After having called Merlin Furniture several of times I finally got the change to talk to customer service. Since I will not get the chair I ordered right now, they offered me the same chair in an other colour. In other words, I can keep this chair the next couple of monthe until my own one is ready.
The day after having talked with Merlin Furniture, they delivered..... and it is really beautiful. Thanks.
Review by CherryLesPaul7 years ago
Finally my chair that I've ordered back in may has arrived. The quality of the chair looks very good. Transportation of the item is well done. But the delays (7 months) and the lack of info updates are not acceptable. All in all I'm happy with my new chair.
Review by RuudY7 years ago
Order was accepted august 23 2011 money transferred , goods never received. Several times chased with absolutely no result and refused to pay money back.
Review by Transformation7 years ago
reliable service. goods delivered in excellent condition. one star less than optimum because delivery took a little bit longer than indicated on the website.
Review by Sharofiddin Erup7 years ago
Merlin furniture is NO GO. Get OFF
Hold Jer Langt Væk fra Merlin Furninture.
Review by Bejtja7 years ago
I've only used Merlin once, so I can't tell if it happens often. I ordered a Eames DSW primo June with an expected delivery of 10-12 weeks. Well, I finally got it after waiting 27 weeks instead. But if that is no problem to you, this company is great. You can trust that they deliver, without shouting at them (I didn't contact them once). An email would be nice when things are late, but that's a minor detail. Quality is flawless and packaging really solid. I've already ordered more chairs :-)
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