Excellent service. Installers were superb. Even got a call from the owner asking how everything was going with the floor.
Review by Perllat1 year ago
Sherri was very helpful, and not pushy, as a sales rep. The installers were quick, careful and friendly.
Review by Mok1 year ago
Mercer did a fantastic job. They were able to complete a project for us on very short notice and our new luxury vinyl flooring is absolutely beautiful. The staff are professional, knowledgeable and courteous - this is our second time using them and we would definitely work with them again.
Review by MarkHampson Giallorenzi1 year ago
Mercer was a wonderful company to work with. They helped us pick the appropriate flooring for our kitchen, their installers were professional, and they left our house clean when the work was completed. They even stayed late to finish the job instead of coming back on an additional day. Would definitely recommend.
Review by Asyia1 year ago
Have used them for kitchen floor replacement (twice) and for carpet. Quality and installation good, no high pressure to buy. Very easy to deal with.
Review by Tesi1 year ago
Excellent customer service.
Review by Debuse2 years ago
Barry Jones oversold me almost 100 sqft of wood flooring. at first they would not take the extra back. i had to personally call the owner to arrange a return, once i returned the items, i was informed there was a $100 restocking fee. that was not disclosed until after the return. i would have chosen to keep the wood had i known about the $100 fee. it took several calls and weeks to actually receive the reimbursement on my credit card. that is the last time i do business with Barry Jones of mercer carpet one.
Review by Revieweb2 years ago
Our sales person was great! She went through numerous samples with us and after we selected the carpet we wanted she came to the house to expertly measure the area. Even brought samples to confirm the color selection versus the room colors.The installers were likewise just as professional.They were in and out in no time.
Review by TechyDaddy DechatiwongNaAyuthaya2 years ago
They recarpeted a part of my basement after I had some work done. They found an exact match for the existing carpet and within 2 weeks the work was done and looks perfect. No complaints at all. Friendly and fast service, reasonable price.
Review by Razakar2 years ago
Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained everything thoroughly and made the experience pleasant. Our rugs were delivered on time and were set up expertly. We are totally satisfied customers. We highly recommend Mercer.
Review by Cecco2 years ago
Exceptional carpet and installation! The salesgirl was knowledgeable and professional!
Review by Wassajja2 years ago
I was happy with the installation. The customer service was problematic. The sales person emailed me after hours instead of calling me to explain why my order was delayed. When I expressed dismay at being emailed instead of called, he emailed me again instead of calling. This seemed like a strange approach for sales.
The carpet looks different than the sample I borrowed before ordering, but it's not a big deal. The important thing is that it was installed correctly and seems like a quality product.
Review by SamTD2 years ago
Very happy with our purchase, and the whole process was handle very well from selecting and buying to the installation. We also appreciate Mercer working with us and coordinating with our renovation. We will be purchasing more carpeting in the near future, and we will definitely be coming back to Mercer.
Review by Sybilsport Pulwer2 years ago
We are so pleased with the results. Everything was done very professional. Thank you.
Review by Lmarissa2 years ago
Jeff was fabulous to work with and we love the runner on the stairs and our area rug!
Review by Dfuqq2 years ago
I was very pleased with my experience at Mercer. Great work in the showroom followed by visits to the house to help narrow down the choices. Both carpet and hardwood look great. They were very flexible with timing of the installations. The crews that did the install were excellent!
Review by Anneloes Kadjis2 years ago
We wanted to shop local and chose Mercer in Westminster. From the planning phase through the installation of new flooring, it all went smoothly.
Review by Lmackenzie2 years ago
This was our third experience with Mercer. Everyone from sales to installation was friendly, professional and thorough when completing the job. That is why in several years we returned to carpet 2 homes and my mothers. Highly recommend the company.
Review by Sharllene2 years ago
They were timely and installation went smoothly, and they worked around the residents in the hallways.
Review by Desling Jagnik2 years ago
Excellent sales and install. My dad loves his new floor.
Review by Psydex2 years ago
need to finish the coping trim and tile problems.
Review by Elyjah2 years ago
Sales person was helpful and knew the product line. Installers were great and curtious. Getting a firm installation date was a challenge.
Review by Tynnetta2 years ago
They did everything possible to accommodate us while buying another home and trying to renovate this home. Very helpful!!!!!!
Review by Hamerr2 years ago
My floors look great. Thank you to Matt for steering me to the right product, and to the crew for the easy installation.
Review by Rubit2 years ago
Jeff was terrific to work with - as were the installers