Do not risk booking through their site: you may not always get a place to stay.
I helped my friends to book an apartment for a week through their website. The deposit of just under £400 was taken, but no details were sent. We emailed them but did not hear back. Still, we trusted the online booking system!
On the day my friends were supposed to check in, we spent hours calling the number on the site, getting only voicemail. Finally, someone answered and said it was a double booking and the apartment we had booked and paid the deposit for was not available!!!
My friend, with a sick wife and a child, had to look for alternative accommodation at a higher cost due to the short notice.
Metro Apartments UK have their flats advertised on various short-let sites, such as Airbnb and HomeAway, under different names. I later saw many reviews about the same happening to many other people. I guess the management, such as it is, doesn't care, as there will always be people hoping for the best.
The deposit was only returned several days later, which was hugely inconvenient, as it was taken from travel budget.
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West North Loop Boulevard 2202