communications and product. I’m very happy!
Review by Rensta11 months ago
I have been a customer of Metrum Acoustics for a number of years, and consider myself incredibly fortunate to have found them.
From a customer service perspective, I have always found the Metrum team to be responsive, polite and helpful. On the only occasion I have experienced a technical issue, it was resolved quickly and to my complete satisfaction. I have to say that such great customer service is worth a lot; these products are not exactly cheap and it is reassuring to know that you are well cared for after the purchase.
From a product perspective, what can I say? I am a devoted Metrum Acoustics fan. I currently own a Metrum Acoustics Musette, a Metrum Acoustics Aurix and, until recently, owned a Metrum Acoustics Onyx which I have just upgraded to the Metrum Acoustics Adagio. Their DACs are genuinely World class. The build quality and finish is stunning, and pride of ownership is immense.
I do not believe you will find a better DAC from any company. Please, buy with confidence!
Review by Gmahmah11 months ago
You shoud add a button "Add to cart" on product pages.
Today, customer has to view "The stores" menu to purchase an item.
Review by KirstyLeo Derrow11 months ago
Amazing products & service.
Review by Siavsah Padiyara11 months ago
I really enjoy the sound of my Adagio for over a year now. I haven't heard anything better yet.
One advice for future product improvement:
Put a power on off button on the remote.
I really miss this feature.
Review by Bafford11 months ago
An excellent dac (Amethyst) but appalling service. I sent them my old dac for repair, and after the repair was completed they sent it to the wrong address. That was unfortunate, but what followed was appalling, as at no point did they suggest they would do anything to help me retrieve it, and they ignored email after email (roughly 6 in all) in which I asked what was happening. It was the worst service I have ever experienced with any reputable company I have dealt with.
Review by Riley Dalton Lurwick11 months ago
I have purchased Metrum Acoustics Pavane & Ambre. I am using i2s to connect them. Pavane is the best DAC I have ever owned.
I hope Metrum releases a headphone amplifier to complement pavane.
Review by Jacqualene11 months ago
Very good personalised service and an exceptional product. I was advised as per my requirement and additional tips from Sundar, Metrum India's representative has helped me enhance my system to a truly different level of auditory experience. The product itself, Metrum Jade needs no introduction into audiophile community as it is known as one of the best DACs money can buy. Metrum's presentation is the closest I have come to a vinyl experience without losing out on details for this price. It has a very lush sound which is also being at the same time, more forgiving of a poor source than other DACs that I have heard and very non fatiguing. You can hear this one for a long time without getting fed up.