Super god service hos Mentech Glostrup, løbende underretninger om reperationen, hurtig ekspedetionstid og fin lille detalje at give en lille pose slik med når man får sit produkt retur. Kun positivt herfra
Review by DLk4 months ago
Perfect customer service, they fixed my galaxy watch active and got greeted with candy and friendly reception.
Review by Speranta4 months ago
Excellent service. Fast and clear communication.
Review by AllisonFoust5 months ago
As a Sydneysider living in Copenhagen for a few months, and depending on my (late 2016 version) Mac I was horrified when it died on me just over a week ago. One of my sons-in-law (who runs a Mac, and studied computer engineering), warned me about the possible high cost of any repair to my Mac, so I called into one store in the city and asked about prices, as well as asking about any other stores which could do the job. They suggested Mentech. When I finally found the store I was relieved to be attended to by someone who not only spoke English (which of course many Danes do) but someone who was also sympathetic to my situation. He took my details and was happy to email me when the job was finished. (There is no landline where we are living). After some days I received the email and duly returned to the shop, where the same attendant retrieved my (now fixed) computer. I prepared to hand over my credit card only to be told that the fix had been done under warranty... just amazing and the icing on the cake of the whole experience. Thanks ever so much, Mentech! No data lost, a friendly assistant, and a free fix as well, how lucky am I!
Review by NoOneIsSafe5 months ago
Best template of customer support
This is not the 1st time I had to use Mentech, and have always been very satisfied. On this occasion, they actually exceeded my expectation.
Mathias at the Aarhus branch is the perfect template to customer service and advocacy. His steps were simple, but spot on.
1-He challenged me on my issues.
2-He asked questions until he understood the problem.
3-He worked on finding the root cause.
4-Most importantly he followed up with impeccable communication all the way to end.
5-And finally, he ensured, the customer was fully satisfied with the outcome.
I felt confident my case was in the most capable hands, and for this reason I will always use and highly recommend mentech.
The only negative is the use of Postnord as a delivery partner. Once a delivery is missed, I never receive the sms they promise they would send to collect from a store. I had to drive around, flashing my ID to see if a given store had my parcel. This is not the 1st time this happens. After a while, I can hit the right store on 3rd attempt.
Review by Padhraic7 months ago
Super service... lynhurtig levering...👍👍👍👍
Review by Pango8 months ago
I used Mentech several times for my Apple products repairs. On all occasions, repairs were timely, communication and updates regular and clear. Customer services are overall polite, knowledgeable on products as well as the processes of handing over or returning my items.
I will undoubtedly always prefer to use Mentech instead of useless Humac.
Review by Eseta Hasemann8 months ago
Super fast friendly service. Experts at what they do and I highly recommend them for any computer repairs!
Review by Jayapallavarajan9 months ago
Best costumer experience ever! The guys in Frederiksberg are extremely nice, helpful and do their best, at the best price possible for you.
I have experienced some issues with my late 2016 Macbook pro. I have been to 3 stores in Copenhagen before coming to Mentech. I have even made an appointment with the first store I visited, but when I went in I had to wait about 15 minutes, and then without any help (really felt like that they are trying to get rid of me as fast as possible) they told me that their technician is too busy now, and will contact me in email later.. Not a great start.. At the second and third place they took a look at my computer at least, and gave me a price offer of more then 5500 dkk... Which was a real shock for me, suspected what the problem was, and knew that is a manufacturing problem with these models, nothing to do with me, so in this case the price just seems very unfair
After all this I took a last chance with Mentech.
They were so helpful and great, even though I went there about 30 minutes before closing on a Friday. They understood right away that the problem has nothing to do with me, took it to the back to their technician right away, who took a quick look, and found a free repair program that my computer was eligible for, and which solved the issue.
I gave my mac to them on Monday around 12:00, they sent me messages, with all the updates about the progress. They ordered the new parts that day, and I could already pick my computer up on Tuesday. all this was free thanks to their excellent costumer service and educated technicians.:)
I can HIGHLY recommend them!!
I can not be grateful enough for their excellent service. I am for sure will only come to them if I have any issues in the future.
Review by Mhelzkie Naitlazen11 months ago
I got my iPhone X display replaced on warranty, and my experience with Mentech was excellent! I received friendly and concise status updates on SMS and call throughout the entire process. Within 10 days I picked up my repaired iPhone. I can only highly recommend Mentech!
Review by Cocobuttah1 year ago
This is the second time I need the services of Mentech. I have to say and Im more than happy and pleased by their job. From the first moment you deliver your device at the shop, continuous updates and question regarding fixing the problem of your device are send via sms, and THAT's just amazing!
Quick and well done service. For last I would like to thank and to mention the easy going and good manners of the guys working at the shop located in Frederiksberg. As a foreigner who lives and work here in Denmark but not yet fluent in danish is really hard to get a nice and patience explanation in english of what will be the procedure of fixing your device or how does the guarantee works.
Big heads up to Ronny, the tech who is been updating me via sms!
Thank you :)
Review by Jayro Iwueke1 year ago
I had my phone serviced by Mentech this week. I was VERY impressed with the service quality. I was told through my insurance that I should go there. I expected the process to be long and annoying and where I would have to call and check up on things. Instead, it was very seamless and I got texts and emails throughout the whole process. Also, the turn around was amazingly quick - within 24 hours. Great job. I recommend them to everyone!
Review by Valdir1 year ago
The technicians at Mentech were very kind and I appreciate this more than anything else, sure there are many competent technicians around but these guys really provide their service with a smile.
Review by VerumEx1 year ago
Excellent service, information, explanations. They are my first choice in the future for my apple repairs.
Review by Werkswood Fhaghartaigh2 years ago
Super betjening...super behandling og super professionel resultat....Det er sgu service i weltklasse....👍👍👍👍👍
Review by KForest2 years ago
Mentech has provided professional service, very fast and efficient, and the technician I was in contact with was both kind, service-minded, and helpful with different options. Very recommendable place!!!
Review by BigGWO2 years ago
I had problem with the coating of the display on MacBook Pro 13 inch Retina.
I brought it to them, they checked it and immediately confirmed that there was a problem and that they can fix it the same day.
They took the Mac and called me back after 1 hour to tell me that the display was changed. All of that free of charge.
Review by Globester Milkova2 years ago
They solved the problem with my laptop and this was a fast and easy customer service! They are very helpful and nice people.
Review by DragonTrapper Marsel2 years ago
Came in w/ macbook on Friday, was ready by Monday.
Friendly people, good customer service, real time updates through sms and email.
Review by Dormans2 years ago
God feedback. Og SMS service var helt i top
Review by Higr3 years ago
I bought my Iphone 5 in December 2013. I just found out that the battery was eligible for a replacement without any fee from apple website. Once I found out, I quickly went to Frederiksberg Mentech Aps as one of Apple Authorized Service Provider. I went there, they quickly assessed and let me know what's the result the next day. They also let me know what's missing and provided me with a number to call(Apple Support) and what to ask. I informed them through SMS what I got from the call. In less than an hour, they sent me SMS that my Iphone battery was replaced and ready to be picked up on the same day. I was very grateful for what they had done as I didn't expect it. Their service is fast, excellent and beyond my expectation! It's like an early Christmas present for me. Thanks Mentech!!
Review by REDelgado4 years ago
It very rapid to have a diagnostic on my broken pc and moreover the staff is very kind & professional. I really recommand it if you want to repare mac book, smartphones or pc.
Review by Cinayah5 years ago
My computer had a crazy amount of viruses and I had the problem fixed in minutes on the day I brought it in!
Review by April Stanfield5 years ago
I got my pc fixed quickly, and was a great server. 10/10
Review by Rephaela Majeres6 years ago
Needed some fast information regarding upgrade parts to a computer, took me less then an hour to get the information i needed to be certain on what hardware items that was needed.