Very disappointed from Merlin Cycles customer support.
I bought a new expensive continental tyre which tore on my first ride.
I Asked for a refund since it was not just a puncture which i totally understand is not covered by warranty, but in this case i expected a better service and understanding due to the specific circumstances.
Review by Abizer Dzydza2 weeks ago
Great product, very efficient service. Highly recommended
Review by Mr Robin Lea2 weeks ago
Review by Andelbeek Ponomarew2 weeks ago
Great product, Corratech empower 28, 46% off under black Friday. No contact from Merlin following initial email till I had emailed once without reply, then got a short reply the see second time. Did feel in the world of Amazon notifications that Merlin might just settle the customers nerves about when delivery might be.
Review by KeithKeys2 weeks ago
Review by Paulapaula Derrow2 weeks ago
Great service, item was delivered in the time frame stated. Job done.
Review by Tavae2 weeks ago
Great prices and quick shipping to the US. They have become my go-to for bike stuff.
Review by Sridhar Arayo2 weeks ago
Review by Tumininu Sopala2 weeks ago
Impressive product, plenty of illumination, reduced dazzle to oncoming drivers, clear battery life indication - very usable front light, on and off road
Review by ClayP Turnner2 weeks ago
Great product selection and timely delivery
Review by Trynie2 weeks ago
Very easy ordering and prompt delivery.
Review by Amaobi2 weeks ago
Service to the quality of the product is top notch.
Review by Colivenstri2 weeks ago
Excellent delivery times -brilliant service-best I have ever experienced in on-line shopping
Review by DancingDaze3 weeks ago
Online shops have some way to go with regards to customer service. The order arrived in poor condition and unsuitable as a gift. I had to pay the postage to return which was not refunded. I wouldn’t recommend and I will not be using Merlin Cycles again in a hurry.
Review by Donl Kossakowski3 weeks ago
Great price and arrived within 5 days even just before Christmas. Had to swap the pipes from left to right as they were set up for USA but didn’t matter as needed to be shorted ends anyway. Highly recommend.
Review by JPCamis Foegley3 weeks ago
A very efficient service.
Review by Mariesha3 weeks ago
Competitevly priced, fast delivery, quality items
Can't go wrong with Merlin
Review by Dtda3 weeks ago
Excellent value and service
Review by JaneLouise3 weeks ago
have not received parkage poor tracking
Review by SBedders Quallich3 weeks ago
Always perfect on items delivered but mode of shipping is not
Review by TrenchCowboy3 weeks ago
Liked the Company, but it wasn’t clear how long the prep and delivery of the bike would take so, after a couple of weeks, felt the need to call to find out. When the bike arrived, we needed to take it to a local bike shop to have the front disc brake disc straightened/flattened. Don’t buy bikes often, so this might be normal and a transit issue. Now it’s right, the bike’s absolutely brilliant.
Review by Aunjelek3 weeks ago
Fast shipping! Top quality products.
Review by Asbah Gleichauf3 weeks ago
I needed to send product back almost 2 weeks ago and haven’t even received an email confirming that I have done so. Shame as great shop
Review by TipeiC3 weeks ago
Very happy with my purchase, very Fast service as well.
Review by Srim3 weeks ago
from ordering to delivery felt bike surplus 10 . top notch. plus other item as. well cant fault excellent. as the stars say its in the stars yours with a please n a thank you.