Contracted with Metromile for auto insurance in January, 2018. They quoted a rate according to my record. At renewal date increased the rate over %100. There was no change in my driving or auto status in that year. This is a fraud, bate and switch or worse.
Review by Mackall11 months ago
Initially, I was pleased with Metromile. It was a young, dynamic company, offering a good service. However, it changed for the worst. I am 81 and leave alone in the heart of the Sequoias. Last year I had a major surgery and went to my friends in Long Island, NY. to recuperate. Before I left, I call Metromile and ask if it is OK to suspend my insurance for about seven months and reinstate it when I am back in California. I was told there is no problem, but no one took care to explain that my rates would go up. They increased everything: the base rate, per/mile rate, even an after 100 miles discount went up to 250 miles. They said I had to be treated as a new client. No explanation and no consideration. They lied, saying that it is also because the industry has increased rates. When I checked it out with Progressive and the 20-th century, I was told, no rates were increased in that period.
Metromile is a good concept. However, be aware of their iron fist in a velvet glove.
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