We bought a prom dress from merle more than a year ago that had come perfectly sizing and everything. Then we bought a second one and that second dress came horribly. It had mesh on the back where there was supposed to be an open back and the sizing was wrong. We asked to return the dress and they said no we will pay for the alterations just send us the bill. We got the alterations and we sent the bill and they stopped answering my emails. It has been a year and still no refund or reply.
Review by Luan5 years ago
Will buy another pretty dress from dresseswoo.com. Because the former the waist of the dress was too high, neckline low and floppy, looked terrible.
Review by Tribeca5 years ago
Love this dress! Even more beautiful in person. However, it's very delicate, and a little tricky to get on and off. I'm also a little worried that the sequins will fall off if care is not taken when wearing it. I'm 5'2, and the dress is a couple of inches above my knee, obvi does not look at short as it does on model, but still short enough to be sexy. The dress is more whiteish than I had though when looking online, and has a beautiful subtle pattern.
Review by Saraelena5 years ago
I have asked this company many times how long until my dress would be send and no one will help me! I have tried finding a phone number online and no one will answer that number!!! Does anyone know of a number you can call am actually talk to someone!!!
Review by Otthonyel Brahimi5 years ago
I got the dress today!
I must say that your service is good even though the shipping takes quite a few days. You make very good dress and I'm happy with all of this.
But there is only one thing that is really important in my memory.
that's the size.
I would have chosen the wrong size without your guiding about the measuring. And here i would like to tell everybody to be careful about the size.
i would suggest you to take a measure when you choosing the size. it just take a few mins and you got a perfect dress which fit you like a glove.
Review by Fubister5 years ago
Received my dress and it is not at all like the picture on there websit. The colours are terible the belt is a very cheap looking gold colour the dress itself is a yellowish color which classes wit,h the cheap gold colour. To top it of the dres skirt actually has a couple little stains. It is my first time being scamed on interenet shopping site. So just wanted to help a future online shopper.... I do not recomend this sit!
Review by Cigale5 years ago
This website is horrible. I bought a dress for my senior prom and my theme was butterflies. I found a dress that was blue and little butterflies sewn all around it, so I purchased the dress. When I received the dress it looked like a bunch of fabric thrown together, NOTHING like the picture. Butterflies were flowers, most of them falling off, missing sequence, and there were strings and frayed fabric everywhere. When I emailed them they asked to see the pictures. I sent several pictures of what I got compared to what it was suppose to look like. They responded by saying they could only give me a partial refund. I sent the dress back (which cost about $40) and then never heard from them again. I finally decided to email them again and they said they would only offer 5% back!! Yes 5%! And that they were not responsible for any fees for shipping it. Now I don't know where the dress is and they pretty much stole over $200 from me.
Review by Jopo5 years ago
This is the dress my daughter decided would be her prom dress for this year. We ordered the dress on Jan 6 and received the dress on Feb 1. Exceptionally fast service and considering the quality of the dress I couldn't believe it. The dress came exactly as pictured and very well made. We have already decided if we need any other dresses this will be our first stop. Order with confidence. our dress came in on time and beautiful. I can't wait to see my daughter on prom night in her perfect dress. Oh, and the dress was very true to size based on their size chart.
Review by Kalas5 years ago
I ordered 3 bridesmaid dresses.
They are burgundy organza. They arrived and although the dresses are pretty, they are the wrong colour. The organza is burgundy and the satin under is bright pillar box red so they look terrible.
I have sent numerous e mails, none of the telephone numbers work and I now have 3 dresses that are useless and I am over £300 out of pocket.
Do exercise caution with this company, whilst they look after you when you order, when they have your money they don't care.
I am still waiting to here back from them before instructing my credit card company to recover the money.
Review by Barnstaple5 years ago
This was my first dress from this site. I ordered it so I could take a look at the quality of the dress and then decide whether I wanted all my special occasion dresses to be bought from this store. My dress was Hunter and it met all my expectations. It looks exactly like the one in the picture. I think it would be very beneficial for this store to have pictures of the dress in all every color offered, because it's hard to picture how it looks in a different color.
Review by Rellie5 years ago
I purchased a dress and followed all directions as far as measurements. The dress was $139.00 plus I paid extra fee for "rush" order. After all fees, shipping, etc. the dress was almost 200.00. When I received the dress, I immediately put it on and was appalled. The sleeves had been sewn in such a way that I could not lift my arms up over my head or up in front of me. The most awful fit! I immediately contacted them and followed their instructions to send pictures of the problem. I did this immediately. I have since contacted them numerous times and they will not refund my money. The last correspondence was an offer of 5%!!! I had to purchase another dress locally for the event, which I should have done in the first place. I guess you get what you pay for! Never, ever purchase online from a Chinese company. Pay a little more and get 1st. quality from a local dress shop. That way you know what you are getting.
Review by Marayah5 years ago
When I ordered my dress, I was super excited about it because it seemed to be super pretty and the reviews on the company were mostly reassuring. Once the order was in, the company was more than helpful, assuring me that because my event was closer (in mid-may) my dress would take priority. Everything was great, the shipping was in time and everything seemed to be coming out perfectly until I pulled my dress out of the packaging and almost cried. The dress had been ordered in watermelon (both top and bottom) and what I got was the top being a purplish-pink, borderline fuchsia, the bottom covered by beautiful watermelon chiffon (the color it should have been) and the top netting that was supposed to be nude or really light was another shade of pink, so I ended up with a dress with three different pinks that didn't match at all.
I e-mailed the company and they said that they were really sorry and as soon as I sent pictures of the issue and they confirmed it, they'd fix it ASAP. So I did. And after several e-mails, their last response was "do u mind fixing it at your local?" meaning a local dressmaker or whatnot. The price was fair for the dress but what I repeatedly explained was that the dress was for an important event and the dress they had sent me was not watermelon. After my very nice e-mail, they never answered me and now I'm stuck with a horrible dress and trying to find a way to fix it.
My lesson learned? For some extra bucks, go somewhere you can trust. This website does nothing to help you and they take cero responsibility on their own mistakes. Sure, the dress is pretty (design-wise) and it fit perfectly but nothing on it matches, making it useless and making me a very annoyed and sad customer.
Review by Chuggy5 years ago
I liked it because it fit well, and have noticed people saying it runs small. The sizing chart helped a lot, and I'm not really sure how a 3x could possibly fit someone who is a size 10. I'm well beyond a size 10(Depends on the brand but I run from 18-22) and managed to fit into a 2x. As for the chest, I'M glad to find something that fits me there. It's often very hard for me to find a dress of a larger size that fits the chest since I'm not that big. The quality could be better however, it serves its purpose. I'd recommend it.
Review by Kosy Broadnax5 years ago
Highly recommend this dress! ! ! the dress was beautiful! I wore it to a ball, and I had so many compliments on how unique it was. The dress took approximately one month to get to me. I ordered 2 months before the ball, so I highly recommend ordering far in advance for your own peace of mind. The dress was true to size, so order your usual dress size. The fabric of the dress is very delicate and sheer, but some drapes exist. Other than that, the dress was awesome. Exactly as it is pictured, and the colors are even better in person! Highly recommend this dress! ! !
Review by Meea5 years ago
The dress is gorgeous, but their "custom sizing" is a joke. I had my measurements professionally taken so I could rush order a dress for a military ball that is next week. I received it in two weeks like they said, but now I have to spend another $50+ to get it tailored. I would not order from here again.
Review by Foru5 years ago
The dress I ordered and the dress I received were two different qualities. The dress in the picture looked to be of much higher quality than what I got. My dress looked like it was hastily and poorly made with gems hot glue gunned on and some of the excess glue still dried in strands on the dress. They fall off very easily and that could have been avoided if they were just sewn on. The other embellishments on the dress do not look as nice or neat as they did in the picture either. I'm just disappointed with the poor quality of this dress, I won't be ordering from this site again.
Review by Shrops5 years ago
We ordered the dress with a time crunch for my daughter's homecoming and a specific need for the length extended. The dress arrived earlier than anticipated and it was absolutely gorgeous! The dress fit her perfectly and looked amazing on her! My daughter loves it and everyone who saw it asked where we got it! We proudly said merledress.com! We will definitely be ordering more dresses from there and recommend them to everyone!
Review by Mumtaj5 years ago
I decided to take a chance and order online. I purchased all my bridesmaid dresses and a beautiful bridal veil from Merledress.com! They were carefully packaged and the quality was excellent. They were a rich color and were beautiful for the wedding! I do recommend for people who purchase dresses to pay the extra for the custom alterations as people have different shapes other than standard measurements. At all i was very impressed with the dress!
Review by Plunket5 years ago
I have purchased 2 dresses so far from merledress. I have to commend them on a few things, firstly their attention to detail is exquisite. Each dress is finished perfectly. I am so happy with the dresses. And again I want to thank you for the excellent service, I am definetly shopping with you guys again and recommending you to all my friends. Congratulations on a job well done !
Review by HandD5 years ago
We ordered a dress for my daughter's formal. When we received the dress it looked beautiful, but it wasn't the colour that we ordered. Now the colour wasn't that big of a problem, it was still really nice. But, it also turned out the dress was made wrong and it was missing 6 cm at the top. When I contacted Merle dresses to ask them how we could resolve this, their response was that they wanted proof, which I gave them through pictures. Their response to the pictures was that I measured it wrong. Funny thing though is that I have the order form (provided by merle dresses) with the measurements that I took of my daughter and the correct measurements (mine) are stated on this order form. The dress is not made according to these measurements, it is 6 cm to small!!!! I send another email offering to send the dress back in return for my money and since then I haven't heard anything from them.
Don't get me wrong, it is a nice dress, but she simply doesn't fit it and they did it wrong. I don't think I have to explain what it also did to my daughter's stress levels in a time when they already have a lot on their plate with exams coming up. We ended up having to buy another dress, because 6 cm is to big to redo.
Their unwillingness to resolve the problem is a huge turn-off and I would advise anyone against buying from them.
Review by Yiyan Azpiroz5 years ago
I've dealt with merledress twice over the course of a year. Very cute clothing and very good prices, what more could I ask for? I think they have the cutest styles, in my size. I can't wait to shop again at merle dress for less. it's probably the best online shopping website I've ever visited!
Review by Lecton5 years ago
I just received my dress and I seriously wanted to cry. It looks nothing like the picture and the dress is made with very poor quality. I wish I could post pictures. I had read the reviews before I purchased the dress and most of them are good. Which I really Don't understand why. The bad ones relate to my story. It's seriously a nightmare. I had to take it to get altered because the bust was way too big and the lady had to take the whole thing apart. She said that none of the stitching was done right and that a lot of her customers have came in with awful dresses from these people. What they do is they copy and paste the picture for the original designer and then they send out their version which is seriously nothing like the dress. These people should be sued they seriously have no heart what so ever to be scamming people like this. I spent way too much on a dress that I will never wear. I ended up just buying one from Dillard's since the occasion is this weekend I didn't have time to order a new one else where and it is so pretty and was only $69.00. The reason I didn't go out and shop for one to begin with is because of my busy schedule. But seriously make time for it I promise it's so much better.
Review by Lizsette5 years ago
I was very apprehensive after I placed my order from Merle Dress, because of all of the negative feedback posted on here. Im so glad I didnt cancel my order, it came within two weeks and the dress is STUNNING. the correct size & color and the bead work is flawless. I couldnt find one mistake on the dress.
Thank you so much, merle dress, youve made a repeat customer out of me for sure!
If anyone would like pictures of the dress, email me at [email protected] with "merle dress" in the heading please! :)
Review by Harjeet5 years ago
First and foremost it took a month for this gown to come, they never sent me an email confirmation or tracking number and when i asked for one they responded with "your gown has been shipped."When i asked a second time i asked i was txted a tracking number and when it did arrive it was absolutely nothing like the one I ordered, i was appalled. The gown I ordered was supposed to be an empire waste, white floor length with gold embroidery and a sweetheart finish. What I received was a white empire, floor length sweetheart neck with SILVER LINING EMBROIDERY WITH JEWELS THAT FILLED IN THE DESIGN....I was absolutely shocked I wanted to cry! I spent almost $200 on a gown I am not going to be able to wear. That's not the worst part..... The customer service was THE WORST I've ever experienced! I contacted them the day I received the gown letting them know the disappointment and how I would like a refund. They messaged back with "we do not return for everything is ok but"... First off I never said it was ok actually complete opposite. They proceeded to say they can refund me $10 the most. I wanted a return refund! Then after 16 back and forth emails of my repetition of a refund they offered me $25 the most they can give me. My final message was threatening to take the situation to legal matters because they did not want to give me a refund for the gown and I never received another message from this company. I literally argued with them for four consecutive days to have just waste my time and money. I HIGHLY DO NOT RECOMMEND THIS COMPANY MERLE DRESSES!!! Please do not get ripped off like I have. I am completely disappointed in not only the company but trusting this website that claimed their Moto was about trust.
Review by Jayaraman6 years ago
I personally found merledress.com to be a fantastic site. I ordered a custom made dress. My dress arrived in 2 weeks & looks identical to the picture (just a different color as I requested). It was a lace & chiffon dress and the fabric is amazing quality! I think you should go ahead and order because if your experience with the Merledress is as good as mine, then I think you'll be pleasantly surprised! A cheap yet well made dress will be yours...:)