We used the bridge for a return journey. We do not object to paying to use the bridge. But, due to circumstances did not pay on time - a mix of uncertainty, lack of notice and personal circumstances.
Just got back home to 2 penalty notices. We phoned to try and resolve and advised to formally appeal. Why do they not send reminders and options before loading out fines? Now we are faced with a fine of £44. ABSOLUTELY NOT ACCEPTABLE. Why is the Council allowing this? We will now avoid using this bridge, resulting in more petrol and CO2 emission. THEY are to blame - not honest commuters. Very annoyed - you are ripping people off.
Review by Fortuit2 months ago
Very poor signage. Used twice in one day and received two fines. Road system after Bridge heading east onto M56 is dreadful- three lanes going into one lane does not work (highway engineers should be ashamed). Avoid, but is there an alternative?
Review by Spikesman2 months ago
£20 fine if you don't pay in like 24 hours. And nowhere is this mentioned when you cross the bridge. Just says pay online before midnight tomorrow. What should people who aren't good with computers do? A lot of hassle for a £2 crossing. Bet they earn loads on these stupid fines. And we the car owners have to take the consequences for them choosing not to have barriers or similar. Like a trap this bridge is. If you want to charge without manned booths you take the consequences yourselves. If a crossing costs £2 send a £2 invoice. Not £20. It's ridiculous. If someone fails to pay invoice in time then you fine them. Wicked it is.
Review by Midnitestich2 months ago
Absolutely disgusting company. Had an account set up with them but started to get PCNs. I was advised that it was an admin error so I didn’t worry. 4 months on I’m now dealing with bailiffs trying to enforce a debt of nearly £10k. How can any company allow a month of crossing a bridge escalate to £10k debt especially when the error was not mine?
Review by Mr Davis Bussy2 months ago
Shocking, unscrupulous and immoral. Private company hiking up fees in fines as intended. I will avoid the bridge at all costs
Review by Sheros2 months ago
AVOID THIS ROAD AT ALL COSTS!
One sign tells you there's a toll ahead, £2 for a car, don't bother getting your money out as there's nowhere to pay.
Instead you're left to guess how to pay! & if you don't, ten days later you get a letter demanding £22 for failing to pay.
Finally, if you're of the more elderly amongst us, and don't have t'internet like my 81yo Mother, then you'd best get someone else to pay for you, can't send a cheque.
Review by Svadha Threefoot2 months ago
Didn't want to go over this bridge, was forced into a situation that I could not avoid “twice” due to the lack of prior signage and the regular users that use the bridge and know the area, who are going a lot quicker than you by not letting you change lanes to rectify this pied piper syndrome that draws you towards this deceitful cash cow of a bridge. Never been through this area before so at the mercy of the road signs. Clarity needs to be given to motorists well ahead of the approach towards this money grabbing “highway robbery toll bridge” so that motorists do have a choice, and have enough time to enable a decision, either to divert away or go across this bridge. This devious and deceitful deed of entrapment by deception by its method of abusing unaware drivers, is totally a cash incentive initiative.
Review by Doce2 months ago
Absolutely disgusted I just went online to pay the toll. As I didn't pay withing 24 hours I now have to wait for a penalty letter. At no point does it say that you have to pay within 24 hours. The signs said barrier up and there aren't even any barriers. Absolute joke when you don't know the area or there is no proper signage. They will be receiving a phone call in the morning.
Review by Cristabelle2 months ago
Didn't want to go over this bridge, were forced over it by signage, had cash ready, no toll booth, never been to the area before so at the mercy of the road signs. Went over twice, paid the toll on arriving home via smart phone. Have since received fine notice despite having paid. The set up is awkward, not fair on people who don't know the area, casts a sour light on local tourism and local government. Bad move.
Review by Arnetha2 months ago
Penalty charge kicks in too soon. A first warning should be given like on the Dart charge.
Review by ZethFrith2 months ago
Just a shock system of payment . A total scam
Review by Sakie2 months ago
Does this company or council review this feedback and review their processes? it looks like they don't, as nothing seems to change. Poor signage, aggressive customer service, poorly designed website and extortion. they should benchmark the Dartford Crossing, or does that mean revenues would reduce?
Review by Naroibi Leskovec2 months ago
Terrible system, designed to fleece people and fine them. You drive over the bridge, money in hand, ready to pay, looking to pay, but can you pay? No.
So you then go on with your day and forget, because life's busy.
Then they fine you, as if you maliciously attempted to get away with something.
Utterly ridiculous. There is no option to cross the river free, as the old Runcorn Bridge was, so they've got you completely over a barrel. And when you are on the bridge and WANT TO PAY they provide no facility to do so.
Want to pay at the time, before you forget? No. You can't. And that's how they've designed it intentionally.
Could they have had ONE TINY BOOTH for the people that want to pay there and then? Yes. Could they have even had a small, contactless card machine that you tap as you drive past?
Do they set you up to forget to pay and then fleece you with an unnecessary fine? ABSOLUTELY.
If you don't pay in the alloted time you should at least be reminded to pay your £2. Not a £40 fine. In what way have you caused them any inconvenience or problem by not paying your £2 that day? You have caused them none.
How much difficulty would you cause them by paying a week after crossing the bridge? None.
So why a fine after only 24hrs?
Greed, that's why. Pure greed.
I have no issue with paying £2, or even a little more, to cross. I understand that the bridge is not a free gift and needs to be paid for. It's the hostile demand for payment while providing no easy means to make such payment that I take issue with.
I now do everything I can to not cross the bridge, out of pure spite for such anti-human, extortionate, consumer-un-friendly practice.
Review by Kerenne2 months ago
We moved house but rented the old one out, no notifications received but my daughter and I ended up with the tenant being woken up by bailiffs twice, once for £480 worth of goods, and secondly for £580 worth. They've kicked the wrong dog now, watch this space.
Review by Anwarhjh2 months ago
Never ever been over this bridge...or even in the area of it...NEVER received PCN...partner paid original fine without my knowledge...£380!!! She never questioned it...dont ask why? Dont know why! Thought this was done and dusted! First I knew was on 2nd visit by Marston holdings...asking for a further £380.00! Appealed...TEC was less than helpful!! Original £380.00 payment refunded to partners account!! Today another visit from Marston holdings agent...£380.00 request or removal of property. Had to pay to then appeal again! Lovely weekend of complaint letter writing ahead! Merseyflow never responded to my previous letters...still never had sight of PCN...despite requests to have this sent to us!! The entire system feels like a scam...corrupt...will take this to the highest level and make as many people aware of this sham outfit as possible
Review by Jamarly2 months ago
My wife and i have had numerous fines as this system is set up to make more money from fines from people forgetting to pay than the original toll. Our latest fines, we realised after 'midnight the next day' and immediately paid the toll but the fine still came and the best bit is they added the toll fee which we have now paid! The fine is £22 and they refuse to knock off the £2 toll which has been paid and said " we will keep that for next time you cross"!!!!! There wont be a next time. If you go into a shop, the shop-keeper doesn't keep your change and say " its for next time you come in my shop"...my fine has arrived yesterday over 28 days after the alleged offence. In fact its 36 days after. I will be appealing due to them being 36 days late when my £2 toll was a few hours when i remembered. Also they have added my £2 toll (already paid) to my fine.......come on Boris, sort these conmen out!
Review by DbKbrg3 months ago
how infuriating it is just to pay for one damn non holton resident journey
avoid avoid avoid avoid avoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoidavoid avoid avoid avoid
Review by Rinju Alfeas3 months ago
AVOID THIS CROSSING
AVOID THIS CROSSING!
We crossed this bridge on the way to Liverpool airport, guided by the satnav. Only when on the bridge was it apparent that there was a toll which had to be paid online and we saw no sign indicating that the toll had to be paid within 24 hours. On our return I paid what I thought was the cost of the 2 crossings....£4. A few days later we received a penalty charge notice demanding £22. (£42 if not paid pronto.) After investigating the appeal procedure, I didn’t feel that my health would benefit from contesting this fine and so have paid.
I will never use this route again.
Review by Chelleow3 months ago
Does not even deserve a one star!
On 4 November 2017, we travelled through the Merseyflow on our way home from Liverpool to Wales. We reached the toll at approximately 12 AM, I scrambled for my phone to pay, and to my knowledge I had paid 'your transaction is in progress'. The next day, I spoke to a colleague who informed me that I best chase this up due to them being "con artists". Therefore, I emailed them via the 'contact us form'. Not once did I receive acknowledgements or a reply.I forgot about this, due to having a substantial brain injury, and as they had not followed it up, one would assume that the charge had been paid. Today, I had a bailiff, knock my door demanding the sum of £380! I explained that I was unaware of the charges, as I had not received any correspondence, in relation to the crossing. He told me, he did not care, and was only the to collect payments! If I did not pay today he would be back tomorrow, and he would be forcing his way in. My poor little girl, burst into tears and asked to be taken to a grandmother's... in her suitcase, I found her laptop, had teddies, and all her toys, as she was scared the nasty man will take them. I would like to know, why following my enquiry on 5 November, was this not followed up by Mersey Flow? Why was the notice of intended prosecution not delivered? if it has not been delivered, I am unaware of intended prosecution... my friend is a barrister, and is advising me on the matter.
The bailiff ( from Liverpool I assume), informed me, that it was common knowledge and that everyone knows about the charge. I am not from Liverpool, and I have only travelled on this road once, so therefore how can they assume that "everyone knows".
Review by DiverDave Beliunas3 months ago
I paid before midnight following day for outward trip and same day for return trip. Got a PCN notice a month later for both. I have the 'payment received' emails. I now need to spend my time appealing.
As appeals are by physical post, I now need to print the emails, pay for postage, go to postbox. There's no online way to appeal and simply attach the emails they already sent me.
I'll avoid this area like others have said. I will not trust making a payment to Merseyflow again. I only normally go that way for Liverpool airport. I'll seek flights from Manchester or Birmingham in future. 'Liverpool' you need to be aware this Merseyflow 'gateway' to the city is causing people to turnaround. There are other choices in the region.
Review by Hazlegrove3 months ago
24 hours to pay is ridiculous. Should be at least 7 working days. Nothing else in the world is use now and pay for within 24 hours. It is designed to catch people out.
Review by Abuthahir Derrow3 months ago
Like others have already said, very poor signage, I moved house just after using the bridge and a bill has just caught up with me for £145 , absolute rip off, very rude on the telephone as well, I'd rather drive 100 miles further before I use that bridge again, not happy
Review by Clthiker Mitacchione3 months ago
Terrible way to extract money from people who
1 dont have use of a computer
2 the time given to pay the toll
3 late by 2 hours and charged for 2 crossings in one day fined £40
Review by Chisco3 months ago
Appalled by this set up. I got a PCN which I appealed. It was miraculously granted in my favour but got another PCN regarding the same crossing even though I paid the extra toll and got a receipt for it. They told me I had paid through the incorrect channel!! (even though they acknowledged payment with above receipt and took money from my account). They said I owed them £60 plus toll now!! Got to appeal again. So time consuming. It's an absolute scandal. Whoever is the MP round there needs to start looking into this company. And the letter I got off them explaining it was so full of spelling mistakes and so ungrammatical that I thought it was an unofficial scam not an actual "legal" scam. Stay well clear.
Review by Likun3 months ago
Received a call from my parents saying they had bailiffs at their door, who would not give them any information, they could only speak to me. They passed me the phone and the bailiff said they were there to REPOSSESS MY CAR. Obviously extremely shocked, I asked what was going on, they said they were trying to recover a £525 fine from Merseyflow. I no longer live in the area, and the last time I used the bridge was December 2018 which is when this fine was supposedly from. I distinctly remember lying in bed and paying the fee for both ways at 23:54 the next night, laughing with my partner saying I better get it done quick. The transaction was processed online, I rolled over, and went to sleep. I did not receive a confirmation email but it was 30th December and late, so i assumed I would receive one the following morning. The next day, i forgot all about it.
During this time I have had NO correspondence at my address or my parents address from anyone at Merseyflow, or bailiffs or anyone in relation to this. Up until this morning. Not only is it massively inconvenient, ridiculously expensive and now time consuming to resolve, but what effect is stuff like this having on our credit ratings?! Hard working young people who are trying to get a mortgage?