Great experience, i ordered for 2 products,
1.thrustmaster hotas warthog flight stick and throttle & 2.thrustmaster t.flight rudder pedals at 2pm and received it next day at 11am. Great experience, just for the improvment purposes it would be better if you guys could wrap it more just incase to reduce any probable damages during delivery period. Thanks
Review by Barnicoat8 months ago
I have ordered a gift for my friend 8th of December. Delivery was promised between 12 and 13th of December. It's 18th of December, and not even email about the shipment.
When I tried to contact the support, the only answer was, that their supplier can't inform them about delivery time, and they will send me an email when the item is sent. No apologize, nothing. Very unprofessional, and still without any notice of even sending my package off. Afraid it will not arrive before Christmas. I will not order from Merlin again.
Review by Amireh1 year ago
states that they deliver products in 1-3 working days, after placing the order I received information that expected delivery date is in 10 days. it has been 3 days after placing the order and it is still processing.
Review by Patrickh Venet1 year ago
Super Simple cool
Review by Jtinsley1 year ago
Nice discounts, good variety of products, extremely fast delivery.
So far so good. The purchase & delivery process was fine. I haven't had a reason to contact Customer Service so no opinion in this matter.
Review by KCunning Lipani1 year ago
Ikke bogey at klage over - super hurtig ekspedition
Review by Mucho2 years ago
God pris og lynhurtig ekspedition og levering.
Review by Keima2 years ago
My experience was very positive: the announced time frame was kept, the information flow completely sufficient adn teh pick-up procerure smooth. Thanks!
I can clearly recomment this mode of delivery to other customers.
Review by Tadia2 years ago
They did not accept my Romanian VISA card even though my money was blocked. My money is still blocked to this day and has been blocked for 2 weeks now. This seems uncommon. I have never had this issue before. I had to make the payment again with a Danish card. This was a drag. To avoid this kind of problem, the payment form should have had some validation from the start.
They sent me a very vague email stating that I had problems with my order and me having to contact them. Instead, a better service would have been to call or write me about the problem directly instead.
The support operator was very nice, helpful and straight to the point. Moreover, once the payment with the Danish card was accepted the package was sent immediately and delivered within 2 days.
Overall, the process was slightly frustrating, but I was very pleased with the support department and the delivery time.
Delivered a tablet device that was simply not functioning properly at all but the reclamation process was smooth, informative, on spot and got a full refund on the faulty device.
Review by MonieLuv3 years ago
My Canon Powershot SX60 had given excellent service but all of a sudden the LED screen would not function: repaired and returned in Factory condition very quickly = ****
Review by Rijo4 years ago
Bestilte vare der stod på lager d 30-12-2014 ordrenummer 41572786
men det er åbenbart ikke på lager alligevel for inde i mine bestillinger står der forventes leveret mellem 13-01-2015 - 15-01-2015 .
Trykker man så på leveringsnummeret for at annullere bestillingen får man bare en fejlside
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det her er bare uacceptabelt
Review by DeVota Voteary6 years ago
Super handel, intet at sætte en finger på, just perfect
Review by Zatoko7 years ago
My purchase involved a laptop. I've done much price comparison for the identical model needed as well as similar configurations and found that Merlin had the best price. Thus, it was my main decision for purchasing with them.
I was concerned about reliability as never have bought anything from them before, but was pleasantly surprised on how easy it was to order as well as very quick delivery.
Several payment options exist, but the most important to me (due to security concerns) was the Danske Bank net-payment ability. All that is required is to login to a bank account and authorize the order. Quick, easy, and secure.
Item was delivered within two business days as advertised. This was very surprising as I've never had a vendor meet the advertised delivery date to the day. During the ordering process several emails were received to notify of order acceptance, confirmation, and shipment. This was reassuring that the order was being processed without any problems.
The laptop delivered was exactly what was ordered in original manufacturer's enclosure/box together with the unbroken seals. I am a very satisfied with this vendor and plan to use them again for other electronic purchases.
Review by Nnam Marasigan7 years ago
In few days ago , i bought i laptop from Merlin.dk i never had a good experience like this , they sent my laptop 1 day after booking , I got Email from merlin that they included trace number for post , so i had no worries ! laptop packing was good cause they put main pack in another package to prevent from any damage ! How ever just i had a problem when i wanted buy online , unfortunately Merlin.dk has no option for English language , I hope they add this option into the Merlin.dk .
Review by Bhaveet Demydov7 years ago
extremely poor company to work with, they have no idea what is happening as it took 3 weeks or failed delivery promises to then be told they have no stock of the product to begin with. What a waste of time - just hope I get my money back.
Review by Johnng7 years ago
Not impressed by the customer service what so ever.
Bought a new camera and it does not work and now when you should be replacing it you are sending it for repair.
The item is less than one months old and you should replace it.
Review by Armeldia7 years ago
I've bought a Lenovo Thinkpad Edge and I am very pleased of the product. The delivery was very fast. I was a bit worried about the packing because the laptop came in the Lenovo box, without any other protection. I would recommend packing the products one more time because only one box is not very reliable. Luckily PostDanmark has great delivery services :)
Review by LeVar Jo-Anne8 years ago
Quick and Easy!
Review by Pasdfewul8 years ago
I have ordered so-dimm ram from Merlin, and waited two weeks to have it delivered.
Not only I waited way too long, but also the package stated "ProShop" instead of "Merlin".
What's the reason using Merlin than?