I was quoted $450 for a 2 bedroom move 7 minutes away. The movers spent more time in the truck rearranging things than moving. The move was quoted at 4 hours...it took 8 and they ate their lunch (which I bought) during that time. If it weren’t for my boyfriend and I, it would have taken 15 hours. They showed up with Starbucks coffee and brought it inside. I’m not sure what kind of movers move anyone with one hand while sipping coffee?! When calling customer service, I was told, you are the boss you should have told them to move faster.
NEVER EVER use this company!!!! I had couches, a dining room table and 3 beds delivered brand new so I’m not sure what the hell they were doing.
Review by StephenHennigan3 months ago
Not even one star! Worst movers ever! They do not show up; play dumb or are just plain dumb. Customers are treated shabbily. Tell them your address and they do not arrive at the address they are supposed to be at. Slow, lazy, crooks. They lie Dishonest. Their Manager ought to be fired if this is the people he is in charge of. They are certainly not professional. Owner of this franchise ought to seriously look to replace these people asap before his/her business goes under.
Review by Pricila4 months ago
I hired them to move me from Sacramento to Bakersfield. While the account manager was nice, the movers were unprofessional. After I settled down I found out that drawers were broken, pieces are missing, reassembling the beds was a disaster. I wouldn't recommend them. Bad experience.
Review by Lopezgaming4 months ago
Not even 1 star. Horrible experience and they charge double what they should. Lazy men who ask for a tip after it took them over 12 hours rather than a normal 6 to 8 to move my belongings. So much more crap I can't even begin to explain...
Review by Shilid10 months ago
Milked the job,soiled my furniture and stole my laptop computer. They will not respond to my e-mails. Do not use these guys
Review by Pyro10 months ago
Completely unprofessional backend operations. There were damages, missing items and their "head office" cannot do anything. These are franchises and when they sell there is no one to hold any accountability at all. Cannot believe they are still in business. Do NOT use them...!!
Review by Customsandraer Derrow1 year ago
Five years ago this company promised to move me. The truck broke down and the company never called me. I waited for the entire day and another company had to save me.
Review by Latruande Ledgard1 year ago
Was not happy with the way they do business. They quote you on the phone, but when the person is on site to move, he spends, 15 minute to complete the contract of a 4hour minimum requirement to move, where they round up to the half hour if you go into the next hour.
The guy tells me that they charge $45 per item that is heavy to go downstairs, on top of a heavy item charge, before they see the location, then he says he would not recommend taking stuff downstairs because it would damage drywall, all the time complaining about how heavy items are. If they do not end up moving the items down the stairs because they are too heavy, you still are charged the $45 per item - however, he did not charge me as I made a complaint that the policy they have was not right. Will not ever use this moving company again. I do not mind paying for a service, but when there are charges that are not disclosed on the initial phone quote, and you end up paying double your quote - I have a problem with that.
The heavy item, was a wooden banker's desk, I told him and his 2 helpers, and my husband helped, to leave it in the hall of my house, which was 10' from front door, as I had enough of the guy complaining, I spent 15minutes to remove screws, and my 2 sons (same age as his helpers) took them down for me without damaging my drywall. Moving doesn't only require bronze, but some brains as well. Maybe if he spent more energy focusing on the job instead of complaining, what I wanted done would have been done, and I would not have felt bad paying for double the quote. When I called the company to complain, the feedback was basically, too bad you paid, cannot make any adjustments.
Review by Loulotte1 year ago
My wedding band went missing. And when I would call to ask where it might have been put, I was treated unprofessionally and he hung up.
Review by Gregerson1 year ago
I would never recommend this Calgary company to anyone ever. I am completely frustrated with the customer service or lack there of. This company did not fulfill their agreement to pack all of my things and move them. They left random things in closets and then totally missed others. Since arriving in the new place I've noticed my ipad, keyboard, mouse, and the 4 moving blankets I supplied all missing. The company of course is claiming they are here but I've been thru everything 4 times and nothing. Their direct contact is a nightmare to deal with and claiming it all to be my fault for not being there to supervise and do a walk thru. This is why I hired a packing and moving company in the first place. Worst experience in my life.
Review by Fidali Guerney1 year ago
I’d like to give them 0 stars if I could. Terrible experience. Absolute nightmare to deal with. They told me they accept American Express throughout the entire experience. First question I asked them when I first booked with them and then I asked them again on moving day. When my stuff got to my destination they said they wouldn’t finish unpacking until I paid. When I tried to pay they told me they didn’t take American Express so I had to send an etransfer to cover the entire move which was very expensive. Left my bank account drained and I am still waiting for a receipt so I can expense it to my company. Impossible to get through to customer service after the move. They told me before the move they would handle packing but when the movers got there they said they never have packed before and they don’t do that, leaving us in an absolute scramble. Avoid if possible, complete crooks and high rates.
Review by Shoops1 year ago
Metropolitan Movers doesn't even do the moving job, they contract it out to local companies. As far as the actual move went, I was very satisfied. However, moving day was very emotional for me as my husband and I are splitting up. The mover took advantage of that and ended up overcharging me by $500. I followed up with Metropolitan Movers and was given the run around. Then I had to follow up directly with the moving company (Maple Green Moving and Logistics in London, Ontario) to request a refund. I was told they would be launching an investigation and would let me know the outcome. It was very clear that what my contract stated was very different from the invoice. Maple Green had copies of both items, so they should have been clear on the extra charges. Apparently I signed up for additional insurance on the day of my move, which was not made clear to me by the mover and was charged for additional line items which my contract covered. It took almost a full week of me calling and texting every day followed up with a threat to sue them. Then miraculously $400 was e-transferred to me (minus the insurance fee). Do not use either one of these companies!
Review by Themrickz Tuokkola1 year ago
Used them for our move on April 1. They showed up an hour early while we were still offsite loading the truck and then they clearly had no communication on the price that was quoted to us. They had a sketchy reason for not accepting our debit card so we paid in cash. It's been 11 days since I've used their service and have yet to receive an invoice. I have called EVERY single day since our move to obtain this invoice, each time getting a different answer.
Review by Aldora1 year ago
We had a great experience with metropolitan Movers ,they are reliable ,trustworthy and hard workers .
I will highly recommend them
Review by Bollywood Avoid1 year ago
What a NIGHTMARE.
Details of my Moving Experience:
Let me preface by saying, you would do a much better job of moving by yourself than hiring these people. Prior to my move with Metropolitan Movers, I emailed the owner a detailed and thorough list of all my furniture with the dimensions to the best of my ability so I can be quoted most accurately on the cost for my moving job. I was quoted 3-4 hrs max. The job took over 9.5 hrs and yes I was charged for the full 9.5hrs.
Quality of Service:
+From the beginning of the move, the 2 men sent for the job were unprofessional: they kept fighting in front of me, and flirting with the customer. I had to reschedule the elevator with great difficulty since I missed my reserved window, needless to say how frustrating and almost impossible that process was.
+ The owner knew this job was not getting done right and in a timely fashion - he showed up at the scene. The movers showed up to the new condo 3 hours late. The owner mentioned they were newly hired – which explains the lack of quality provided. The unloading process started to drag. Elevators that were reserved for the move started to smell like weed.
+ I had to call family members to come help me with the move as it was getting late.
+ END RESULT: moving day began at 9am and ended way past midnight with close to $2000 of damaged furniture.
+ I was wrongly quoted for this moving job, despite my thorough email with all items to be moved -- a mistake on the owner's part that he needs to take accountability for.
+The hired movers were unprofessional in their behaviour and the way they handled my furniture.
+ The movers broke the following items: the display panel of my TV - I got a third party professional company come to certify that the damages were caused by the movers and that my TV is irreplaceable and cannot be fixed. See attachment for pictures. They broke half of my wine glasses, book shelves, and the legs of my wardrobe so the whole thing collapsed. All of these damages cost me close to $1500 to replace. Proof for all damages can and will be provided in court.
+ Worse of all: the receipt I was given was supposedly the contract. I was lied to, and cheated by the mover – he checked off all the boxes on the bottom that covers Metropolitan Movers from any damages without my consent!!
+ I tried to resolve this with the owner the very next day and was blown away by his lack of cooperation and responsibility for his movers' actions. If you make a mistake you take accountability for it. He stated that he already processed the payment through his insurance and there is nothing he can do about it.
+ I want my money back. I want all damages to be paid for as well, and I will fight for it and more.
+ I also feel like Metropolitan Movers falsely advertise themselves online - what you read on the website in terms of quality of service and accuracy is far from reality and is very misleading.
+ And yes I plan on suing them.
ID # 116174
Review by Jmurphy1 year ago
Our move was very smooth. Metropolitan team arrived slightly later than scheduled but they had called us to let us know. We were very pleased by their work, professionalism and expertise. Thank you!
Review by Hinz1 year ago
Best company I have ever seen responsible ,efficient , and quick in there work .
They know exactly what they are doing
Review by Edye1 year ago
As I write this, we are still awaiting Metropolitan Movers. They were supposed to show up between noon and one o'clock. They phoned at 1:15 to say they'd be an hour late. One hour later we phoned back and they said relax, we'll be there. At 4 PM, I got on the phone to try and sort this out.
Thing is that I was organizing the movers for my 21 y.o. daughter, to get her help in moving out of her student apartment and drive back home, from Ottawa to Fredericton. So, when they're calling, they're talking to her and then she calls them back to no avail, until she can get a hold of me, at the end of the day.
When I speak to them on the phone, it's a repeat of what I got a glimpse of when they called to confirm the move: they can't speak English, they're hard to understand and nothing is clear between those phone numbers they give you and their supposed crew manager (Johnny) and this Edward guy at the office...
Anyhow, it' past five o'clock now and I called another moving company: Two Small Men with Big Hearts. Well believe it or not, while I'm on the phone with him, Raymond (from 2 Small Men...) asks me to hold, takes another call and comes back saying: "You won't believe this. This call was from a lady from Kingston, in a panic. She was awaiting... Metropolitan Movers for her move since early on in the morning!"
Well a Rotten Christmas to you Metropolitan Movers! Oh, and I forgot to mention: all afternoon between 4 and 5 trying to get through to someone, being put on hold, hitting the voice message or simply hung up on... They told me that Johnny would call me to explain. And then, when he did not call, they said it was because I was on the phone with them when really I was calling them from my office phone and Johnny had my cell phone number.
In the end, I just saved 85$/month on the storage fee that Metropolitan Movers was charging me (220$ vs 135$/month). So that's my reward. That and knowing that I can give them what they deserve on a public forum. Those other reviews for 5-Stars by John and a bunch of Indian names? Must be fakes by the owners.
Review by Acc1 year ago
Nice Experience . Team was on time ,polite in nature and really helped us.
I will use them again
Review by Discontented1 year ago
These movers were absolutely amazing!! I worked with them. All these guys were totally professional, fast and efficient. They were incredibly careful with my belongings. I could not be happier with how it went.
Many thanks again
Review by AvL1 year ago
If you need a reputable moving company, stop looking. You've found them.My experience was great. We had a last minute need for a labor only job.They were awesome movers and were super patient and nice. Customer service and professionalism was on point. They helped turn a stressful situation into a good day.
Review by Ememe2 years ago
NOT AN ACTUAL MOVING COMPANY, THEY HIRE THIRD PARTY MOVERS-WHO GENERALLY MIGHT BE DECENT BUT METROPOLITAN IS A FLY BY NIGHT CHEAT QUICK DOLLAR BUSINESS.
Review by Kaminskas2 years ago
I reached out to Metropolitan Movers because another company I use to move was not available to move me in my course on a short notice. They helped me with booking, packing and unpacking as well. The movers knew what they were doing and the manager phoned me to make sure it went well. I am certainly satisfied with their service. this company is highly recommend
Review by Masaru2 years ago
The movers were fantastic - super fast, careful, and extremely nice. Jay was very organized and the whole move (an entire apt) was done in under 3 hours, which I didn't realize was possible.
Review by Macka2 years ago
We had a great experience with metropolitan movers ,they are hardworker and know the value of customers I will highly appreciate there efforts